Birkenstock Reviews 

Quality has bevind awfull and the slippers are overpriced- I was a big fan but now I strongly advise not to nut them anymore!!

The soles of the sandals that I ordered two months ago have started to split and come away from the straps.
Contacted customer support and just got standard we'll contact you within 72 hours..
They haven't. Each email gets the same response 72 hours..
I think I'll be dead before someone contacts me.
Not German quality... I believe they're made somewhere else for a pittance.
Avoid Birkenstock... They're not worth the money.

Second time I re-order, after the customer service advice, that due to a technical issue they could not process my order. And then, a couple of days later, I received a very similar email! That's very disappointing! Honestly is this behaviour representative of a firm like Birkenstock? That's pathetic...

The company that doesn't care.
My first experience and last is a Xmas present that my husband tried so hard to get me, he was so excited to finally buy me something that I would like and wouldn't return! After 20 years together he just never seemed to get the present right, but these looked exactly like my favorite sandals so they were bound to be the best present BUT! They just didn't fit right, one size was to big and driving back to the store he bought from 2 hours away he got the next size down, of course they didn't have it in stock. So he had them shipped. Still happy he got me these great sandals, I tried them on and sadly it seems I am a half size! So he drove back to the store again and tried to return them, but the store said the stickers weren't right on the box(since it was sent from the warehouse or the company) and they wouldn't take them! So the box and the brand new not used at all sandals went into the garage where they sat until I found them again and asked. He was so disappointed and said I couldnt take them back, the store wouldn't take them! So I'm out the almost 200$ that Dad and my son bought me. So I called the company, after all they have a great rep and normally when someone says this brands name people say good things. But my story didn't matter, the phone rep even said if it had been in the return window they wouldnt have done it either because they didn't sell them! So basically even if it had been the next day, these sandals were never going back. What kind of customer service won't even try and help a customer with a brand new item? Now I know I'm out of the window, in fact 7 months out, but she made a point of saying even if it had been yesterday they wouldn't have helped me! That's a terrible company in my book and I am happy to take my business where someone might care if I come back. As for my 12 year old and my husband, all they know is this really expensive pair of sandals turned out to be a bad present and a waste. Hopefully my 12 year old never forgets the customer service I received, I'm guessing he won't, and he being a young person will share the worst present experience his whole life. I hope it leads to many customers lost in the future. To me, it's a nice looking box of sandals that is useless and a reminder of a big waste and another Xmas present that didn't work.

Said it was dispatched days ago; I can still see it hasn't been. Sitting there for over a week.

They don't respond to emails. Now I'm going to go through my credit card to try and get a refund. Worst experience of customer service I've ever had.

Atrocious customer service. Like other reviewers, I’ve been waiting 11 days for delivery and been fobbed off by customer service rep saying it’s Evri’s fault and I need to wait another 3 days whilst they find out what’s going on and then they’ll update me on what’s going to happen next week - even had the nerve to say “if you haven’t heard back from us by week next week please call us again”.

Awful. No customer care at all. Ordered a pair of shoes, then told I would he away when they were arriving. Tried to cancel, less fhan 24 hours after ordering. Ignored. I now can't be here in the window to return either. Working away last minute. NEVER AGAIN. order number is 2202352916 I want my £90 back. Buy supermarket sandals instead. So shocked that this level of service from a company such as Birkinstock.

I oredered a pair of sandals , never had a confirmation email, so when they were too small, trying to return them was a nightmare. Many unanswered emails and quite a few phone calls to get the order number. Finally had the info I needed, now still waiting for a refund. Still no email to confirm they received them.

First the ordered shoes did not arrive. When contacting Birkenstock, they said there is nothing they could do, as they had handed the ordered shoes over to Evri. Then they did investigate, but never came back with the outcome until I contacted them again with Evri saying they had lost the shoes. Birkenstock then issued a refund.

Ordered shoes, one week later, order was cancelled by Birkenstock for no reason, and weeks later, still no refund. Very disappointing because I love my Birkenstock shoes, but I will never buy them directly from the company again.

