clicksardegna.it Reviews 

!UPDATE since response!
Total withhold of full deposit:
After this review was made, Clicksardegna refuses to pay our deposit back, claiming additional damages. These “damages” were never mentioned once before, and came 6 hours after this review was made. I have collected receipts of our entire conversation and published them on a website that i unfortunatly cannot link to here, but you can search clicksardegna rental villas netlify on google and in a couple of days, when google have had time to index it, you will be able to see all receipts.
I can only strongly advise that you do not book your holiday rental through this company.

We rarely book holiday accommodation through private rental agencies, but after our experience with ClickSardegna (contact person Mercedes) in Costa Paradiso, we cannot warn future travelers strongly enough. What should have been a relaxing holiday was instead ruined by repeated problems that the agency did not take seriously until it was too late.
Air conditioning failed during a heatwave — we did not sleep for 3 nights. We reported the fault early on, but the agency responded extremely slowly while outside temperatures were extreme. As a result, we lay awake for three consecutive nights with no cooling at all, in the middle of a heatwave. This is not a minor convenience issue; it is a basic failure of the property’s habitability that a serious agency should have fixed as an emergency, not dragged out for days.
Constant ants in the kitchen throughout the entire stay. We cleaned, tidied, and followed every reasonable precaution, but the ants never disappeared. This points to an underlying maintenance problem in the property that the agency either knew about and ignored, or never properly checked before renting it out.
The property did not match the pictures used to market it. Among other things, the sun loungers by the pool were hard plastic chairs, while the listing photos showed cushioned loungers. Combined with the other issues, this left a clear impression that the property was oversold compared to reality.
Pool area video surveillance we were never told about. We only discovered upon departure that there were cameras monitoring the pool area. This was not mentioned in the booking confirmation, the house rules, or any other communication from the agency. Keeping guests in the dark about surveillance is not an oversight, it is a lack of transparency toward the people living in and using the property.
A checkout dispute designed to justify keeping our cash deposit. Our contract clearly stated a checkout time of 10:00. Nobody showed up at 10:00 to do the checkout inspection and return our cash deposit, even though we had a flight to catch and could not wait indefinitely. When we finally reached the agency at 10:10, we were explicitly told the deposit would be refunded. It never was. Only afterward did the agency claim the agreed checkout time had actually been 10:30, a version of events that directly contradicts the contract and that conveniently surfaced only once withholding our money became an issue. Since then, we have had to fight to get our own deposit back. When we refused to pay a credit card transfer fee the agency tried to charge us for returning money that was rightfully ours, they suddenly claimed we had left trash inside the property. This is false: all our trash was disposed of in the outdoor bins, exactly as instructed in the house rules. This sequence of shifting excuses, first a disputed checkout time, then a transfer fee, then a fabricated cleanliness complaint, looks less like a series of misunderstandings and more like a deliberate pattern to avoid returning money owed to guests.
Our overall conclusion: Based on this experience, we are left with the impression of an agency that prioritizes revenue over guests’ basic comfort, safety, and honesty. Three sleepless nights during a heatwave, a persistent pest problem, a property that did not match its listing, hidden pool surveillance, and a deposit dispute built on contradicting stories and a false accusation, together this is far more than “unfortunate circumstances.” It is a pattern. We cannot recommend ClickSardegna and strongly encourage future guests to think twice before booking through this agency.

Contrary to the host's claim Airbnb has reviewed the case and we got 30% of the price refunded.

We rented a house (Cottage Asaje) near Alghero on Airbnb only to discover that it was owned by this enterprise called Clicksardegna - you are not renting someone's private house.

While the house and its surroundings are undeniably lovely, the sheer volume of severe issues, broken amenities, and privacy violations made our stay incredibly stressful. At a price point of aprx 4,000 Euros, the experience fell completely short of what was advertised.

Route description was wrong even after requesting a more precise one. It took us a long time to find the house and we had to wait for a man to come and show us.

Upon arrival we were asked to pay a fee in cash. We refused and they reluctantly let us pay with a credit card. There weren't any fees that we weren't prepared for but I do find it weird that there are so many extra charges to Clicksardegna on top of the Airbnb listing price. And they should NOT be asking to get paid in cash!

