My overseas trip was cancelled
My overseas trip was cancelled on day of departure, I emailed the next day asking to pause the policy till I rebooked. Unable to. Had to cancel, still waiting for refund
Reply from Go Insurance
Hello Ian,
We are sorry to hear about the disruption to your travel plans.
We can see that you contacted our team after your scheduled departure date, and your request was reviewed with our underwriting team based on the information provided. Following this review, your policy was cancelled and a refund was processed.
Refunds are handled via your payment provider and can take a few business days to appear, depending on your bank.
If you have not yet received the refund or would like us to check the status for you, please contact our New Zealand team at infonz@goinsurance.co.nz or on 0800 082 647 and we will be happy to assist.
– Go Insurance