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Lugg On-Demand Movers Reviews 

4,410
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,734 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, efficient, and knowledgeable while handling large furniture items and navigating tight spaces. People also appreciate the simple scheduling process, helpful real-time tracking features, and pricing that feels reasonable for the quality provided. However, some reviewers were not happy with scheduling delays, noting that jobs occasionally took much longer than expected. A few customers experienced issues with higher costs or reported that items were unfortunately damaged during the process. Some people felt that the overall experience could be variable, mentioning instances of slower pacing or extra time spent on simple tasks.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their punctuality, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that movers are consistently punctual, polite, and... See more

Delivery service

Customers had positive experiences with delivery service, praising drivers for arriving on time and handling... See more

User experience

Consumers find user experience to be positive, describing the service as quick, easy, and completely... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Careful and Friendly Service - Miguel and Diego were so so amazing! Super fast, efficient, and careful with my stuff. 10/10 experience. Moved from a suburb in NJ to Brooklyn - pick up at 10:30 - done... See more

Company replied

Rated 5 out of 5 stars

LUGG TEAM featuring John & Shareem Were phenomenal! They arrived on time to both the pick up store and the drop off destination They were polite, courteous, efficient , careful and knowledgeable... See more

Company replied

Rated 5 out of 5 stars

I have used Lugg twice for small moving jobs between my storage unit and my home. I like that they do not have a multi-hours minimum - I wish I had known about Lugg last year when I had to hire move... See more

Company replied

Rated 5 out of 5 stars

Lugg communicated efficiently through the app. I like the real time tracking. the movers arrived as agreed and took special care to properly wrap the furniture and upon delivery put it into place.... See more

Company replied


Company details

  1. Moving Company
  2. Delivery Service
  3. Furniture Store
  4. Moving and Storage Service
  5. Storage Facility
  6. Transportation Service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(4,410)

3,738 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely terrible company

Extremely terrible company. Wouldn’t allow me to drive with them and my commute took over 40min, which of course costs extra per minute. However, the drivers have had no idea themselves as they’re just being paid minimum wage. I pray that lugg goes out of business, they’re an absolute scam.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and quick delivery

Super easy and quick delivery. Would recommend for any future couch moves!

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Brenna! So glad your couch delivery with Lugg was quick and easy. Thanks so much for the recommendation, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

They were really nice guys and took…

They were really nice guys and took good care of my item. They got here in a good amount of time! No issues. Smooth!

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear your Lugg movers took good care of your item and got everything done smoothly. Thanks for choosing Lugg, and we're here anytime you need us!

Rated 5 out of 5 stars

Pedro and Leonardo were great

Pedro and Leonardo were great! Efficient and hard working and kind. Great exprerience!

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Lugg movers Pedro and Leonardo are the best! So happy to hear they were efficient, hard working, and kind from start to finish. We'd love to help again anytime.

Rated 5 out of 5 stars

On time and very good

On time and very good

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks so much for the great rating! Happy to hear your Lugg movers showed up on time and did right by you. We hope to help you out again in the future.

Rated 5 out of 5 stars

They showed up on time were friendly…

They showed up on time were friendly and careful. I will recommend them to others

5 September 2026
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Reply from Lugg On-Demand Movers

Punctual, friendly, and careful is exactly what we want from every Lugg mover, so this is great to hear. Thank you for the recommendation, and we look forward to helping with your next move!

Rated 5 out of 5 stars

Movers were super fast and efficient

Movers were super fast and efficient. Moving stuff up one flight of stairs were done in 20 minutes at half the price of other moving services in boston.

4 September 2026
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Reply from Lugg On-Demand Movers

One flight of stairs in twenty minutes is seriously impressive work from your Lugg movers. Glad Lugg could keep your Boston move fast and affordable too. We hope to help you out again down the road!

Rated 5 out of 5 stars

Great experience!

The movers were so nice and helpful. The main elevator in my building was down and they got everything upstairs without an issue by using a small, rear elevator. Everything went so smoothly!

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Alison! A broken main elevator and still no trouble getting everything upstairs, that is your Lugg movers thinking on their feet. So glad it all went smoothly, and we'd love to help again anytime.

Rated 5 out of 5 stars

Three Cheers for the Luggers

The luggers went above and beyond to complete the job. They were professional and friendly. I would definitely use them again.

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Three cheers right back at you! It means a lot to hear your Lugg movers went above and beyond while staying professional and friendly. We're here anytime you need us!

Rated 5 out of 5 stars

Two guys arrived with their van within…

Two guys arrived with their van within two hours! They were efficient, kind and got the job done quickly.

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Megan! Nothing beats a van at your door within a couple of hours, and we're glad your Lugg movers were kind and quick once they arrived. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

All Good

Showed up on time. Moved the furniture without trouble. Friendly guys

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Steve! On time, no trouble, and friendly is exactly how a Lugg should go. Appreciate you taking a moment to share this, and we'd love to help with your next move!

Rated 5 out of 5 stars

on time

on time, careful with furniture. A little pricey but worth it!

5 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi David! Really glad your Lugg movers arrived on time and treated your furniture with care. Thank you for the kind words, and we hope to help you out again in the future.

Rated 5 out of 5 stars

Great experience

Great experience! The guys were extremely helpful and respectful of our property. Would definitely use them again.

31 August 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Brett! Being helpful and respectful of your property is what we ask of every Lugg mover, so it's great to hear that came through. Thanks for choosing Lugg, and we're here anytime you need us!

Rated 5 out of 5 stars

Will was extremely attentive with the…

Will was extremely attentive with the unloading of my PODS container. He was able to quickly unload and impressively load my truck in such a way that every item appeared stable and secure. His effiency was a breath of fresh air.

4 September 2026
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Reply from Lugg On-Demand Movers

Hi Jay! So glad Lugg mover Will unloaded your PODS container quickly and packed your truck so securely. We appreciate you sharing this, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

The movers were very nice people and…

The movers were very nice people and very helpful. On time and hard working.

4 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear your Lugg movers were helpful, punctual, and hard working! Thanks for taking the time to share this, and we'd love to help again anytime.

Rated 5 out of 5 stars

Nico and William were friendly and…

Nico and William were friendly and efficient, and even helped with getting our old couch to the curb!
They were mindful of our new couch, as well as our floors.

4 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Bert! It's great to hear Lugg movers Nico and William were so mindful of your new couch and your floors, and that they got the old one out to the curb too. We look forward to helping with your next move!

Rated 5 out of 5 stars

The techs were very friendly

The techs were very friendly. professional , and thorough
Very pleased with the service

4 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Really glad your Lugg movers were friendly, professional, and thorough! Thank you for the kind words, and we're here anytime you need us.

Rated 5 out of 5 stars

My movers were quick

My movers were quick, thorough and super nice. Really great experience.

4 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Quick, thorough, and super nice is exactly what we want to hear about our Lugg movers. Thanks so much for sharing your experience, and we hope to help you out again in the future!

Rated 5 out of 5 stars

10/10

Easy to use app. Good communication. 10/10.

3 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad the Lugg app made things easy and that communication was on point from start to finish. Thanks for the 10/10, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

These pros were on time and courteous!

these guys were on time, courteous, quick and professional. What a great app and what great people working with Lugg!

3 September 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Elizabeth! Great to hear our Lugg movers showed up on time and handled everything quickly and professionally, and that the app made the whole thing simple. Thanks for the kind words, and we'd love to help again anytime!

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