SwampDonkey

Ripped off for £115 thanks to these muppets and their automated systems. They provide zero protection from being ripped off online. If they do anything, it takes weeks for them to do a simple task. Personally I think they should be banned from operating in the UK.

One star away too high for this hole of a place. About as peaceful as an Hiroshima emergency evacuation. Not a working charger to be seen in the entire place. And prices that would make my tight Glaswegian Nan turn in her grave. If I was Irish I’d be embarrassed.

Never again. Decided in future to go to Ireland by ferry. Blue handling at Stansted are a disaster. Changed the gate and funnelled 200 people down one escalator with no room at the bottom for 200 people. It was pure incompetence. Both the outward and home flights were an hour late. And who the hell wants a lottery ticket or the permanent to and fro of a cart stopping everyone from going to the toilet. As long as mugs keep paying, these poor quality services will survive …. well not on my money. If I was Irish I’d be embarrassed.

Ordered 6 weeks ago, no status, not allowed to cancel the order, no emails answered. I am beginning to think I have been ripped off. Seems a but faceless to me as there doesn't seem like there is anyone to talk to other than an AI bot. I am going to seek a chargeback through my bank. DO NOT ORDER FROM THEM. Update, eventually allowed to cancel the order, but despite there being no status on the system other than "order received" I was told upon cancelling I would only get back the cost of the frames. When I asked them to send the lenses I have therefore paid for, they said they had been destroyed. So I am £30 out of pocket with no lenses. This really is an awful business to deal with, the first I knew that any work had been done on my order was when I cancelled my order. They were quick enough to get in touch to tell me they were stealing my £30 but had not responded to any of my communications before that. I am currently looking at a formal complaint as the company is in Spain, but still subject to Spanish consumer laws. I have let the relevant authorities know. Further update, nothing in my SPAM folder, the only time they emailed me was after I cancelled my order, to tell me they’ve stolen some of my money. Read the other Trustpilot reviews if you don’t believe me.

God awful business to deal with. Firstly they failed to leave my parcel, having taken a photo of my gate and the corner of the huge metal locker that says “parcels” on it. The second delivery attempt it was left, but not at my house, despite the numbers on the front being 3ft tall (got them from an antique fair). So even though they had been to my house before, and taken a photo of a wooden gate, they left the parcel in front of a white upvc door. Trying to contact them was impossible as I went round and around a never ending set of choices that only let me track that the parcel had been delivered. I’m not sure what training their delivery drivers have but this really isn’t rocket science, it’s the most basic of competence if you are delivering to actually know where the address is, and actually deliver it. I’m not buying anything from anywhere that uses Evri anymore. Customer services are non-existent. Perhaps the worst, faceless delivery service in business in the UK. And it used to be so good. Update, the number they have responded with is the number that trapped me in a never ending loop. You can’t go further without a tracking number and if you have one, all you get is delivery status, nothing more. There are no options to talk to anyone via that number.

Peterborough Post office is now in the TG Jones shop. The walk to the post office at the back is dark and dingy, no one there, lights off, like it’s all closed down. Self service tills closed, post boxes closed, only one person working, 5th in the queue that didn’t move in 15 mins and all I wanted to do was hand over a letter. This business is (rightly) going down the pan. A waste of time, I’ll email in future.

Poor product, even more poor customer services. The cameras are only as good as the WiFi range and they are slow to pick anyone up on PIR, slow to respond and slow to record. All of my photos are of the back of peoples heads. The app is not intuitive and when I have complained, Eufy customer services has been poor. I wish I’d never bought the system. Do yourself a favour and get a hard wired hi res camera and a hard drive and have it on 24/7.

Nice products but inconsistently sized. But Evri delivery is inflexible. They attempt delivery three times and if you’re not in it gets sent back. There are no options on the app (yes you will need to have one and log in), to change the date or location to a locker. When the delivery driver took a photo of my gate, he also took a photo of the massive metal parcel locker next to it, which is marked with the words parcel locker. The delivery was also late and the tracking number tells you nothing other than in transit, so it doesn’t really track anything. It’s pretty basic stuff. I guess they will eventually go back. My advice is never buy anything from Birkenstock online.

If only there was a zero star rating. My review was declined multiple times. There is no way of contacting them to complain other than through a very dumb AI platform. Which oddly, had some similarities with the company I placed my order with. I suspect it’s all a scam as I’m currently £104 out of pocket. I applied to leave feedback and provided proof 4 times and heard nothing. An AI search says that there are two sites, both of which are slammed online for protecting business by filtering out negative feedback.

What an appalling company to deal with. All the responses are AI, you are required to provide 6 mandatory photographs for a return, which in my case was never reviewed and closed. My delivery took a week longer than expected and the tracking just told me it was shipped and nothing more. Royal Mail gave me a date and it turned up a week later. There was nothing good about this experience and I am still left with two pairs of footwear I can't wear. Disgusting customer services. Update, I have already contacted support who told me I must use the returns form and provide 6 photos, even though I have explained it doesn’t work and they deleted my first return. I have asked to make a formal complaint. Returning items should never be this difficult. It’s like they’ve deliberately put obstacles in place to make it impossible. Further update, the Review company they are using rejected my feedback 5 times. There is no support for a user leaving feedback other than a really badly designed AI chat option. Reviews on Trust Pilot suggest the review platform is a scam. Further update - had to get Customer Services to raise the complaint on my behalf, no confirmation that they have and it’s been over a week. Going to contact the CEO directly. Another update, contacted the CEO and copied in customer support, they didn’t even read my email and just said send the products back at my cost. SCAM, SCAM, SCAM. Don’t be dumb enough to part with your money to this business. Update again, asked by customer support, asked to provide another 6 photos as they said the iPhone photos were not clear enough, that was 3 days ago, still waiting. Further update, there is no point in telling me to do anything through the customer support email, it takes days to get an answer and they are insistent on sending photographs (again). I have since seen feedback on both Google, Apple and Trustpilot that tells me I’ve been ripped off. Going to process a chargeback through the bank.

Great experience overall. They even took my old own away. Great price, fast delivery, good communication. A real rarity in these days of poor customer service everywhere.