ANZ New Zealand Reviews 

worst bank I have every dealt with, locked me out of all my accounts on the eve of a long weekend and when I call them they tell me its because they needed to update some details, no phone call , no communication and you guess no one works on long weekends who can resolve this.

Good luck even getting them on the phone in under an hour

If I could give less than one star, I probably would.

My experience with ANZ's home loan and construction lending team has been nothing short of exhausting. Despite presenting themselves as construction loan specialists, I found that some staff struggled with basic processes and appeared not to fully understand the very documents they deal with every day.

A mistake made by ANZ cost me close to $20,000 on my project. What was more disappointing than the mistake itself was the complete lack of accountability. No genuine apology, no ownership, just excuses and passing the responsibility around.

Unfortunately, the complaints process wasn't much better. I discovered that banks are not required to provide call recordings, and even broker line calls don't have to be recorded. That makes it incredibly difficult for customers to prove what they were told when things go wrong.

Even after my loan was finally approved, the problems continued. Every invoice submission became a new exercise in patience. Instead of advising all requirements upfront, ANZ would wait two or three days before requesting another piece of information. Then another. Then another. Nearly a month later, invoices still hadn't been paid, leaving me in the embarrassing position of constantly explaining delays to my builders and suppliers.

The most frustrating part is that these delays weren't caused by my project—they were caused by poor internal processes and staff who simply didn't seem equipped to handle construction lending efficiently.

To anyone considering ANZ for a construction or home loan, I'd encourage you to do your homework and compare your options carefully. They don't offer anything particularly unique that other banks can't provide, but you may find yourself dealing with unnecessary delays, poor communication, and very little accountability if things go wrong.

Hopefully your experience is better than mine. Mine certainly set the bar for how difficult a banking relationship can become.

FYI Date of experience is from 01/11/2024 to till date.I had no choice but to stick as my other loans were fixed otherwise, I would have refinanced already.

I have been a customer of ANZ for 20+ years. I am traveling overseas and the fraud protection squad keeps locking my credit card. The only way to fix this is to phone them which seems really unsafe, and of course is inconvenient and expensive whilst in another country. I have informed them several times of my travel and called in to have it lifted multiple times, but still they keep doing it. I am fed up and will be changing banks as soon as I return home. I assume they are trying to cut corners by using AI but are making a real mess of it. Bank with someone else, their customer service has declined steeply over last 5-6 years.

I used the ANZ ROTORUA BRANCH TONIGHT ITS THE FIRST TIME I HAVE USED IT FOR MANY MONTHS INSIDE THE BANK AT NIGHT I AM 73 YEARS OLD WITH BAD EYE SIGHT I TOOK OUT MY MONEY FROM THE MACHINE AND WENT ON THE MAT BUT THE DOOR WOULD NO OPEN I PANIC THERE IS NO BODY OUTSIDE AND NOBODY INSIDE THE BANK I ALSO LEFT MY CELL PHONE AT HOME AFTER DOING PLENTY OF SWEARING I NOTICED THE BUTTON TO OPEN THE DOOR .PLEASE PUT A LARGE SIGH TO SAY THAT PRESS BUTTON TO OPEN DOOR . I HAVE BEEN GOING TO THAT BANK FOR MANY YEARS
I DID HAVE A COUPLE OF COMPLANTS ABOUT IT IN THE PAST BUT NOW I AM PLEASED WITH THE BANK.

I went to ANZ New Lynn today to get a bank statement printed out and saw Maree at the counter she was very polite and very friendly and excellent customer service the security guard at ANZ New Lynn is very polite and friendly keep up the good customer service

try to contact them nobody responded

I tried to open a bank account as an international student, but ran into problem after problem. After wasting a lot of time and getting nowhere, I gave up and went to another bank, where everything was handled smoothly within a day.

Hopeless....I just want to open a new business account and have been told I need to go in to a branch in person. To make an appointment I have to go through the 0800 number as there are no direct links to branches by phone or email. Why ??? On calling the 0800 number I got a message to say that there was an estimated 60 minute wait...no option to request a call back. I am sorry but as a busy business person I don't have 60 minutes to wait in a queue to even speak to someone. Simply unacceptable.

Why in the heck would you decide to do maintenance to your online site and app on a Saturday night at 3am. I can’t get home cause I can’t transfer money to my main account. Why, why would do this on a Saturday you freaks

buggy app but at least my money is safe.

They make lot of money from customers. Yet they do not help the very same customers who need finance.

I just opened my account at the Palms Branch after weeks of struggle really. I had a lovely experience at the bank. Lovely women from China, staff member yes who helped me open the account. We had a great chat, she was super nice. Her name is Catherine by the way. Thumbs up to her. (Ping-ping)

I recently had to activate Power of Attorney for my 99 year old mother. This meant dealing with her money, among other things. I dealt with Gaurav Sehgal from Takanini Branch. He was excellent. Caring, thoughtful, thorough in his explanations, competent, respectful and only too happy to help throughout the navigating of this new experience for me. I cannot write highly enough of this man and his professional and dedicated approach to his clients. Thank you Gaurav

Internet banking down 2 weeks, told to use library computers , A company of this size should not exist with such a poor attitude ,tellers should take over if their system is down or being worked on ,lodged a formal complaint to the banking onbudsman

Spent 40 minutes on hold just to have international payments turned on for my account

Absolutely appalling . Once they get your money look forward to 40 minute wait times on the phone to then be transferred to another queue.
Taken nearly two months to get a credit card
Bloody useless and they are gouging us . Seriously thinking of pulling my business accounts from this rip
Off bank

Been to Auckland North Shore bank twice now helping my parents. This has to be the most inconsiderate useless place I have walked into. Trying to make a phone appointment is frustrating and time consuming, surely a well planned bank policy to make you give up... I find the staff arrogant/ignorant and will do minimal help to make the best use of savings and deposits. I personally use a different bank because of these kind of actions...

Fantastic support. Friendly and proactive staff that got straight onto fraud detection and stopped money leaving my account. Glad I’m with ANZ and won’t go anywhere else for banking.

Thanks team!

ANZ allowed fraud on my account. A company had an old cancelled credit card number but still managed to charge my new card (with a different card number) despite not having that new card number.
ANZ have redirected the charge to my new card without consent. This is allowing fraud. Shame on ANZ. This is going to the banking ombudsman