No dishwasher: The property was explicitly listed as having a dishwasher, but there was none.

They announce that you will 'Wake up to the sound of waves’. This is wrong. The sea is a kilometer away and there is no sound of waves - however there is the sound of dogs barking all day long.

Missing bedroom photos: Before arrival, I inquired about the third bedroom because I couldn't see any pictures of it on the listing. The response was, "there's pictures of all the bedrooms." This was factually incorrect. When I politely asked again to clarify, I was met with radio silence.

No water: Due to water pump failure, we had no water for the first two days of our stay.

Leaking AC & no cooling: The air conditioning units were not just leaking, but actively pouring water down the walls and into electric outlets. As a result, we spent a full night and day entirely without air conditioning. And most days they were in and out of functioning. Slippery floors, our laptops got wet.
Older, pre-existing water damage was visible around the house, indicating that these leaks are a known, unresolved issue. They maintenance crew asked ME where the mop was!

Constant power outages: The electricity went out multiple times every single day. It was not possible to use more than one utility at the time (for example you can't use the oven while the A/C is on).

Defective stove: One of the burners on the gas stove never fully worked.
The kitchen cabinets smelled musty.

We had to ask the maintenance team to come every day which disturbed what should have been a relaxing holiday.

No practical manual: There was no house book with instructions on how to use the appliances. For example the gas stove relied on a tank hidden in a cupboard, which had been left turned off. There were no instructions for the water heater which we had to figure out ourselves. The directions to the house were wrong.
There was a manual uploaded to Airbnb but it only consisted of rules about not leaving trash behind and treating the house nicely etc. Ironically the final instruction was to make sure to leave all plates and cutlery in the non existing dishwasher and run it.

They take communication to Whatsapp instead of on Airbnb. We didn't think much of it at the time but when I think about it now it seems dishonest. Airbnb renters: Beware of this in case you have to show proof of communication. Airbnb may not find it legitimate if the thread is not on their own platform.

Before I even took up my complaints with the host THEY wrote a review of ME on Airbnb something along the lines of 'Very bad experience that I wouldn't wish for anyone'. They have not been willing to elaborate on what I did to deserve this. Overall the communication is rude and consists largely of radio silence.
Airbnb confirmation code HMJRFDE532 just in case the owner says they don't recognize my profile.

I would like to stress that this complaint concerns the owners. Their rep was very nice and helpful.

The listing includes pictures that are from a different property. The entire place is completely infested with ants inside and out. They tried to charge us for damage that we were not responsible for and have never provided an invoice showing the cost for the supposed repair. This company is unethical.

This company makes it money by surprising clients with extra charges - you have to pay for electricity and bedding. This is after confirmation and they have taken payment. It's daylight robbery.

Villa Horizon is a great house with a fantastic terrace with seaview, and close to small beaches and a dock for swimming in the sea. The house is well equipped and matches our needs as two families travelling together, and we can recommend it to other similar groups. Thanks to our contactperson, Jesus, for quick respond on practicalities and any question, that made our stay even better.

I had the pleasure of working with ClickSardegna, and the experience was truly excellent. Professionalism, punctuality, and attention to detail were evident from day one. Communication was always clear and prompt, and every request was handled with great competence and kindness.

I highly recommend ClickSardegna to anyone looking for a reliable team who is genuinely passionate about their work.

We stayed in Antonio and Silvana's amazing villa for two weeks. The entire property was beautiful, with a gorgeous view over the Mediterranean sea. The terrace and the pool were particularly pleasant places to relax and were some of our favourite features of the house.

The property itself aside, one thing that stood out to us was the outstanding kindness of the host. They welcomed us warmly and were always helpful and responsive. Thank you so much to you for going out of your way to make us feel at home. We feel lucky to have had the opportunity to stay in this peaceful villa.

Mercedes was an excellent host, and her apartment at Via Fratelli Kennedy, 54B was perfectly suited for our family of five. The location is ideal, within walking distance of Alghero’s old town. Mercedes was consistently responsive to our questions, providing prompt solutions and thoughtful recommendations on dining and sightseeing. We highly recommend this accommodation—Mercedes is a truly outstanding host.

