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Crumb Reviews 

23,469
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,515 reviews, reviewers had a great experience with this company. Customers find the website very easy to use and appreciate the quick setup process for their pet tags. People love the peace of mind the service provides, highlighting helpful features like free replacements if tags are lost. Consumers often mention that the process is straightforward and that the tags help successfully reunite them with their pets. Some reviewers were not happy with unexpected subscription charges taken automatically from their bank accounts during activation. Furthermore, a few consumers mentioned difficulties with scanning the dog's nose print and experiencing issues when trying to get refunds.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how fast and easy the setup process is for... See more

Product

Reviewers mention positive feedback about product, highlighting peace of mind and the quick replacement of... See more

Subscription

People report negative experiences with subscription, noting that unexpected monthly fees are automatically... See more

Payment

Reviewers highlight negative aspects of payment, frequently reporting unexpected monthly subscription charges... See more

Service

Consumer opinions regarding the service are mixed, reflecting a high level of disagreement. Reviewers express... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the second replacement tag I have had to order due to the tags being lost when the split ring attached to the tag opens and the tag falls off. This is obviously a design flaw and requires fi... See more

Company replied

Rated 4 out of 5 stars

Ordered the free tags with no issues. Set up crumb account easy enough. It was explained about monthly fees so no idea why some complaining. It not expensive and extra peace of mind if needed. I t... See more

Company replied

Rated 4 out of 5 stars

I have not used it yet as I am not confident in using QR Codes, my son helped me with the QR Code .I am hoping to use the QR Code more confidentaly now. I am hoping everything will go well.

Company replied

Rated 4 out of 5 stars

Easy website to use. But not the correct name for my breed. They are NOT spaniels. Brittanys are hunter, pointer, retrievers. They are the smallest of the HPR group

Company replied


Company details

  1. Pet Store

Written by the company

Protect your pet with a custom-made aluminium smart tag with QR technology, giving them the best chance of being found.


Contact info

4.2

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(23,469)

2,466 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Safety for my dog.

I love how easy it was to set this up, and it is such a great idea. I feel happy that Salty is safe with his information there to help find him if he ever got lost.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I have no problem with crumb when my…

I have no problem with crumb when my cat got lost I got her back through her crumb tag. When they both lost their tags cause they lost their collars so got sent new 1. Crumbs app is easy to use love it my sis cats have crumb so does my nieces cat and we think it’s brilliant, would recommend to anyone with a dog or cat.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a free tag. Charged for monthly subscription.

Ordered a free tag. Received the link to activate it and was charged £9 for a monthly subscription. The website’s set up so that it’s not immediately clear you’re signing up to the subscription as the button just says “activate” so I only realised when the notification from my bank popped up to say I’d been charged. Have cancelled the subscription and requested a refund so will see if it’s resolved.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Crumb did seem to be too good to be…

Crumb did seem to be too good to be true on advert. However it offers a fantastic service ( apart from postage) that is free. Hopefully my dog never wanders off it if he did know his I tag and services they offer will aid his recovery to me.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Such a simple process for a great price…

Such a simple process for a great price and knowing the ultimate safety for your dog if you were ever to lose them! Priceless!! Would highly recomend this product for keeping your fur babies safe and peace of mind.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Crumb-y

Crumb-y. Got my ‘free’ tag, postage only. By which point, of course, they have my card details. I went through the motions and filled in details, but at no point was a subscription charge obvious. I complained and was told it was basically there when I pressed activate but clearly well hidden!! I asked for my money back but they were dismissive. Cancelled instantly. Might work as a pet tag but their ‘free tag’ sign up is a complete con. Avoid.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

total fraud

total fraud, they have a monthly charge not agreed to then when you find out it is virtually impossible to cancel they have no phone number. The email listed never responds and you end up having to report as fraud in order to not have your card charged eternally every month.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Very very displeased with this company

Very very displeased with this company. Ordered the tag with paid postage which was fine, then as soon as I activated it I got a notification I was signed up to the premium package which I DID NOT agree to. Trying to cancel it is almost impossible. Totally feel scammed. Avoid!!!!!!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Underhand Trader beware of underhand…

Underhand Trader beware of underhand taking of monies from you read every message at least twice, they will rob you and you will not get back. Pass this review on please. Suggest readers look through all reviews on this comany on here, same story, ripped off by them taking money without consent before it can be stopped. Try to get phone contact you will fail.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Automatically subscribed to premium and charged

First of all you are charged postage for the tag. This is all good and well .
However when you go to activate the tag you automatically sign up to premium not the basic package. Premium is £9 pounds per month. You are not given the choice. I find this very underhand. Also you are not given the option to approve the £9 payment this is done automatically without your consent via pay pal or bank account. Unless you are willing to sign up to the premium package I would avoid pike the plague. Very underhand in my opinion. Lots of complaints regarding this practice online. Just wish I read up on them sooner. I do have to add that upon discussion with customer services the issue was resolved and refunded. Customer service was excellent.

3 September 2026
Unprompted review
Crumb logo

Reply from Crumb

Hi Luke, thank you for your feedback and we have noted your comments. Our Customer Support Team has now been in contact and any charges have been refunded back to you. We can reassure you that no subscription is set up without the consent of a Customer. If you do have any further questions, please do not hesitate to contact us at: support@crumb.pet We are here to assist you.

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