Colin B

As always, an excellent part and I was fortunate that it was in stock, so was able to receive it really fast.

The carbon is beautifully made and 100% genuine, unlike some lesser brands. That they really care about their customers and their products is obvious from the care taken in packaging, especially for a very long trip to the other side of the world.

Ilmberger Carbon are not the cheapest items out there, but there is a very good reason for that - these parts will probably outlast your bike.

Very happy with my purchase and the service, would recommend highly.

Update 2/12/2025

Well, I was hoping to report back with a positive update, but true to form I've been let down yet again by MYOB support!
I'm not sure what country their support team is based in, but I suspect it's the Philippines (not that I have a problem with that, if the performance is there I don't care where they are based) and I further suspect that they are paid on a KPI basis, but without the 'Performance' aspect, based more on number of contacts with the customer.

After going around and around in circles with their so-called support, it became glaringly obvious that these people knew next to nothing about the software they were attempting to fix, and seemingly worked from a 'play book' of common issues that affected their newer software.
So, ultimately they were completely lost with legacy software. Not that it stopped them from messing me around for days on end.

I even asked them if I could send my company file to run the tool/script (that I know they have) over it to fix the problems, but was ignored.

In the end I gave up on them and will not bother contacting them again as it is a total waste of time!

If anyone is wondering, I ended up finding a company that has nothing to do with MYOB and from the first contact they understood the issues and had the tools to solve them.
Yes, we had to pay a moderate fee (nothing in the big picture) to have our issues sorted, by people that know what they are doing.

Why MYOB can't do this themselves is one of life's great mysteries!

*********************************************

Another day another complete waste of time trying to get support from MYOB!
Having an issue upgrading to the new version of AccountRight SE from AccountRight Enterprise v19.8 (which is being forced upon customers by MYOB) and spent over 2 hours on the phone getting transferred to one department after another, all of which were incorrect and could not assist.

I'd say it was unbelievable, but sadly it isn't - this is exactly what I expected would happen and why I delayed trying to contact their 'support'.

So now I'm in the situation of being forced to upgrade to a new version of MYOB, but their software won't let me due to what I believe is a relatively minor issue, now I have no idea what to do...

Great prices and good communication from customer service staff (Nicola). Fast shipping and well packed and it was nice to receive some small free gifts in the package!
This store has a fantastic range of products and I will definitely buy again from them.
Also, nice to see an Italian company that still ships during the August summer holidays which is quite rare!

Fedex is so useless they manage to make NZ Post look good - and that is saying something!
Very fast to get parcel from USA to NZ, but it all falls down once it gets to Auckland; meaningless tracking updates that continue to say 'it's on it's way' when it patently is not, no response from customer service contact form on website, waste of time calling their phone number as that is just some call centre in the Philippines(?) who don't know anything and quite obviously don't care.
Takes longer to get from Auckland to a provincial North Island town than it does from USA to NZ.
And that's just for personal parcels.....waste of time for business as they deliver your parcel but it takes a week or more to get invoices for the freight charges and customs certificates!
Oh and woe betide you if your contact email address changes from the last time they contacted you, as despite numerous contacts via phone and email asking them to update the email address they continue to send documents to the old address they have on file.
It is quite obvious that this is a broken organisation where nobody cares about their core business.

Used to be a great little NZ company providing domain name registration and nothing else, now bought by a UK based company and it is almost twice as expensive as other similar services and the support is virtually non-existent (try 20 days to respond to a billing issue - lucky my domain hadn't lapsed in the mean time!)
Moved to 1st Domains which was easy and painless, and half the price!

Great products, fast despatch and shipping at reasonable prices. Would definitely purchase again.

One day NZ Post might get it right, though they won't get a positive review for doing what they are paid to.

So, my parcel has now sat in Auckland 'pending customs clearance' for twice as long as it took to get to Auckland from the USA!

I really don't understand how they are so slow, ordered a package from Australia which was shipped via Aramex (who often get a bad rep) yet they managed to customs clear it and deliver it within two days of it arriving in NZ.

NZ Post are either incredibly inefficient with their processes or chronically understaffed, either way I wish they'd get their s#*t together!

High quality seat covers, hand crafted by Italian masters.
Customisable options and even an option for a comfort seat cover that includes memory foam.
Complete with fitting guides and tips make the job easy and allows you to create a professional looking job at home.
So happy with the seat cover i purchased for my Diavel, I have one for my KTM on the shopping list :)

Fantastic customer service - friendly responses and they keep you informed of your order all the way through the process (manufacturing and shipping).
The products are very high quality with the plain weave matte carbon items matching the Ducati original parts and Ducati Performance parts perfectly.
If there's a downside it's that they are a bit on the expensive side, but as the old saying goes 'you get what you pay for'.
Would definitely purchase again (Have purchased 4 items for my current bike and have purchsed multiple items in the past). Highly recommended.

