I am very pleased with the professional assistance I received today from Dominick. I will definitely use Chat again when contacting Cove. And Hopefully Dominick can take care of my concerns. Thank... See more
Company replied
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Review summary
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Reviews shaping this summary
Finally someone at Cove who helped. At 75 years old, it's been a DIY challenge but we persevered. Kim was amazing. Got all the error codes cleaned up, windows that got downloaded as doors fixed... See more
Company replied
All equipment arrived safely. Installation was great, but the technician didn't have enough time to completely install all items or go through operations. He was VERY helpful. It wasn't his fault.... See more
The gentleman that helped us to continue setting up our upgraded panel was exceptional. He was so patient with our issues. He handled each problem beautifully. Several of our vendors did not transfer... See more
Company replied
Company details
Written by the company
Cove is a DIY home security system that provides professional monitoring and equipment for an affordable price. Guard your home against intruders, fires, and other disasters with Cove.
Cove Home Security
Written by the company
- No Safer Place Than Home
- Home should be a refuge from the craziness of the world around you. Protect your home from fires, intruders, and package thieves with a home security system designed just for you.
60-Day Money-Back Guarantee
Cove provides a 60-day money-back guarantee.
With Cove, we give you time to get to know your home security system before you commit. Test it and love it, or send it back within 60 days for a full refund.
Contact info
14015 Minuteman Drive, 84020, Draper, United States
- (855) 268 3669
- support@covesmart.com
- covesmart.com
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Agent was superb and made the process…
Agent was superb and made the process flow seamlessly!! I love to have assistance with amazing reps who make my choice of that company perfect!! I’ve recommended Cove to multiple ppl!!!
6 September 2026
Unprompted review
Mary Grace answered all my questions…
Mary Grace answered all my questions super quick!
6 September 2026
Unprompted review
Joseph was very helpful
Joseph was very helpful, and explained things in detail. He was able to fully answer all of my questions, and provide a solution!
6 September 2026
Unprompted review
Untrustworthy
The customer service is not the problem. The problem is that the Eufy cameras do not integrate well with the Covesmart app. I will get a notification from a camera, but try to see what happened! Loading. . . No events today messages, then after multiple refreshes, suddenly oh there were events today, but the video goes dark. Exasperating. I removed one Eufy camera and use it on the Eufy app and it works fine. Cove is only good for door and window sensors
30 August 2026
Equipment upgrade
Customer Service Rep. explained all my options for upgrading. Worked with me for best price vs. option I wanted. Explained possible options for future add-ons.
4 September 2026
Super helpful
Mary Grace was super helpful in working with me to resolve the tech issues I was having once I received my system. Though we weren’t able to resolve the issue completely she was able to get the sensors that are defective set up to be replaced.
5 September 2026
Unprompted review
Adrian was a great help to my question/
3 September 2026
Unprompted review
Quick professional and got my issue…
Quick professional and got my issue resolved.
4 September 2026
Unprompted review
Excellent service!
Joseph F was excellent to work with! Not only did he understand what help I needed, he provided an immediate solution. I am extremely grateful for the prompt and professional service received today!
4 September 2026
Unprompted review
Great customer service
Great customer service. Addressed issue and solved it.
4 September 2026
Unprompted review
Kevin who assisted was extremely…
Kevin who assisted was extremely knowledgeable and helpful walking me through the alarm system. He was a joy to work with.
3 September 2026
Ive had some issues with my system and…
Ive had some issues with my system and seems to be a hardware issue but Joseph has been on top of it getting me the replacements I need, the options I have if it doesnt work out and plenty of troubleshooting steps. Very knowledgeable and great customer service
4 September 2026
Unprompted review
Reply from Cove
Miguel, we’re sorry to hear you’ve been having issues with your system, but we’re glad Joseph has been there to support you every step of the way. It’s wonderful to hear that his knowledge, troubleshooting guidance, and dedication to finding the right solution made a difference. We’ll be sure to pass along your kind words.
The rep was helpful
The rep was helpful. I needed a new remote as the one I had cracked and broke off the keychain. I have equipment credits to get a new one. $12.99 for shipping is a disappointment for a 5 year customer though. The rep was able to offer me a discount on shipping. I'd encourage Cove to do better though.
28 August 2026
Reply from Cove
Grant, we’re glad our representative was able to help with your replacement remote and provide a discount on the shipping cost. We also understand your disappointment with the shipping fee, especially as a longtime Cove customer, and we appreciate you sharing that feedback with us. We’ll be sure to pass it along to our team as we continue looking for ways to improve the customer experience.
Mary Joy was a pleasant surprise
Mary Joy was a pleasant surprise, especially for Cove! She was so polite, helpful, fast to respond and resolve the issues and knowledgeable. A pleasurable experience!
3 September 2026
Reply from Cove
Mike, we’re thrilled to hear that Mary Joy made such a positive impression. Her politeness, responsiveness, and knowledge are exactly what we strive for at Cove. We’ll be sure to share your kind words with her!
The agent was able to add the new yard…
The agent was able to add the new yard sign to my order. Cove provides excellent service.
27 August 2026
Alfie was exceptionally wonderful to…
Alfie was exceptionally wonderful to work with. Thank you for your help!
3 September 2026
Reply from Cove
Jerad, we’re delighted to hear that Alfie was exceptionally helpful and a pleasure to work with. We’ll be sure to pass your kind words along to him. Thanks again for taking the time to share your experience!
Cove best alarm company out there!
2 September 2026
Unprompted review
Reply from Cove
Christopher, we’re thrilled to hear you think Cove is the best alarm company out there. We truly appreciate your support and trust!
Jovie
Jovie, your representative really impressed me. She called me back after I spoke to another agent, that couldn't help me with my installation. I talked to her a few days earlier and she that I ask for her when I call back. I'm glad I did, she went above and beoion helping me. We completed the installation of the new upgrade unit. She stayed until the end and made sure I was complete. Awesome job. If you have more employees like this lady, you can't go wrong. Yes! I would hire her for my company. 😊 I was happy with the whole inter action with Mrs Jovie...... Have a safe and blessed day 💯
2 September 2026
Unprompted review
Reply from Cove
Calvin, we’re thrilled to hear that Jovie went above and beyond to make sure your installation was completed successfully. Her dedication to staying with you through the entire process and making sure everything was working properly is exactly the kind of service we strive to provide.
We’ll be sure to share your kind words with Jovie. We’re incredibly grateful for your trust, your recommendation, and your thoughtful comments about her. We’re so happy you had such a positive experience! Have a safe and blessed day as well!
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