Neale Brewster

Delivery expensive delivered to my neighbour whilst I was in . Not impressed they don’t accept responsibility for this and don’t give credits - last order.

Great to speak to people that listen then provide simple easy to understand answers.
Called twice now just to clarify medical cover areas and pleased with responses given.

Gwen and the bespoke team were very helpful and efficient. Certainly one to consider in future .

The gvertzraminer reisling is brilliant very fresh and light

Just moved from BritishGas back to Octopus were service is exceptional. Hannah and Jamal been very helpful in making the switch but as usual British Gas slow with information.

FREEDOM!!!
After 8 months of British Gas poor customer service support resulting in even the Ombudsman getting involved I am now free.
Moving today back to a company that actually has people who talk to you …..
OCTOPUS ENERGY!!!!
So BRITISH GAS that’s another account Tony Richards has cost you with his poor support !!

Brilliant -people who talk to you with knowledge and respect.
After 8 months nightmare with British Gas customer service it has to be a change !!!
Octopus were my supplier years ago and the team at the Metro centre were very patient when going through everything with me .

Driver was in a rush dropping off a new Sky Q box so in error did not take out the viewing card in the old one.
THIS was not then checked and despite calling within 5 minutes of him leaving they refused to get him to come back with the card !!!
RESULTING in Sky having to issue a new viewing card and this taking now 3-5 days delivery so no TV .
Drivers should check the box as standard .

Great company . Very knowledgeable staff and always happy to give advice

Episode 32
Ombudsman now to get third complaint -ALL RELATED To ORIGINAL COMPLAINT!!!
8 MONTHS trying to get British Gas to sort out billing issues and I am fed up!!!
You get glimmers of hope when staff like ABO and RUSHNI do finally get on the phone and speak to you . BuT despite promising that they have everything sorted out this does not happen and again just like the useless TONY RICH you are left hanging with no response.
WHAT A SHOWER!!!!

Adele in TP team -don’t you read??? I am not on social media , have already called the general number -had online chats -even written to your customer services and spoken to over 40 BG so called solvers !!!!!
Episode 29 and by now BRITISH GAS would be on NEGATIVE TERRITORY!!!

Just need you to !
1 Set tarrif end date to what it should be -JAN 2026
2 Credit overcharge on overnight use !!
3 Sort out refund of £300

7 Months now and still just bits to sort out !!!

Episode 28 NOT YET THE END!!!!WHY ???

Well after a 40 minute call with ABO whilst on holiday in Seattle I thought we were on the way to resolution!! BUT NO -BRITISH GAS HAVE GONE QUIET AGAIN!!!!
So still waiting for the following to be done TRUSTPILOT TEAM if you can chase !!

1 Tarrif rate is now correct but should end on 9th January 2026 not October 2025 as currently stated!!
2 Still awaiting credit for overcharge when the metre was reading overnight as day rate -as highlighted in email of 5th June which shows no change in reading from the 39th May to the 5th June .
3 Internal SMart Metre is still showing wrong rates and I have sent 2 emails showing this . JOSH in specialist team has resolved this before PLEASE GIVE HIM A PUSH TO RESOLVE!!!
Once we get these bits resolved we can move forward and all have a wonderful life again .

TPTeam -remember -I am. It on social media , do not want a general phone number as I have called this today already and still awaiting promised call back from this morning . Don’t want online chat -BUT IF YOU CAN GET ABO TO CALL AGAIN she seems to be effective .
TONY RICHARDS -still waiting for you to send the apology letter thst you have drafted - BUT SORT OUT THE ACCOUNT FIRST!!!

Episode 29
After 7 months finally A PHONE CALL!!!’

BUT NOT FROM TONY RICH - no after all this time he still has not had the guts to call .