Great communication from Claudia. We were welcomed at the property despite the late hour. The fridge was stocked with breakfast for the first morning. Claudia gave lots of good advice about the local area and was available to promptly answer any queries during our stay. The property was fabulous as per the website. We had a great holiday and would definitely book with Claudia again.

On our way home from 2 weeks staying at Villa Lucilla near Alghero. A stunning villa in a perfect location, but very poorly managed by ClickSardegna despite the best efforts of the very welcoming and helpful host (Claudia).
The Villa sadly does not have an adequate electricity supply, therefore only one electrical appliance (as in only the kettle, or only the dishwasher, or only the oven, not together) can be used at a time in the evenings. The power supply tripped constantly as a result.
The agency provided no apology or compensation despite having prior knowledge of the situation.
The host did her very best to support us but it was an impossible situation that had a very negative impact on our holiday. This lovely villa is not suitable for rental as it is.
Overall we found the owner of ClickSardegna unhelpful and unprofessional. We would
not recommend this travel agency.

Thank you Mercedes! The best holiday I have ever had!

Superb sea views, Central location to walk to old town and lido seafront in Alghero. Host was very quick to respond to anything we needed and questions we had. We have now booked a number of times with ClickSardinia and have always had very positive experience, start to finish.

When greed & unfairness takes the edge off a lovely place
I initially booked the villa for 4 people and a short time later wanted to add another person. I checked online what the extra cost would have been initially if I had booked for 5 people & it was a total of 30 euros. I was shocked when I was told that I would have to pay an extra 240 euros (an increase of 210 euros). I challenged why and was told extra services and accommodations provided – this reason did not make sense as the only additional cost would have been laundering 2 towels. If that was the real reason, then wouldn’t it apply no matter when you book? Greed was the real reason. They had me over a barrel & they knew it. Interestingly, they would not deduct anything for the guests that didn’t stay for the whole duration – surely it works both ways? I will not be booking any accommodation with this company again. Ironically, it states that the villa is a place to find inner peace, this took a while because of the way that I was treated.
Here are the pros and cons of our stay in ‘Maison du Bonheur’ near Alghero.
Pros
Very spacious downstairs
Beautiful pool area
Lots of cleaning products provided and a good range of crockery, pans & cutlery
BBQ with coal and firelighters & tools provided
Patrizia was very helpful with all of the maintenance issues that we had. She sorted things out very quickly and it was a pleasure dealing with her.

Cons
The 2 upstairs bedrooms have very low ceilings so you are constantly bent over which is uncomfortable
The mattress in the second bedroom was not firm enough & so you roll together
Cleanliness – there was unclean cutlery, crumbs & a broken glass in a cupboard and dead bugs on one of the upstairs bedroom floors
Only one stand up shower which is not enough for 6 people
We had lots of maintenance issues – a metal part of a bedroom door fell down, mattress upstairs was very creaky, patio doors wouldn’t lock, electricity went off due to leak in the fridge, hot water was lukewarm (most of these were fixed during our stay)
The lighting is poor in the upstairs bedrooms
The spiral staircase doesn’t feel very secure
The towels are old and need replacing
Don’t use the car hire company they recommend, they are very expensive
It states in the description that ‘caretaker at the villa’. The caretaker lives in the basement of the villa – I think it’s important that is clear, as we found it a bit strange at first.
I wouldn’t recommend this company to anyone. The owner has totally lied in this review. We took out all of the garbage and left the villa in very good condition. I even swept the floors before we left.

When I sent an email confirming that I would share my experience with others to help them, the owner accused me of blackmail. I confirmed that it was not my intention at all and everything I have said is factual.

The owner reveals herself in this response. I emailed weeks before to say an extra guest was coming - it's all there in black and white. Shame on you for actually lying wow! Here is a copy of the email below that Mercedes sent on 9th September - we arrived on the 16th. If I was sneaking someone in, how did she know on the 9th September? She is stating that I didn't want to pay, but that is not true. I did not want to pay 7 x more than the original cost if I'd booked an extra person at the beginning. When things don't make sense, there is a negative value driving the behaviour.

Logo ClickSardegnaGood evening Pauline,
Thanks a lot for your message.

The extra guest will be welcome and extra cost is 30€ per day.
Please, pay Patrizia on arrival for the extra guest.

Will wait for you on the 16th of September at 21h30pm. Are you arriving in Alghero Airport?

