A great company with great service. I have used City-Wohnen now several times and it has always been quick, super easy, done online when I needed it, and with great service. The three apartments I ha... See more
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The folks from the agency were super quick in formalising and completing the rental agreement, and they were very helpful too. We had had some trouble with many other agencies/websites for months and... See more
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We had very good communication by our agent and the agency. Process and communication was very simple, understandable and trustful. We have asked all our questions by multiple e-mails and always have... See more
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When I applied to rent a temporary apartment at City-Wohnen, I was contacted very soon after submitting my application. It usually takes a long time to hear back from rental agencies, sometimes they d... See more
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Company details
Written by the company
Wohnen auf Zeit in Hamburg bei City-Wohnen. Miete oder vermiete schnell und sicher möblierte Wohnungen in Hamburg bei der Agentur für Wohnen auf Zeit.
Contact info
Fischers Allee 70, 22763, Hamburg, Germany
- 040-284185-0
- hamburg@city-wohnen.de
- city-wohnen.de
4.9
Excellent
683 reviews
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The service is quite good especially…
The service is quite good especially for expats like me as the housing situation is quite difficult in Hamburg to get a flat. Especially Ms. Joana Moths-O'Neil has been very patient and regularly giving me options whenever there is a new one available suiting my needs. The overall experience was quite smooth.
1 July 2026
Great company, great service, and great flats
A great company with great service. I have used City-Wohnen now several times and it has always been quick, super easy, done online when I needed it, and with great service. The three apartments I have rented via City-Wohnen have all been impeccable and with great landlords. Highly recommended!
9 July 2026
Reply from City-Wohnen
Thank you so much for taking the time to leave a review. We really appreciate it! As you know, it takes two, so we want to let you know we always enjoy working with you as well!
All the best,
Joana for the City-Wohnen team
Timely Completion and Support
The folks from the agency were super quick in formalising and completing the rental agreement, and they were very helpful too. We had had some trouble with many other agencies/websites for months and City Wohnen, especially Mr. Patrick Messner, completed all the procedures for us in less than 2 weeks, which was extremely relieving. If any of my friends come to Hamburg, I will recommend this agency with my eyes closed, as my experience with them has been that great.
11 June 2026
Reply from City-Wohnen
Dear Matt,
Thank you so much for your wonderful review and kind words! We are delighted to hear that you were so satisfied with our service and that we were able to assist you so quickly. Such positive feedback motivates our entire team, and your trust means a lot to us. We hope you have a wonderful time in Hamburg and wish you all the best for the rest of your stay!
Patrick for the City-Wohnen team
Renting an apartment with a great Agency
We had very good communication by our agent and the agency. Process and communication was very simple, understandable and trustful. We have asked all our questions by multiple e-mails and always have replied very clearly. Also process was quite fast that all responses and signatures are completed within 1 week. Highly recommended.
5 May 2026
Reply from City-Wohnen
Dear Ömür,
Thank you very much for your excellent review of City-Wohnen! We’re glad you were satisfied with our service. We always strive to keep the process as simple as possible and to communicate quickly and clearly because we understand how stressful it can be to leave your home and move to a new city or even a new country. We’re glad we were able to help you find a suitable apartment in Hamburg.
Jenni from Team City-Wohnen.
When I applied to rent a temporary…
When I applied to rent a temporary apartment at City-Wohnen, I was contacted very soon after submitting my application. It usually takes a long time to hear back from rental agencies, sometimes they do not even reply. But City-Wohnen was very responsive and everything was arranged in a very nice way. I strongly recommend them!
11 May 2026
Reply from City-Wohnen
Dear Artur Hazratov, Thank you very much for your wonderful review and for praising our agency’s work so highly. It is also our aim to get back to all customers quickly, promptly and personally. Thank you for highlighting this – it makes us very happy. Enjoy your time in Hamburg! Anja for the City-Wohnen team
Swift and Smooth experience for short…
Swift and Smooth experience for short stay booking in Hamburg. Highly recommended if you looking for ACD in Hamburg.
13 March 2026
Reply from City-Wohnen
Dear Ahmed Harbi,
Thank you for the very good evaluation. I am happy that we could find a suitable accomodation for you!
Jenni from Team City-Wohnen
They are professional at their work
22 January 2026
Reply from City-Wohnen
Dear Anil, Thank you for taking the time to leave this review. We're happy to hear that you found our service professional and we wish you a pleasant stay here in Hamburg! Best regards, Rafaela
Excellent Service
Good communications from the beginning. Follow-up to all questions very satisfactory,
All issues addressed and answered.
I would recommend to friends and will use them again.
21 January 2026
Reply from City-Wohnen
Dear Uwe Steuernagel,
Thank you very much for your review! We really appreciate your positive feedback and recommendation.
We wish you all the best in the hanseatic city!
Joana for the City-Wohnen team
Reply from City-Wohnen
Dear Solomon, Thank you so much for your review. We are very pleased you like our service, and we are glad we could help you!
Anja for the City-Wohnen team
Reply from City-Wohnen
Thank you very much for your positive feedback about our service. We are glad that you are happy with your furnished flat, and we wish you a great stay! Best regards, Rafaela from City-Wohnen
Feedback
Very proactive, responsive and team, they always responded me in the same day and very supportive during the process. Overall very happy.
10 December 2025
Reply from City-Wohnen
Dear Dilge, Thank you very much for your positive feedback on our service! We are happy, that we could find you a furnished flat that matches your expectation and we wish you a great stay! Best regards, Rafaela
City-Wohnen professionalism
The agency left a very professional impression and I was very satisfied with the agency´s services and communication.
