Careful and Friendly Service - Miguel and Diego were so so amazing! Super fast, efficient, and careful with my stuff. 10/10 experience. Moved from a suburb in NJ to Brooklyn - pick up at 10:30 - done... See more
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For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.
Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.
Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:
Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!
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Extremely terrible company. Wouldn’t allow me to drive with them and my commute took over 40min, which of course costs extra per minute. However, the drivers have had no idea themselves as they’re just being paid minimum wage. I pray that lugg goes out of business, they’re an absolute scam.
Super easy and quick delivery. Would recommend for any future couch moves!
Reply from Lugg On-Demand Movers
They were really nice guys and took good care of my item. They got here in a good amount of time! No issues. Smooth!
Reply from Lugg On-Demand Movers
Pedro and Leonardo were great! Efficient and hard working and kind. Great exprerience!
Reply from Lugg On-Demand Movers
They showed up on time were friendly and careful. I will recommend them to others
Reply from Lugg On-Demand Movers
Movers were super fast and efficient. Moving stuff up one flight of stairs were done in 20 minutes at half the price of other moving services in boston.
Reply from Lugg On-Demand Movers
The movers were so nice and helpful. The main elevator in my building was down and they got everything upstairs without an issue by using a small, rear elevator. Everything went so smoothly!
Reply from Lugg On-Demand Movers
The luggers went above and beyond to complete the job. They were professional and friendly. I would definitely use them again.
Reply from Lugg On-Demand Movers
Two guys arrived with their van within two hours! They were efficient, kind and got the job done quickly.
Reply from Lugg On-Demand Movers
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Reply from Lugg On-Demand Movers
Great experience! The guys were extremely helpful and respectful of our property. Would definitely use them again.
Reply from Lugg On-Demand Movers
Will was extremely attentive with the unloading of my PODS container. He was able to quickly unload and impressively load my truck in such a way that every item appeared stable and secure. His effiency was a breath of fresh air.
Reply from Lugg On-Demand Movers
The movers were very nice people and very helpful. On time and hard working.
Reply from Lugg On-Demand Movers
Nico and William were friendly and efficient, and even helped with getting our old couch to the curb!
They were mindful of our new couch, as well as our floors.
Reply from Lugg On-Demand Movers
The techs were very friendly. professional , and thorough
Very pleased with the service
Reply from Lugg On-Demand Movers
My movers were quick, thorough and super nice. Really great experience.
Reply from Lugg On-Demand Movers
these guys were on time, courteous, quick and professional. What a great app and what great people working with Lugg!
Reply from Lugg On-Demand Movers
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