Usually great service. But this 1 instance delivered a package to a neighbors door on a different floor. The delivery image taken by citymail itself also showed the name mismatch from the package co... See more
Company replied
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See what reviewers are saying
Always good they are every time so they Contact you're mail when they should delevery or where you can pick your parsel on nearly pickup point 5star+ Med vänlig hälsning från Thomas Sweden.
Company replied
Very fast delivery, no issues. 4-stars because I asked Amazon for a local store delivery, but the package got brought home and had to wait outside my door the whole day. There was no option to change... See more
Company replied
City Mail is far more accurate and faster than Post Nord. They bring the post to my dorr och thier way of cumunicating is exelent
Company replied
Company details
Written by the company
CityMail delar post och paket till privatpersoner och företag i Sverige, vår verksamhet specialiserar sig på en effektiv leverans med innovativa sorteringssystem och rutter med kort sista mil och hög densitet. Med våra cyklar och fossilfria fordon har vi en låg påverkan på miljön och leverans sker direkt hem, till paketskåp eller ombud. Med CityMail kan du också få en smidig och säker returtjänst av ditt paket.
Contact info
Västberga Alle 1, 12021, Stockholm, Sweden
- 0771406040
- mottagarservice@citymail.se
- citymail.se
4.5
Excellent
20K reviews
Asks customers to review
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The package never delivered to me
The package never delivered to me. They said they left it at the door without ringing the bell or sending me a notification.
20 July 2026
Unprompted review
Reply from CityMail
Hello and thank you for your feedback! We are sorry to hear that you are not satisfied with our delivery. Packages sent with the service "Leave at door" are indeed left at the door and we do not ring the doorbell, but we do send a notification through SMS or email depending on what contact information we received by the sender. If you did not receive any notifications we'd suggest that you reach out to the company you ordered from to check if they have your correct information.
Take care and have a nice summer 🌞🌞
Best regards
CityMail
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Great updates on delivery info
11 July 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Reply from CityMail
Hej,
Tack för ditt omdöme!
Ha en fin dag! Hälsningar CityMail 🎁
Always good they are every time so they
Always good they are every time so they
Contact you're mail when they should delevery or where you can pick your parsel on nearly pickup point 5star+
Med vänlig hälsning från Thomas Sweden.
11 July 2026
Reply from CityMail
Hej,
Tack så mycket för dina 5 stjärnor.
Vi uppskattar dem verkligen! 😊
Ha en fin dag! Hälsningar CityMail 🎁
Book arrived exactly as promised.
10 July 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a nice weekend! Best regards, CityMail 🎁
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
👍👍👍👍👍👍👍👍👍👍👍
4 July 2026
Reply from CityMail
Hej,
Tack så mycket för dina 5 stjärnor.
Vi uppskattar dem verkligen! 😊
Ha en fin dag! Hälsningar CityMail 🎁
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a nice weekend! Best regards, CityMail 🎁
Great expression for City Mail
The City Mail 💌 has a great service.
I like it and recommend it.
3 July 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Fast delivery
2 July 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a nice weekend! Best regards, CityMail 🎁
Bra service
1 July 2026
Reply from CityMail
Hej,
Tack så mycket för dina 5 stjärnor.
Vad fint att höra! 😊
Ha en fin dag! Hälsningar CityMail 🎁
I didn't get my order!
27 June 2026
Reply from CityMail
Hi,
Thank you for your review!
If you haven’t already been in touch with Mottagarservice please feel free to contact mottagarservice@citymail.se or 0771-40 60 40.
Have a great day!
Kind regards CityMail 🎁
Parket came on time
28 June 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Package was delivered in another door…
Package was delivered in another door also not in a goot shape.
25 June 2026
Reply from CityMail
Hi,
Thank you for your review!
Sorry to hear that, glad it worked out in the end.
Have a nice day!
Kind regards CityMail 🎁
Reply from CityMail
Hej,
Tack för ditt omdöme! Vi uppskattar det 😊
Trevlig helg! Hälsningar CityMail 🎁
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a great day! Best regards, CityMail 🎁
Usually great service
Usually great service. But this 1 instance delivered a package to a neighbors door on a different floor.
The delivery image taken by citymail itself also showed the name mismatch from the package compared to the name on the door. Had to search the floors in my building until I found it. Minor inconvenience. Otherwise package arrived intact.
20 June 2026
Reply from CityMail
Hi,
Thank you for your review! 😊
Sorry for the inconvenience. We appreciate your feedback!
Have a nice day!
Kind regards CityMail 🎁
Very reliable and always deliver on time
18 June 2026
Reply from CityMail
Hi,
Thank you very much for your review! 😊
We really appreciate it!
Have a nice weekend! Best regards, CityMail 🎁
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