Easy to purchase, impossible to refund.

I ordered a pair of sandals, my bad that there was a typo in the address so they got sent back. That’s fine.

However, it’s been like 10 days since they returned to Birkenstock, I haven’t received an email that the order had a typo, didn’t receive an email saying they received my return and basically 0 comms. I had to figure all of this out myself using the tracking link.

Still no response and I purchased this 19 days ago.

Literally horrible experience and it’s mad that such a big company can’t handle orders any quicker.

An absolute shambles of an outfit! Ordered a gift voucher over 10 days ago big mistake. Numerous calls and emails still unable to obtain it or a refund. Every time you ring it’s just a total fob off “so sorry 48 hours we will get it sorted for you “

WARNING: Birkenstock use EVRI as their chosen courier. If you have experience of EVRI you won't be surprised to know that my order hasn't arrived. Birkenstock are, it seems, choosing to believe the EVRI narrative rather than mine. I continue to ask both E and B for for the photographic evidence ( mysteriously missing in this instance) and the coordinates for the delivery. Silence is the stern reply. They hope I'll lose the will and back down. I won't. I will fight on. They have £140 of mine. I want my order or a refund. The customer service in both of the organisations is poor.

Received an email from Birkenstock informing me that Evri are unable to deliver my order (they didn't even attempt). The email says it will be returned to Birkenstock. I contacted Birkenstock and they said I need to contact Evri which is total rubbish. Under the Consumer Rights Act 2015 the parcel remains Birkenstocks responsibility until the delivery is made. Awful company.

Poor service
When ordering, i got told 2-4 days, 3 days after i got an email that they wasn't able to handle my order yet.
I called customer service to ask to cancel my order, as it wasn't even packed or shipped yet. Got told it wasn't possible and i had to wait until i received the shoes and then send them back. i needed the shoes for a gift, and had to order from a different site to get them in time.

Oh my goodness, what an earth has happened to Birkenstock? I’m really quite shocked at all these negative reviews as they do seem to reflect my own experience. I normally order Birkenstocks when they are on sale from other suppliers for instance Office. I have about seven pairs in different colours and never wear anything else. I recently decided to purchase a very fancy pair of silver with big buckles from Birkenstock at full price as my last silver pair had finally hit the dust. When I receive them, they were Large notable scratches on sandals as well as at least half a dozen scuffs and scratches. I was so disappointed and couldn’t believe that such a dud pair had passed quality control. I wrote to Customer Service attaching detailed photographs of the scratches explaining how disappointed I was and went through the process and waste of my time of taking the package to the post office to be sent back. The Customer Service email I received after three days asked me to send photos and give my order number and do a whole load of other things. A set email this infuriated me even more as they hadn’t even bothered to look at my order number, which was on my original email or look at the photos that were on my original email. I have been buying Birkenstocks for years. There are now many generic cheaper options out there Birkenstock definitely don’t deserve their loyal customers anymore. What a shame.

Absolutely disgraceful customer service. Sandals arrived with dried lumps of glue and I was told they do not fall under warranty to replace or repair, and to sand them down! Absolutely disgusting.
I do not recommend purchasing from them at all.

Good to feel part of a community of like minded people.
I haven’t read any-just going by the ratings-here is my review:
Incompetence, rude, no/little customer service training, no empathy, little understanding, no flexability, no apologies. In short the opposite of anything you might expect from customer services. Be warned!
I’m presuming all of these one stars are not new..? Which confirms my review-they ate not learning/improving.
I would have given no stars of course it that were possible.
My experience covers most of July.

Ordered two weeks before a birthday. Two emails stated there was a delay within the first week. Then I started asking for updates. I received an email that it's unlikely I'll receive the Birkenstocks. To add a little more to the experience, I have to wait 8 days for a refund. I should have looked on here to see how bad they are. It's shocking how bad they are.

The sole comes apart after a few weeks, no idea how they are still in business. Waste of (a lot of) money.