However , the lovely ABO called and after 50minutes it seems finally I have someone who was articulate and understood the still outstanding issues .A RESULT!’!
Still various bits to clear up but now at least on our way .
BUT BRITISH GAS ASK YOURSELF THIS!!’ WHY HAVE OVER 40 OF YOUR STAFF WASTED THEIR TiME PASSING ON MESSAGES TO CUSTOMER SERVICES -PRATHANESH AND TONY RICH TO GET NO RESPONSE!!!
HOW MUCH MORE TIME DO PEOPLE LIKE THIS NOT ONLY COST YOU , BUT COST YOUR CUSTOMERS? WHILST ALSO CAUSING MUCH STRESS AND ANXIETY!!!

Episode 28
After speaking we th over 40 plus BG staff over 7 months it finally looks like things are moving towards a conclusion.
BIG THANKS to MOBIT and SAMEERA -you have both been brilliant.
TONY RiCH- I would give up your day job as CUSTOMER SERVICE IS NOT AN AREA were you excel. In fact your a problem thst lets all your colleagues down .
Trustpilot team -quick responses but you need to read and act -I still am not on social media and will not call the general number -BUT YOUVE NEVER REALLY UNDERSTOOD THIS!!!!

7 MONTHS TO GETMY BILL RIGHT-IS NOT ACCEPTABLE!!! IN ANY CIRCUMSTANCE!!!

Episode 27 -7 MONTHS STILL ISSUES!!!
So I now contact the chat line to TRY to get some of my money refunded .
Only to be told by Mohbin that despite having over £800 on the account in credit they need to have a current reading to give me £500 -WHAT FoR!!! Especially when they have 3 bills showing this in credit amount !!
Also then I am told that they still need to sort the outstanding issue before they can do the refund -GREAT BUT I CANNOT GET ANYONE TO SORT THIS OUT !!!!!
So I am now told another complaint has been raised because of this and told that my issue has been escalated -AFTER 7 MONTHS THIS IS SO REASSURING!!!!
So again TRustpilot team -I have done all the things you have asked me to do over these 27 reviews and discussions with over 40 BG STAFF. BUT AS YET NOW AFTER 7 MONTHS YOU STILL HAVE NOT GOT ON THE PHONE TO TALK T0 ME !!!!! WHY ????

NEARLY 7 MONTHS TRYING AND STILL ONGOING!!!!
Matt in Trustpilot -do any of you not read ?
This is the 26th one star rating review I have written and told you thst
1 I AM NOT ON SOCIAL MEDIA
2 I HAVE ALREADY called your general number and spoken to people who either promise to sort out or say they will pass on details to TONY RICH who is supposedly dealing with my issues ???NOT!!!
3 I HAVE ALSO BEEN ON YOUR CHAT -with the same results as in 2 .
4 I HAVE ALSO sent emails again with information and requests to you for response either little of substance in return .
5 YOU HAVE NOW PASSED 3 OMBUDSMAN DEADLINES TO RESOLVE MY ISSUES.
6. AND NOW MY ACCOUNT IS IN A WORSE SITUATION THAN BEFORE!!!

So after dialogue with OVER 40 BG STAFF in one firm or another.
I THINK ITS ABOUT TIME THAT SOMEONE FINALLY CALLED ME!!!
You have my account details and my mobile number and email are on this -so just get someone who is dealing with my account to give me a call DIRECTLY to see how we can get this issue resolved .
I AM A GOOD PAYING CUSTOMER WHO EXPECTS TO GET BETTER CUSTOMER SERVICE.
NB- Please let ne know if you are unable to make calls out or send me a name of who to speak to with a phone number via email .

EPISODE 24-NEARLY 7 MONTHS AFTER REPORTING MY ISSUE AND ITS NOW WORSE THAN WHEN I STARTED!!!
Trustpilot team - you have referred me to the Ombudsmsn .Well the deadline is passed and still Tony R has not sorted out the account.
THE TARIFF IS STILL WRONG
I HAVE 2. BILLS THAT ARE NOT AT THE RIGHT TARIFF
THE ORIGINAL BILL IS WRONG!!!
It is NOT THE OMBUDSMAN who can sort this out he is waiting for you to meet the details he set for the 11th JUNE!!!
SO WHY ARE YOU NOT DOING THIS????

