helin

Hi Helin,

Thank you for your continued feedback. We're sorry for the frustration this situation has caused, and we understand your concerns regarding the lead and the credit return decision.

We'd like to reassure you that we have a number of checks in place to help maintain the quality and validity of requests on Bark. Customers are required to answer questions about their requirements before submitting a request, and we use phone number verification and automated checks to help validate contact details. Suspicious phone numbers or email addresses may be flagged for manual review, and requests containing spam or inappropriate content are rejected. Our team also carries out manual reviews where necessary.

We understand that you remain unhappy with the outcome of your credit return request. We would like to ensure your concerns are reviewed by the appropriate team. Please email team@bark.com with the subject line "FAO Management", including your account details, the relevant lead information, and any supporting evidence. Our management team will review your concerns, including the credit return decision, and assist you further.

We appreciate you bringing this matter to our attention and giving us the opportunity to look into your concerns.

The Bark Team

Good Afternoon,

I am very sorry to hear about the issues with your delivery.

Our carriers are authorised to leave parcels only if there is a safe place to do so. I hope that you have been able to locate the package but if not please reach out to the team at customer.service@dunelm.com with your case reference 08184263 and we will be more than happy to put this right.

Sam

Hi Helin,

We are thrilled to hear that you have had such a positive experience with IONOS. It's great to know that our services have met your needs and exceeded your expectations, especially when it comes to supporting small businesses. Our goal is to provide the best possible tools and resources to help our customers succeed, and it's wonderful to see that we've been able to deliver on that promise for you.

We're particularly proud of our customer support team, and it's fantastic to hear that you've had a great experience with our call center. We strive to provide fast, friendly, and knowledgeable assistance to all of our customers, and it's clear that we've been able to make a positive impact on your experience with us.

Thank you for taking the time to share your thoughts and for recommending IONOS to others. We appreciate your loyalty and look forward to continuing to support you and your business in the future.

Thanks,
Marsha, IONOS

Dear Helin;

First of all, thank you very much for sharing your ideas and evaluations with us. Your complaint regarding your cargo being left at the entrance of your building and not being delivered to the flat, which you reported on 11.04.2025, has been shared with DHL and the result has been communicated to you in detail by our customer service via e-mail. As stated in the e-mail, the cargo company you previously suggested has been changed to a new one due to serious transportation problems. However, perfection is not always achieved by not having problems in ongoing work, but by having a competent person who can solve problems and resolving problems in a timely manner. We would like you to know that in every complaint we receive, we evaluate the quality of the service you should receive and the satisfaction of our customers, regardless of the size of the cargo content. Our priority is the happiness of our family members.

Warm Regards

Thank you for sharing your experience with us, and we're truly sorry to hear about the challenges you've faced.

Unfortunately, we don't have visibility of your account details here.

If you need help, contact help@primeopinion.com for further assistance.

Hi Helin

If cashback has not tracked with retailer affiliate networks we would need to go through the missing cashback claims process which has an average timeframe of 12 weeks after any validation periods have passed. We do also mention on our site that as we are dependent on being confirmed as eligible for cashback before receiving any funds we are unable to guarantee offers.

As we can only estimate timeframes we would advise that this can vary depending on the speed of the review and dispute through the process.

We do advise to help with cashback tracking in future to try our tips page here https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback/ as we do see this helping members

Best wishes
Phil

Dear Helin,

Thank you for taking the time to leave a review.

I'm terribly sorry to hear this shipment hasn't been received, despite the delivery scan being applied and even more so for the inconvenience which has occurred.

Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.

If you can email the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further.

Kind regards,

Amrick

Hello Helin

Thank you for writing us a review

I am sorry to hear you have had issues and we have responded via email as requested.

Thank you for your feedback .

Have a great day

Chris AO

Hello Helin

Thank you for writing us a review. We have tried calling on a couple of occasions, but sadly haven't been able to reach you.

I am sorry to hear your cashback hasn't gone in yet, after looking at the terms of Top cash back we have found the following:

" Cashback should appear on your Earnings page within 7 days of your purchase, but it usually isn't ready to withdraw straight away. We need to wait until the retailer's returns period is over before they confirm your cashback, and then once the retailer has paid us the commission for your purchase, we'll make your cashback 'payable' and ready to withdraw and spend."

If you could please kindly call us back on 0344 324 9222, we'll be happy to discuss this further. We are open Monday - Friday 8am - 7pm, Saturday and Sunday 8am - 5pm.

Thanks for letting us know and we hope to hear from you soon.

Thank you

Tom - AO

Thank you for your review, we have requested your details to look into this further.

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Gloria from our support team was able to assist you effectively and go the extra mile to resolve your issue. We’ll be sure to recognize her exceptional service. If you ever need further assistance, please don't hesitate to reach out to us at help@primeopinion.com. We’re always here to help!

We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention. Being locked out of your account after trying to close it sounds incredibly frustrating, and that’s not the kind of experience we want for any of our users.

Please rest assured, we’re here to help. Could you kindly email us at members@ohmydosh.co.uk with the email address associated with your account? Our team will look into this and work with you to resolve the issue as quickly as possible.

Thank you for your patience, and we hope we can make this right for you.

Many thanks,
The OhMyDosh Team