Antler Reviews 

4,350
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,773 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality, robust construction, and stylish designs of the products, often noting their durability and ample space. Many appreciate the smooth-rolling wheels, easy maneuverability, and practical internal features like pockets and laptop sections. The ordering process is often described as easy, with many customers praising the quick, efficient, and well-communicated delivery service. However, some people noted that products, particularly suitcases, can scuff or mark easily, even after minimal use or a single trip. A few customers also experienced issues with product defects like broken zippers, detached wheels, or faulty handles, and found the 'lifetime guarantee' did not cover airport damage or required them to pay for assessment. Additionally, some reviewers reported dissatisfaction with customer service, citing slow responses, lack of assistance, or issues with warranty claims.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and practicality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality and workmanship of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Order

Customers had positive experiences with order, frequently highlighting an easy ordering process and quick... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First attempt to order online resulted in confusion on my part on item being delivered and then order got cancelled. Retried and received wheeled duffel case. Great item. Really roomy. Great that yo... See more

Rated 5 out of 5 stars

I decided to buy a more expensive suitcase and chose a well known British brand. The suitcase runs smoothly and enough room for a week trip. The only slight negative, the suitcase somehow developed tw... See more

Rated 5 out of 5 stars

The suitcase is great quality. Plenty of space and lovely internal pockets. I have not used it yet for travel. The dust bag is a nice touch. From ordering on the Antler website to communications throu... See more

Rated 5 out of 5 stars

Great service, arrived safe and well packaged. I know suitcases get chucked about and damaged, but it’s still reassuring to receive your new one in immaculate shape. My own suitcase has survived m... See more


Company details

  1. Luggage Store
  2. Bags and Luggage Store

About Antler

Written by the company

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(4,350)

1,747 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I ordered a suitcase online as I had to dispose of my old one. The order was placed but it started looking like it might not arrive in time. I reached out to customer service who were amazing. They tracked my order, contacted the team to ensure they were doing everything they could for it to reach me on time, and then reached out to me every step of the way to give me updates. Everything worked out perfectly. Thank you

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and v lightweight

V quick delivery and top quality suitcase. I wanted something mid-size with flexible sides for short breaks when a carry on would not be enough. Lovely case, well made and wheels are v quiet and smooth. V lightweight and still sturdy. But a top tip, do not buy the pale beige / cream if your suitcase is going to be thrown on airport luggage carousels…you don’t realise how dirty they are until you have a pale coloured bag!

21 May 2026
Rated 5 out of 5 stars

Excellent customer service

First time buying from Antler and the customer care team provided an excellent service. On placing my order I realised that I’d ordered the bag in the wrong colour. Immediately contacted the team by email and WhatsApp asking if this could be changed. Had a very quick response from more than one staff member and within a couple of hours the order had been amended. Many thanks to the team and particularly to Maria who sent an email to confirm. Would not hesitate to buy again from Antler.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

I was a little concerned not to get an order acknowledgement email, but needn't have worried as I received a dispatch notification and tracking details soon afterwards.

3 July 2026
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed with my suitcase. After just one holiday, it came back from the flight badly dented, which I did not expect from a new case. In addition to the dent, it was covered in numerous scuff marks, making it look old and worn after only one trip.

I understand that luggage is handled roughly during air travel, but I expected my suitcase to be more durable. I am extremely unhappy with the damage it sustained on its very first use and would appreciate your response regarding this matter.

30 June 2026
Rated 3 out of 5 stars

Good service but case scratched badly with once use.

Really good service and the case arrived quickly. However bought the taupe colour which is beautiful and looks really chic, but only used the case once on a trip and it has scratched badly and the colour has come off in places. It now looks awful and I would say has ruined the case. Very disappointing for the price. Would expect much better quality. Really disappointed 😞

23 June 2026
Rated 5 out of 5 stars

Cross Body Bag

Bought one of these for myself and one for my son.
Very happy well made and will last for years. Delivery was very fast. Wouldn’t hesitate to buy from this company again.

22 June 2026

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