Terrible Delivery Partner
I enjoy Björn Borg’s products, but the delivery experience for my recent order was an absolute nightmare.
We booked a home delivery window, and my wife waited at home all evening to receive it. The courier never rang the doorbell, did two split-second "ghost calls" so they could mark the attempt as failed, and drove off. To make matters worse, the courier's customer support hung up on me when I called to figure out what happened.
A brand as well-known as Björn Borg needs to hold its logistics partners to a much higher standard. When your courier fakes delivery attempts and mistreats your customers, it reflects directly on your brand. I hope Björn Borg takes action on this and ensures customers aren't left stranded by poor shipping choices.
Reply from Björn Borg