apotal.de -Ihre Versandapotheke- Reviews 

I had 20 deliveries since 1/2013 and so far it worked fine, no issue at all. Make sure the address is correct and all. The problem is their customer service, I wanted to send something back, wrote them and they did not reply at all. But deliveries had no issue otherwise. That's the deal for the cheapest pharmacy I guess.

Never received my item. SCAM.

My item said it was in stock and ready on their website. I ordered. 9 days later I had heard nothing, so I emailed asking where is my order. They said sorry for the delay, it will be sent now.

2 days after that, they still had not sent it.

Have filed a claim with my bank, and reported to the Pharmacy Board of Lower Saxony as well as Verbraucherzentrale.

Wish I read the reviews here first of everyone getting ripped off 😭

I bought medicine that must be kept cold and transported in a fridge but they sent it by ordinary mail so it's been traveling around for almost a week in room temperature! 200EUR wasted! I absolutely don't recommend them!

I wrote a typo in the shipping address and hung 30 minutes on the phone line without an answer. The email address they provide apparently doesn't answer requests. Therefore you can only write the a fax or a letter or visit them personally. I had to cancel my order and they lost revenue due to lacking customer service.

They just stole my money! I never received the medicine I bought. This website is a fiasco. DO NOT BUY THERE. I had to open a Paypal case to get my money back. They do not answer your messages or the phone line.

Non existent customer service. They just ignore you. I have made multiple orders and usually things work. But the one time sth might go wrong they just ignore you. I miss a package, wrote them 3 times, all ignored. I will open a dispute in PayPal now to get my money, that's the only way with them. And then I'll delete my account and never order. Plus it always bothered me how much useless marketing material they send, despite explicitly asking to stop doing this because it's useless and I throw it in the trash feeling bad for the waste.

I don't speak German and the website is very friendly. It took 3 days for the medicament to arrive and it was very well packaged.

I hardly ever write reviews, but feel compelled here because my customer experience was just fine yet the average rating is so low here.

Ordered a product on Saturday, got it on Friday. Extra points for the absolutely great price. Four instead of five stars because of the many advertising samples and advertising flyers in the delivery package..

Got Mahnung for the Online Payment. Why should I care that they have mistakes in their system? I paid with Paypal and that should work as expected as on other platforms.

I have now experienced, 2 times since the fall, an unacceptably long delivery time from the company. They have a 1000 different excuses. And right now it is the tasteless Corona apology :-(, where they uses the serious health crisis as the reason for lack of delivery, despite the fact that my current order is from before the crisis started and they have have already withdrawn the money from my card (not just reserved but withdrawn). I do not know what has happened in the company for the past six months, but for now i advise others to consider their orders. The only message for costumer service at the moment is that they don't know when shipment will take place.

I was not sure after the ratings but I've received the products in 3 days. As it was my first order they've also included some sample products. Thank you so much!