The product wasn’t quiet the lift I was hoping for but the customer service was SPEEDY TOP NOTCH
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well other than never receiving my order the customer service was good. My order was shipped to the wrong address, but customer service made sure I was reimbursed promptly. I decided not to take a c... See more
Company replied
The product I received is not ideal, but I do receive very caring support.
Company replied
was happy with customer service but disappointed in the product I ordered
Company replied
3.7
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Women's Wide Brim Sun Visor Hat
I bought Women's Wide Brim Sun Visor Hat. I was very disappointed with this hat. It looks nothing like I expected from the photos. The shape and fit are unflattering, and it looks quite awful on the head. Unfortunately, it does not look as advertised, so I would not recommend it.
12 September 2026
Unprompted review
Julia their customer representative.
Julia their customer representative was very prompt in addressing my issue, and resolved it the same day. I would use their services in the future.
Keith Brooke.
Canada.
2 November 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Excellent customer service
Excellent customer service! I had accidentally ordered two packs of four hats and the shipment had been sent. They offered to refund me the more expensive of the two and let me keep the whole lot of hats. Not sure what I will do with eight hats but perhaps some stocking stuffers! Quick turnaround time and no fuss.
3 November 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
The product wasn’t quiet the lift I was…
The product wasn’t quiet the lift I was hoping for but the customer service was SPEEDY TOP NOTCH
29 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Prompt response.
27 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
I have friends, don’t need “good customer service” just five star products
When almost all reviews, whether good or bad, pertain to “customer service” I realize there are problems. Thanks to Trust Pilot I now can read reviews before purchase. I’m not looking for customer service, I’m looking for five star products.
24 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry that this caused confusion.
While we operate internationally, we are committed to providing reliable products and support to all customers.
Customer Service Team
Realizing the product didn’t meet my…
Realizing the product didn’t meet my expectations, when I reached out to cartorya representative, I was immediately taken care of by crediting my account. Thank you!
21 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Excellent Customer Service
I ordered a product from a You Tube ad and there was a small issue with my order. I emailed customer support for help and it was taken care of immediately. Im comfortable ordering from this company again.
They’re very professional!
15 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Easy to order but one thing I would say…
Easy to order but one thing I would say item wasnt quite the same documented
2 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
This company is bogus
This company is bogus. It sent me a "no vacuum" storage bag which I ordered that is totally not the type they advertised online. It is an inferior product and misleading product. The vacuum bags they sent me is even worse than the ones that are presently on the market. It is simply a few pieces of crappy plastic.
12 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Shipley bullshit
9 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Grateful for TrustPilot!
Just wanted to say that the reviews are not saying much good about the actual product/s. Having even exemplary 'customer service' doesn't do much if the goods aren't much good! But I'm grateful to TrustPilot for putting me off buying any and saving me time.
5 October 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry that this caused confusion.
While we operate internationally, we are committed to providing reliable products and support to all customers.
Our team is here to assist with any order-related concerns and ensure a fair resolution.
Customer Service Team
The customer service was exemplary
The customer service was exemplary. I ordered items but needed to return due to timeline required. The customer service person, Durian was wonderful. Very prompt with his response and resolved the issue kindly and quickly. I would not hesitate to order from this company again.
15 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
was happy with customer service but…
was happy with customer service but disappointed in the product I ordered
2 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
The hair volumizer is a FRAUD
I bought the hair volumizer, which, if the online commercials are to be believed, will give your hair incredible volume just by swiping the device thru your hair. 5 seconds tops. HA! The instructions say you must hold the device on your roots for 2-3 minutes. I followed the instructions to the letter and got NO VOLUME whatsoever. The return instructions say the product can not have been used, but how can you tell if the product works if you don't use it? They also give the return address as effing China!!
11 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Car Mobile Phone 360 Degree Holder Issues
I ordered the 'buy 2 get 1 free' 360 degree car phone holder - they are all made from plastic, and have zero metal of any kind.
I received the order OK, however, once I installed 1 unit in to my car, and inserted the mobile phone, I found that the holder was sorely lacking in both Lateral and Longitudinal Stability.
The above issues were abundantly apparent when phone is placed within the holder in 'Portrait' Mode.
When placed within the holder in 'Landscape' Mode, the issue of 'stability' is greatly minimized.
The issue with Portrait Mode is the the BACKING for the phone has a very low profile, allowing the phone to flip backwards, the FRONT profile holding the phone is almost non-existent, meaning that with a minimal 'surge of acceleration', the phone topples over.
The 2 forward 'brackets' holding the phone are not wide enough to 'capture' a greater part of the width of the phone - and they are very fiddly in permitting the user to insert the phone within that slot.
I guess that the best part of this device is that it is indeed a 360 Degree phone holder, but it is let down by the greater issues mentioned above, especially the very low stability issues previously mentioned.
I got 3 units (2 + 1 free), but now I shall not be passing the other 2 to family members, as I do not believe that this product is 100% safe & suitable for car use.
This is a fair and totally pragmatic and unbiased experience with this product.
Kind Regards
Albert C.
11 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Trustworthy company
Trustworthy company. A pleasure to deal with. Would do business again with them.
8 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
I ordered the exfoliating round
I ordered the round discs that are the exfoliating discs to use the shower. I was really looking forward to using these! I guess they are a joke! I got a black, green & pink one and they are useless! Either that or I didn’t have any skin that needed exfoliation, and I’m 73!!
26 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
I had an issue and reached out via…
I had an issue and reached out via email for support. I received a personalized response specific to my issue within 12 hours. Much appreciated!
7 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
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