ALL I WANT IS A BILL THAT IS AT THE AGREED PRICE!!! and my TARIFF SET to the rate it should be,. WHY CAN NO ONE SORT THIS OUT????
No more apologies , no more regret me to the ombudsman or social media links that I am not on. Trustpilot team PLEASE get someone to get hold of a manager and dirt my account out !!!
I am 64 years old and have never been treated like this by any company .Not sleeping because of this DOOM LOOP I am stuck in with BRITISH GAS and No ONE WILL HELP!!!

Episode 23 THE FINAL STRAW
Well true to form we have now passed the Ombudsman’s final deadline for British Gas to sort out my account .
This was from December 2024 and initially for me to be given a bill and statement to bring my account up to date .
NOT MUCH FOR A CUSTOMER TO ASK!!!
She were are we ?
WE got A BILL-Its wrong ???
BUT WORSE than that while sorting this out TONY R has now put me on different tariffs !!!!
THE RESULT!!!!
Two new bills at the wrong prices and now the metre is charging overnight rates at the full day rate . WHAT A JOKE!!!!’
Promises made that this was in hand -LIES !!! NOTHING DONE AND NOT A MANAGER IN SIGHT!!!!

I CALL ON ALL OF YOU THAT HAVE BEEN TREATED LIKE THIS BY BRITISH GAS-PUT DAILY ONE STAR REVIEWS ON TRUSTPILOT TILL WE PULL DOWN THEIR RATINGS!!
By doing this it may finally get someone in authority to ask questions why and also the Trustpilot team to get action from the parts of the business that are letting them down !!!

Episode 23
It gets better . We now have an issue that because TONY R has changed the Tariff on my account - without any authorisation. Their chat tells me WE CANT CHANGE IT BACK!!!!???
PLUS to top it all they have raised another bill at the new rates!!! ADDITIONALLY- the metre now is not taking overnight readings and the account is in a real MESS!!!!!
TONY R -you now have until the 11th JUNE to get this sorted out with the OMBUDSMAN!!!
I am on holiday from Saturday till the 24th so the Trustpilot team now have the opportunity to get someone in authority to get hold of TONY R and his manager and get this moving .
If you think it’s only Trustpilot reports I can do then I am so annoyed about this I will get in my car a personally make a visit to head office and ask to see your MD -Kathrine O’Kelly who’s name is in the public domain so you don’t need to object to my using .Which I have done previously !!! I am not sleeping due to this issue and stressed to hell with this new development-WERE ARE TONY R/s MANAGERS!!!
THE LACK OF EMPATHY AND UNDERSTANDING SHOW BY BRITISH GAS CUSTOMER SERVICE IS APPALLING!!!
Trust pilot team please don’t respond with the usual apology and social media links -that I am not on to respond to -or the general phone number for me to call people like SIZO that take up an hour of my time and can’t resolve anything !!! If you want to do something -then show all the senior management team the reviews I am sending that reflect badly on you .
I will continue every day -even if it takes ALL year doing reviews to get your rating down .UNLESS I GET MY LIFE BACK AND MY ACCOUNT up to date !!! IS THAT TOO MUCH TO ASK!!!!

Episode 22
After 6 months of messing about with this company . Going through all the complaints procedures and awaiting reaction to the Ombudsman’s decisions.
STILL UNRESOLVED!!! AND NOW ISSUES WITH TARIFF RATES caused by the fantastic TONY R who has made things now worse.
Why do they call these people SOLVERS when they just mess up and make things worse .
WHAT A JOKE!!!!!
This company will send me to an early grave when they just don’t seem to want to do anything at pace or urgency to sort out my problem.
DONT TOUCH THEM WITH A BARGE POLE !!!!!