Heidi

!UPDATE since response!
Total withhold of full deposit:
After this review was made, Clicksardegna refuses to pay our deposit back, claiming additional damages. These “damages” were never mentioned once before, and came 6 hours after this review was made. I have collected receipts of our entire conversation and published them on a website that i unfortunatly cannot link to here, but you can search clicksardegna rental villas netlify on google and in a couple of days, when google have had time to index it, you will be able to see all receipts.
I can only strongly advise that you do not book your holiday rental through this company.

We rarely book holiday accommodation through private rental agencies, but after our experience with ClickSardegna (contact person Mercedes) in Costa Paradiso, we cannot warn future travelers strongly enough. What should have been a relaxing holiday was instead ruined by repeated problems that the agency did not take seriously until it was too late.
Air conditioning failed during a heatwave — we did not sleep for 3 nights. We reported the fault early on, but the agency responded extremely slowly while outside temperatures were extreme. As a result, we lay awake for three consecutive nights with no cooling at all, in the middle of a heatwave. This is not a minor convenience issue; it is a basic failure of the property’s habitability that a serious agency should have fixed as an emergency, not dragged out for days.
Constant ants in the kitchen throughout the entire stay. We cleaned, tidied, and followed every reasonable precaution, but the ants never disappeared. This points to an underlying maintenance problem in the property that the agency either knew about and ignored, or never properly checked before renting it out.
The property did not match the pictures used to market it. Among other things, the sun loungers by the pool were hard plastic chairs, while the listing photos showed cushioned loungers. Combined with the other issues, this left a clear impression that the property was oversold compared to reality.
Pool area video surveillance we were never told about. We only discovered upon departure that there were cameras monitoring the pool area. This was not mentioned in the booking confirmation, the house rules, or any other communication from the agency. Keeping guests in the dark about surveillance is not an oversight, it is a lack of transparency toward the people living in and using the property.
A checkout dispute designed to justify keeping our cash deposit. Our contract clearly stated a checkout time of 10:00. Nobody showed up at 10:00 to do the checkout inspection and return our cash deposit, even though we had a flight to catch and could not wait indefinitely. When we finally reached the agency at 10:10, we were explicitly told the deposit would be refunded. It never was. Only afterward did the agency claim the agreed checkout time had actually been 10:30, a version of events that directly contradicts the contract and that conveniently surfaced only once withholding our money became an issue. Since then, we have had to fight to get our own deposit back. When we refused to pay a credit card transfer fee the agency tried to charge us for returning money that was rightfully ours, they suddenly claimed we had left trash inside the property. This is false: all our trash was disposed of in the outdoor bins, exactly as instructed in the house rules. This sequence of shifting excuses, first a disputed checkout time, then a transfer fee, then a fabricated cleanliness complaint, looks less like a series of misunderstandings and more like a deliberate pattern to avoid returning money owed to guests.
Our overall conclusion: Based on this experience, we are left with the impression of an agency that prioritizes revenue over guests’ basic comfort, safety, and honesty. Three sleepless nights during a heatwave, a persistent pest problem, a property that did not match its listing, hidden pool surveillance, and a deposit dispute built on contradicting stories and a false accusation, together this is far more than “unfortunate circumstances.” It is a pattern. We cannot recommend ClickSardegna and strongly encourage future guests to think twice before booking through this agency.

Jeg skiftede til fastspeed internet pga alle de gode anmeldelser men kan, her et par måneder inde, konstatere at dette var en stor fejl. Vi har svært ved at se en film herhjemme uden konstant lag, og jeg har haft svært ved at arbejde hjemme via Teams, da internettet konstant har udfald. Ved kontakt til kundeservice er jeg blevet givet standard svar uden nogen reel vilje til at afhjælpe problemet. Jeg har nu valgt at opsige mit abonnement (hvilket jeg endnu ikke har modtaget svar på, men det er også kun tre dage siden).

Edit efter fastspeed svar:
Jeg har svaret retur på deres mail. I forsøgte først at hjælpe, da jeg lavede min anmeldelse herinde. I er ikke lykkedes med at afhjælpe problemet, så mit abonnement hos jer stopper. At i skriver at jeg ikke svarer, forstærker kun min tro på, at dette var den korrekte beslutning

EDIT:
Efter jeg lavede denne anmeldelse, var der lige pludselig hul igennem til kommunikationen, og det ser nu ud til, at mit regnskab kommer i mål til tiden. De hjælper mig oveni købet med nogle huller i bogføringen. Jeg har derfor ændret den ene stjerne til fire.

OPRINDELIGE ANMELDELSE
Jeg står her et par timer før deadline, og aner ikke om mit regnskab kommer i mål.
Kommunikationen har efter betalingen fra mig for et par måneder siden, været ekstremt mangelfuld og præget af at jeg skal rykke for svar hele tiden. Jeg bliver mødt med sms’ er om at de vender tilbage - det sker bare ikke. Jeg brugte også marketizer til mit regnskab sidste år og oplevede slet ikke det samme.
Det er en ubehagelig fornemmelse ikke at vide om mit regnskab bliver indleveret til tiden og om det bliver indleveret med fejl.
Løb langt uden om marketizer hvis du værdsætter kommunikation og ordentlighed hos din revisor.

Jeg har godt nok sjældent oplevet SÅ ringe service. Efter adskillige gange at have forsøgt at søge om en erhvervskonto, via appen, blev Lunar ved med at bede om de samme oplysninger deri. Jeg skriver derfor til dem, at de må udspecificere hvilke oplysninger de mener, at de mangler og sender dem derud over mit tlf nr, så det kan kontakte mig. En rep kontakter mig på mail og begynder og stille mig underlige spm om mit andet firma - et ApS som jeg har med en partner i en helt anden branche og har erhvervskonto til i min partners bank (og derfor ikke har brug for Lunar til). Jeg forsøger at forklare over alt for mange mails, at jeg ansøger om en erhvervskonto til min enkeltmandsvirksomhed. Efter al den tid og besvær, får jeg besked på at der er lavet en helhedsvurdering og jeg har fået afslag? Da jeg beder om grunden til dette, får jeg at vide, at det kan de ikke sige når det er en helhedsvurdering?! Sikke et amatør firma. Jeg valgte Lunar fordi det skulle være nemt - det var det på ingen måde og det er lang tid siden jeg har fået SÅ ringe service af et firma.

Suveræn oplevelse. Fra jeg havde bestilt mine varer på nettet til at jeg fik dem gik der ikke mere end 8 timer. Jeg er fan!

Super smooth oplevelse. Rigtig god kundeservice (via chat)