21 November 2025
Reply from City-Wohnen
Thank you for the very good evaluation! We are happy that we left a very professional impression and that we could help you.
We wish you all the best in your furnished apartment in Hamburg!
Jenni for the City-Wohnen team
Satisfied your great service.
Even our requirements a lot, but we appreciate that you propose very nice property.
And you response and service is professional.
Thank you very much.
14 November 2025
Reply from City-Wohnen
Dear Ino,
Thank you for taking the time to leave a review! We really appreciate it.
We wish you a wonderful time in the nice apartment you found through our service!
Joana for the City-Wohnen team
Reply from City-Wohnen
Dear Rob, Thank you for your 5-Star review. I’m very pleased to hear that you felt supported throughout the process. Please don’t hesitate to reach out if you need any further assistance. Kiara from City-Wohnen
Great company for short term apartment renting
Quick response from the Owner and fast contract signature
10 November 2025
Reply from City-Wohnen
Dear Bogdan Pamfil,
Thank you for your feedback! We wish you a great time in Hamburg and in your furnished apartment.
All the best,
Joana for the City-Wohnen team
Very professional and helpful service
I had a great experience with City-Wohnen. The communication was always friendly and efficient, and everything went smoothly from start to finish. Special thanks to Rafaela for her kindness and support — highly recommended!
10 November 2025
Reply from City-Wohnen
Dear Gökhan,
Thank you very much for your review of our service. I am delighted that I was able to find the perfect furnished apartment for you, and I am very grateful for your kind words. I hope you enjoy your stay in Hamburg!
Best regards, Rafaela from the City-Wohnen team
Great support and service
Hi Dunja,
I just wanted to say that I’m really happy with your support and the great service you’ve provided — thank you so much.
Best regards,
David
10 November 2025
Reply from City-Wohnen
Dear David Pavon,
Thank you very much for your kind review. I am delighted that I was able to find the right furnished apartment for you and am very grateful for your kind words. I wish you all the best in your temporary home in Hamburg!
Dunja vom Team City Wohnen
The process was seamless and fast
The process was seamless and fast. They showed us the apartment. We said we want to proceed. We signed the contract and moved into the apartment in no time.
5 September 2025
Reply from City-Wohnen
Dear Onur,
Thank you for your feedback and review! We love a best-case performance review. :-) But seriously, we may have all our structures in place, but it only works if the apartment searchers are also on the ball. Thank you for the good cooperation, and we wish you all the best.
Joana for the City-Wohnen team
deposit money not paid
I paid 3000 euro deposit and after one month of checking out I still did not get my money back, eventhough the manager told me that I will get the money with-in 4 weeks, now they are telling me 3-6 months, I do not know they use my noney put it in their bank account and take interest. Please do not use this plateform they are definetly not reliable. knowing that I barely staying in the aprtment because I travel a lot due to my work and even when I checked out the apartment still smelled like newly painted, so ther is absolutly no reason for the payment dely.
29 July 2025
Unprompted review
Reply from City-Wohnen
Dear Ms. Saafan,
Thank you for taking the time to write a review. We understand your frustration and recognise that our customers need their deposits back for the next stage in their lives. However, we regret you are blaming City-Wohnen, and we vehemently reject the accusation that our agency is holding the deposit in order to profit from the interest. We would like to restate the facts that we have already communicated to you on several occasions:
- The lease agreement is between you and the lessor. City-Wohnen holds your deposit in an escrow account on behalf of your lessor, but we can only release the deposit once we have received the lessor's approval to do so.
- As per your lease agreement, "After the tenancy ends, the deposit must be paid back to the lessee within a reasonable time so long as no claims against the lessee arising from the tenancy exist or may be expected." This is from German Civil Code BGB § 551 for deposits. We are aware that the phrase "a reasonable time" is not as clearly defined as our lessees would like, but this is the law.
- Before the end of your lease, we sent you an information sheet about the return of the deposit. As per that information, refunds generally take approximately 4-6 weeks when the utiliies are included in the rent as a lump sum and the apartment is returned in good condition. Your refund is taking a little longer, but it is still within the legally permitted timeframe. Perhaps there has been a misunderstanding, but we do not believe we told you the refund would take 3-6 months. From our understanding, we informed you that 3-6 months is still generally considered as "a reasonable time" for the refund to take if there are possible claims.
- Your deposit is still being held due to such a possible claim. Your lease did not include a lump sum for electricity but rather a prepayment. As per your lease, "prepayments for utilities are to be accounted for in accordance with German Civil Code (§ 556 para. 3 BGB), whereas lump sums are not. If the rental parties agree on prepayments, the meter readings from the handover and return of the apartment will be the basis for settling accounts."
- As you are aware, it has been difficult to ascertain the actual usage because the meter was changed during your lease. As we and your lessor have assured you, there is already ongoing communication with the electricity provider to establish the correct figures. As soon as these figures are available, your deposit will be refunded, minus the final cleaning costs and the amount agreed for damages. If you used less electricity than the prepayment, the difference will be credited to you. If you used more, the difference will be deducted.
Regarding your point about interest on the deposit: In Germany, the renter is entitled to this interest at the current interest rate (currently 0,4000%). Please note that bank fees may apply and offset earned interest.
We wish you all the best for the future,
Jennifer from City-Wohnen
City wohnen was a life savour for me
City wohnen was a life savour for me. I found a beautiful house and city wohnen took care of everything
I am thankful to them
19 June 2025
Reply from City-Wohnen
Thank you so much for your kind review! We are very pleased that we could help you. We wish a wonderful time in Hamburg and in your furnished apartment!
All the best from Joana for the City-Wohnen team
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