Dana Ryan

My second order online, done and delivered next day. Great service and customer service. Finally something which work properly. Great, thank you

I am writing to express my deep disappointment with the response—or lack thereof—from ESB following the severe storm in January, which left our household and many others without power for an extended period.
Despite contacting Electric Ireland, we were advised to reach out directly to ESB. This resulted in being passed between service providers with no resolution or meaningful communication, which was both frustrating and disheartening. While we pay our electricity bills to Electric Ireland, it seemed that neither party was willing to take ownership or provide support during a time of real need.
I would like to acknowledge and thank the engineers who eventually resolved the issue. However, the length of time it took and the perceived lack of urgency from some of the personnel on site were concerning. On several occasions, we observed crew members standing idly, appearing to be on their phones, smoking, or having coffee—understandably these may have been breaks, but given the seriousness of the situation, it left a poor impression.
Overall, the experience fell far short of what we would expect in terms of customer care and emergency response. I sincerely hope ESB reviews its procedures to ensure better communication, accountability, and efficiency in the future. I'm still waiting.

Let down on few occasions; once we didn’t have a room and got 20£ refund. Other time cancelled room and let down. To try to get answers or speak to supervisor impossible. Needs to work on customer service big time. Not using it anymore.

Stay away. I’ve been stupid to buy absolute rubbish product, didn’t delivered what’s been advertised. As per refund I suppose to sent it back to China costing over 25€ with very little reassurance I get my money back. Customer service slow and no much helpful. Stay away!