First attempt to order online resulted in confusion on my part on item being delivered and then order got cancelled. Retried and received wheeled duffel case. Great item. Really roomy. Great that yo... See more
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About Antler
Written by the company
We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.
All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.
Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.
At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.
Lifetime Warranty
Lifetime Warranty on all Suitcases
Only products purchased from Antler directly can be registered for our warranty.
Contact info
London, United Kingdom
- customer.service@antler.co.uk
- antler.co.uk
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Replied to 87% of negative reviews
Typically replies within 2 weeks
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New suitcases arrived quickly no…
New suitcases arrived quickly no hiccups
They look sharp and in great order and so ready to holiday , looking forward to giving them a whirl !
Excellent customer service
I ordered a suitcase online as I had to dispose of my old one. The order was placed but it started looking like it might not arrive in time. I reached out to customer service who were amazing. They tracked my order, contacted the team to ensure they were doing everything they could for it to reach me on time, and then reached out to me every step of the way to give me updates. Everything worked out perfectly. Thank you
Quick delivery and excellent quality.
Quick delivery and excellent quality.. just what my husband was looking for..
Always great service
Always great service , and I on this occasion had a delivery problem which was dealt with very quickly , so was very pleased
Excellent quality and v lightweight
V quick delivery and top quality suitcase. I wanted something mid-size with flexible sides for short breaks when a carry on would not be enough. Lovely case, well made and wheels are v quiet and smooth. V lightweight and still sturdy. But a top tip, do not buy the pale beige / cream if your suitcase is going to be thrown on airport luggage carousels…you don’t realise how dirty they are until you have a pale coloured bag!
Excellent customer service
First time buying from Antler and the customer care team provided an excellent service. On placing my order I realised that I’d ordered the bag in the wrong colour. Immediately contacted the team by email and WhatsApp asking if this could be changed. Had a very quick response from more than one staff member and within a couple of hours the order had been amended. Many thanks to the team and particularly to Maria who sent an email to confirm. Would not hesitate to buy again from Antler.
Quick delivery
I was a little concerned not to get an order acknowledgement email, but needn't have worried as I received a dispatch notification and tracking details soon afterwards.
I was very disappointed
I was very disappointed with my suitcase. After just one holiday, it came back from the flight badly dented, which I did not expect from a new case. In addition to the dent, it was covered in numerous scuff marks, making it look old and worn after only one trip.
I understand that luggage is handled roughly during air travel, but I expected my suitcase to be more durable. I am extremely unhappy with the damage it sustained on its very first use and would appreciate your response regarding this matter.
Order placed came on time with good…
Order placed came on time with good communication. Very well packaged
and very pleased with how the cases we brought looked.looking forward to using them soon.
I am delighted with my new suitcase and…
I am delighted with my new suitcase and the customer service was second to none.
best rapid response custumer and action…
best rapid response custumer and action being resolved within the day.
Super lightweight cabin suitcase
Super lightweight cabin suitcase. Really pleased with the quality of the product. Excellent delivery service. Very swift. Would highly recommend.
Good service but case scratched badly with once use.
Really good service and the case arrived quickly. However bought the taupe colour which is beautiful and looks really chic, but only used the case once on a trip and it has scratched badly and the colour has come off in places. It now looks awful and I would say has ruined the case. Very disappointing for the price. Would expect much better quality. Really disappointed 😞
Cross Body Bag
Bought one of these for myself and one for my son.
Very happy well made and will last for years. Delivery was very fast. Wouldn’t hesitate to buy from this company again.
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