Andrew Gelao

I have been a customer of ANZ for 20+ years. I am traveling overseas and the fraud protection squad keeps locking my credit card. The only way to fix this is to phone them which seems really unsafe, and of course is inconvenient and expensive whilst in another country. I have informed them several times of my travel and called in to have it lifted multiple times, but still they keep doing it. I am fed up and will be changing banks as soon as I return home. I assume they are trying to cut corners by using AI but are making a real mess of it. Bank with someone else, their customer service has declined steeply over last 5-6 years.