They hype 5g network
They hype 5g network, but the network is crowded with not enough towers for the sheer volume of customers, so service is slow. My local tower goes down all the time.
Customer service is tough. You call their warranty company Assurant which does everything possible to make it as difficult as possible to submit a claim. They tell me I have to look up exact date I bought my phone, so I go to the store and am told " no they don't need that, they are just being difficult." Then I had the store submit the claim to fix two things and they left one thing out so when I got to my repair appt it could not be addressed. Forget about the 800 number you are talking to the Philippines reading off a script
And if you inquire about a promotion and you talk to two different reps in store and a phone rep it will be described 3 different ways and then when you sign up what was told to you in 3 different ways, will be nothing like how it works and the payment is higher than what was quoted 100% of the time. They then will tell you the payment is off because they don't know how to calculate the tax? Really? You are a multibillion-dollar worldwide company, and you don't have software that will do that?
4 June 2026
Unprompted review