Mercedes
 
Logo ClickSardegna
Dr. Maria Mercedes Lopez
Owner and founder
CEO | ClickSardegna

@clicksardegna.it - is exactly your logo and your contact details which are given here. strange that you don't remember us Mrs. M. L. That’s the right adress….
I have now decided to describe my problem here after asking for a statement and unfortunately not receiving one. We had a mold or mildew problem in the house in Costa Paradiso. We did not notice this problem when we checked in because the windows were tilted and it was well ventilated. It was only when we closed the windows because of the weather that the smell became extreme and unbearable. This can be worrying.

The situation was not ideal for us, but health and safety is paramount, especially for a professional rental company. We were upset because we were exposed to a musty, rotten smell. We reported this problem as soon as we noticed it. Yes, the problem might not have been solved in our short time. All the other minor problems that I will not mention here were manageable or even solved ad hoc, but overall no one should have to put themselves through something like this on vacation. You personally wouldn't want that either.

We would have at least liked an apology for our situation, or if you had offered to send someone to check immediately then we would have felt taken seriously. Or I would have expected a business owner like you to offer us a discount on the overnight stay. You only offered us villas that were way over the price when we asked. Now I haven't received my €500 deposit back. You told me the reason was that the house was cleaned especially for us and the pool was filled. You suddenly deducted €50 each for check-in and check-out. And then you accused me of not paying the full amount from the start because that was planned. Why should I do something like that to myself and my family? That's an insinuation! You agreed to my payment instructions. €500 when I booked and the rest on arrival. Why were I asked to pay €55 in tourist tax instead of €42, which I paid when I checked in?

As a customer, I have a right to receive holiday accommodation as it should be. If I am exposed to mold or mildew and it makes me and my child gag, then you can't tell me that I have to put up with that as a customer or that I won't get my money back.

I would have liked a statement, but you didn't do so. Unfortunately this public review. It‘s sad it had to come to this! I hope that at least my €500 can fix the problem in the house in Costa Paradiso.

ClickSardegna manages some of the most maginficent properties in Sardinia, the Mediterranean's most beautiful island. We had an amazing time in D. Maria's apartment in Alghero. The decoration, views, her hospitality were all top-notch. Highly recommend to entrust your holidays to ClickSardegna.

We had a wonderful time!! Thanks ClickSardegna! Villa Dolores is a beautiful Villa with a magnificent swimming pool and a wonderful garden, ideally suited for evenings with friends and for children. Actually the garden is a paradise for children. The house is well equipped und very clean. There is a baby bed and a high chair, a microwave and a washing machine - short everything what we need for us and our two children (3,5 years and 18 months). Pierpaolo and Dolores were very helpful and friendly. Mercedes, the agent, was always available during the rent. The beach nearby is beautiful and you can reach it in few minutes. We will definitely come back and stay there again!

We stayed at Villa Lu Barranch for 6 weeks in summer 2021. The area is very nice and really quiet. It's a 10000 square meter property with olive trees, fig trees, and some other fruits. The pool is very nice. There are two BBQ areas. My kids loved to care for a stray cat which was very nice. We also had a turtle visiting us to get some salad leaves.

The property is remote, a 10 minutes driving from Alghero where you can find everything you need. Acient town of Alghero is beautiful.

The villa is not a modern, stylish thing, but it has everything there what you need in very good shape. If you need something ask Mercedes from Click Sardegna or Antonio the owner and they help you immediately. You don't find this nice behavior very often.

So I can really recommend this place.

Mercedes was available to us night and day. Our knowledge of Italian was somewhat of a barrier, so it really helped to have her interact with third parties when we hit dead ends. She also has great connections, and steered us to the better places to go. We interacted with WhatsApp and she shared links and great advice for our trip

Great service!
I was looking for an apartment for a big group of people in Sardinia and by chance found this page. I picked up the phone and called Maria who was very friendly and commited to finding the right place for us. Her proposals were amazing and finally, after a successless searching on Air BnB and other platforms we found a lovely house in north of Sardinia. Would definitely recommend this to everyone looking for a nice house and friendly, competent service!

We had a wonderful holiday in sardegna. The organize from the holiday war very good and that house was great.
Next year we come back.