Package hasn't arrived since months, being told to wait
Ordered 4 chairs, received only 2 of it. It's been already 1 month and there is NO WAY TO CONTACT the customer support to ask where is the rest of it.
If you're reading this sklum, please tell me where are the rest of my chairs. Order reference: LBBEVGMIW
edit: 14.01.2025 - 2 weeks later, no replies. They're not reachable by Whatsapp or Online Chat, only a bot replies your messages and that doesn't help. I've lost my faith.
edit: 10.02.2025 - One month later, Sklum tells me that they will contact with logistics and I have to just "wait" until that resolves. Of course I can wait, they're only furniture company anyway, right?!
Reply from Sklum
Thank you for reaching out and sharing your experience. I apologize for the inconvenience caused by the incomplete delivery of your order. It is possible that the courier made a partial delivery, but they should complete it soon. We will look into your case to ensure you receive the remaining chairs as quickly as possible.
Our customer support team is available through various channels, including our website's contact section, phone, WhatsApp, and email. We are committed to assisting you and resolving any issues you may have.
Customer Service at Sklum.com