Away Reviews 

I had an older Away suitcase and the zipper broke and filed a claim that was resolved in a few days. I now have a new bag that works great along with the other larger ones that I own from the Away line. Great products, warranties and quick problem solving! Love all of the Away products!

I had my suitcase for over 5 years until an issue arose, which the wheels were worn and one broke, while traveling, which caused the other wheels to also start to break and disintegrate as they are made of rubber like actual tires (which is why these suitcases have a superior roll!)

I submitted a claim online and AWAY immediately mailed me a new wheel kit which I received within days, and was able to simply replace the wheels (only tool needed was a screwdriver!) and continue using my great suitcase which has been around the world. Good as new! So grateful for their quick and easy service!

It was the incorrect part for replacement

Grateful for how they handled luggage that was damaged during a recent trip...thank you!

Helpful, easy, will purchase again.

My AWAY suitcase is used a lot, 2 wheels (the rubber dry rotted off) were bad and they replaced them very timely. Great product, great company

Extremely reliable customer service and superb customer experience.

Your CustomerService is truly elite and it is what keeps me coming back and re-purchasing away luggage a year after year.

I have purchased quite a few Away pieces. My large case, which has traveled around the world with me, had some wear and tear that would turn into a major problem if it wasn’t fixed. The back seam was starting to unravel and there was a small crack in the shell. I emailed the warranty department with details and a new one was shipped immediately. They stand by their warranty.

Very satisfactory and prompt handling of complaint..still disappointed it was necessary to file!

Great customer service .

I was super frustrated and not in a good mood. They were very patient and solved the issue .

I have had my Away suitcase for well over 10 years and although there have been parts broken, they’ve been promptly shipped to me for free to fix them and the fixes have always been easy. I continue to be very satisfied.

I appreciate that my large luggage was replaced. But I would have preferred to have my old piece repaired, considering the color of my original is no longer available, and my carry on doesn't match.

So helpful. Speedy reply. Now my suitcase is as good as new.

Impressed but the response to my zipper issue. Didn’t expect a replacement suitcase. Very pleased.

I when I first purchased my AWAY luggage and weekender bag I thought it was expensive but have heard such good things about it. I was upset when the strap broke on my weekender bag but was really impressed with the customer service. I provided picture and it was replaced without question. Service like that keeps customers coming back and the product is worth the price!

The airlines broke the handle on my Away carry on hard shell so after taking it into the store, they suggested I order a new handle free of charge and they subsequently installed it for me. Thanks for being so responsive!

Contacted Away for a warranty issue, they sent me replacement parts without any delay.
Excellent customer service!

My experience with Away has been wonderful. I have 2 bags, purchased a few years ago. On a recent trip, my bag was damaged (cracked by the wheels) by Delta airlines. They would not accept a request to fix the bag or refund in any way. I contacted customer service at Away & sent pictures of the damage. I got a reply the next day saying they would replace my bag with a new one! I just received it and there were a few upgrades to my version which I greatly appreciate! Thank you, Away!