Placed an order for a couple of carbon pieces for my Diavel back in October. Worryingly I did not get an order confirmation, only a PayPal receipt. Contacted them in mid November and had a reply a couple of days later from Loni explaining that one piece was in production and despatch would be in a few weeks, True to her word she emailed me back a couple of times updating me on progress with the final email being a shipment advice and tracking info.
I'll update this once the goods are received.

Edit 08/02/2022 Initially received incorrect heat shield but contacted Loni and she sorted it so that the correct one shipped with another part I ordered. Both items duly arrived and fitted perfectly, the matte finish is a great match for the OEM items on the Diavel Carbon. Will definitely purchase again.

Updated 26/06/2023 . Well, it took three goes but finally had an issue with MDI, I think their biggest problem is poor communication - I received no replies to my emails requesting an update so had to make a PayPal claim (thankfully I didn't pay them direct!). This did the trick and I finally got my goods and the quality was fine.
Some things to note about this seller - the 'company' seems to be run out of a private residence in California and they don't actually make anything, it's all made in China and whilst I don't have an issue with that, especially as in my case all the items were of good quality, I think their website is deceptive as it presents the image that they make the products themselves.
All things considered I will not be dealing with them in future, there are better more legitimate sellers of carbon parts out there that have way better communication.

Nice, quality products if a little overpriced.
HOWEVER if anything goes wrong with your order prepare to be extremely frustrated with their absolutely terrible customer service and ridiculous returns/warranty policy.
These people do not listen to their customers and you get passed from one person to another with generic replies to any questions/comments, they really do not care.
It's a real shame that someone like Valentino Rossi has such a bunch of disinterested people working in his company, I am very disillusioned with this company that I had high expectations of.
I will never attempt to purchase from them again and would advise others to steer clear.

@Finn from MYOB
If your company really cared they would improve their customer service response, it's not like this situation is anything new - it's been going on for years. (We've been using your software for over 20 years, starting with NZA Gold)
Funnily enough if you want to buy something from MYOB it's much, much easier to get hold of someone unlike the support side.
Here's a suggestion - what about a support hotline for businesses that pay a monthly support fee?
Right now I'm really wondering what we pay this for.

Software works great as is, but don't try and get support MYOB are just not interested. The only way you can get anyone to answer a call is if you want to buy something..
They lock you out of the software you purchased in an underhanded effort to upsell you to their cloud software.
Why you would bother with their cloud offerings is beyond me considering the total lack of support, which by the way they charge you a monthly fee for..
This organisation is verging on being a criminal enterprise in my opinion.

Unbelievable in 2021 that a company can spend so much money on advertising but doesn't seem to have the systems in place to actually fulfill orders in a timely manner. Over a week to ship an order is unacceptable in this day and age where the norm is overnight or at worst 2 days. Add to that they use Courier Post which is one of the most unreliable couriers available.
From now on most of my business will go back to Pharmacy Direct apart from the odd product they don't stock.

Great company to deal with, huge range of products that are nearly always at the sharpest prices. Fast delivery and trouble free returns etc. Deal with them privately and for my work and never had a problem, even with a quite complex server upgrade that involved having to return a few components and swap for the items we wanted.

Great products at good prices delivered quickly, only complaint I would have is that International shipping is a bit on the expensive side which sometimes means I have to shop elsewhere.

Good products at fair prices, especially if you take advantage of the bundle deals etc.
Fast and helpful response from the support team.

UPDATED 20/06/2023 - Wow! NZ Post has spent $15 million on a new logo, unfortunately everything else I wrote below is still pertinent.
Huge delays in processing international parcels, the last two I have had took longer to be processed in Auckland than they did to travel internationally, every other company such as couriers and freight forwarders, the parcels are processed in a couple of days, not NZ Post!
Total crap from their non-existent service, to their very poor tracking website that is always either down or out of date.
You have more luck tracking your parcel using an overseas site like USPS or Royal Mail.
And why does it take longer to get from Auckland to somewhere in NZ than it does for the parcel to leave a supplier in the UK, EU or USA etc?!
Also, they ping you for customs and duties as a business just because you have the delivery address C/- of your work (for ease of delivery).
It's a shame you can't give less than 1 star as NZ Post truly deserves much, much less.

Great products at good prices, reasonable shipping cost and quick despatch/shipping - everything you expect from a good online retailer.

Exactly want I wanted, at the right price and delivered quickly - doesn't get much better than that.