iwantmyname Reviews 210

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the prompt and helpful service provided by the company, highlighting the quick response times and effective solutions to their issues. People feel supported by the staff, who are willing to go the extra mile to ensure customer satisfaction. Reviewers also value the straightforward and user-friendly interface, which makes domain management easy, even for those with limited technical knowledge. However, some consumers have expressed concerns about certain aspects of the business. Some reviewers report negative experiences with the location. Others have mixed opinions regarding the website and customer service, with a low consensus among reviewers. A few customers have reported issues with contacting support, noting slow response times or a lack of resolution to their problems.

Based on these reviews

Rated 4 out of 5 stars

I got myself into a very difficult password problem and was locked out at an urgent moment. iwantmyname support were very calm and patient. First of all they made really sure I wasn't a scammer and wh... See more

Rated 4 out of 5 stars

I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more

Company replied

Rated 4 out of 5 stars

Quick response, we figured out the best way to solve a problem I had with paying for my website-name. Took us a few mails but that was okay.

Rated 4 out of 5 stars

Had a couple of problems in quick succession, and despite being a little tardy to respond, and trouble accessing the Zendesk response service that they use to track issues, the problems were sorted sa... See more

Company replied

Rated 5 out of 5 stars

I'm a "basic" user---not tech savvy and moreover often intimidated by the interface(s). I Want My Name is straightforward, transparent, and *super* helpful. Any time I have needed support to get a dom... See more

Rated 3 out of 5 stars

Was great before the pandemic. Then they started raising prices every year after COVID was over. They need to let customers know that they’ll be auto-charged a full month before domains are set to exp... See more

Company replied

Rated 5 out of 5 stars

I been using iwantmyname.com for over 10 years and I love the no fuss interaction and services they have.

Rated 5 out of 5 stars

I am client at iwantmyname since 2016 without any problems, smooth and easy handling. Safe and no brainer beside the normal phishing attempts you ll get always on any domainserver. Good, professional... See more

Rated 5 out of 5 stars

I have purchased domain names from iwantmyname for at least 10 years. I find the entire process from searching for names, to maintaining them, to pointing the name to my website very easy. I am not a... See more

Company replied

Rated 5 out of 5 stars

I want to share my experience with the IWantMyName support team. I was overcharged, but when I emailed them for help, their response was very fast, and they quickly resolved the problem. I’m very... See more

Company replied

Rated 3 out of 5 stars

Having used them for a few years, albeit with no real problems apart from vague responses to customer support. When they put their prices up last year for no noticeable difference at my end, I chang... See more

Rated 5 out of 5 stars

Fast and expert assistance. For most tasks, I find that their website is easy to navigate and straightforward. If ever something comes up that is more advanced and I don’t fully understand, they are q... See more

Rated 3 out of 5 stars

I've been using iwantmyname for many years and have always appreciated the service. Recently, I missed a renewal reminder because my account was still linked to an old email I no longer check regu... See more

Company replied

Rated 3 out of 5 stars

I wondered why the messaging from iwantmyname changed. The poorly worded reminders for example. The vibe is not the same as when I started using the company years ago. So I Googled and discovered it w... See more

Company replied

Rated 5 out of 5 stars

As a newbie to DNS, I found my experience here as quite straightforward. I am already a Fastmail customer and iwantmyname accommodates this with a bit of automation. With a bit of help from ChatGPT I... See more

Rated 2 out of 5 stars

Very straight forward process to check and select and domain. Same goes for billing, payment etc., However, customer support (provided by R.A. in this instance) was completely sub-par. While no... See more

Rated 5 out of 5 stars

I've been using iwantmyname.com for several years. Have found their their service to be consistently reliable and responsive. No fluff. No canned responses from tech support. Just simple, clear, pract... See more

Rated 5 out of 5 stars

IWantMyName.com is one of the remaining genuine registars on the web. Great service and as long as your happy with email support the team really delivers. I have been with IWMN since the early day... See more

Rated 3 out of 5 stars

I can't seem to log in to my account. I have the username and password, but don't know where the 2-step verification is going to.

Rated 5 out of 5 stars

When I choose a product or a service, the quality of user support that the company providing that product or service is what really sets one company apart from another, and what makes me a repeat cu... See more

Rated 5 out of 5 stars

Great service from iwantmyname. Very easily to choose and setup a domain name with their website. Step by step and then you own your own domain name for you website. I highly recommend to anyone.

Company replied

Rated 5 out of 5 stars

I emailed for help, and they not only helped to explain what my domain issue/problem was, but they also fixed it themselves.

Rated 5 out of 5 stars

I've only had good service from iwantmyname. They are quick to respond, and always helpful. That gives me peace of mind, and that's why I've been hosting my domain name with them for a good number of... See more

Rated 5 out of 5 stars

I've had my domain with them since 2016, this is the first time I had a question about my email server and they helped me getting me all the information to fix it. Appreciate the prompt instructions a... See more

Rated 5 out of 5 stars

iwantmyname is the best domain registry I've ever used - no nonsense, no constant upsell, just what it says on the tin.

Company replied

Rated 5 out of 5 stars

Contacted support regarding transferring ownership of multiple domains, at one time, into my account from an outside registrar. Support got back to me ASAP, answered my questions and confirmed I had a... See more

Rated 5 out of 5 stars

I have been a customer of ‘I Want My Name’ for several years now, and I am consistently impressed with their exceptional service. Every interaction I’ve had with their customer support team has le... See more

Rated 5 out of 5 stars

I have been with iwantmyname for a long, long time. The customer service is excellent always there to help. Perfect service as always.

Rated 5 out of 5 stars

Great company and fantastic customer service! Anytime I have messaged with a question I receive a detailed and helpful response right away! Also affordable pricing for domains!

Rated 5 out of 5 stars

Robert was very helpful and responsive throughout the process. He provided clear guidance and ensured my issues were addressed efficiently. I appreciate the professionalism and support. Thank you.

Rated 5 out of 5 stars

I have been with "I Want my Name" for a long time and have always had a great experience. Security is good and they are very good at what they do!

Rated 5 out of 5 stars

The service is very good. I had some problem and contacted iwantmyname, I got all the help I needed right away. Very happy with the service

Rated 5 out of 5 stars

Prompt response to my inquiry Provided several solutions to my issue Problem resolved quickly

Rated 5 out of 5 stars

The iwantmaname support team works fast, uncomplicated and unbureaucratic. They solved my troubles within 48 hours to my full satisfaction. Great!

Rated 5 out of 5 stars

iwantmyname is the most sensible domain registrar out there: the user interface is clean, simple, and effective, and the support team is always at hand.

Rated 5 out of 5 stars

Shockingly good service from the IWMN team. The pricing and the service is versatile and great.

Rated 5 out of 5 stars

Domain booking is fast, easy to use, and they have the latest domains available.

Rated 5 out of 5 stars

Was kept well informed through out the whole process, seamless really, Would highly recommend

Rated 2 out of 5 stars

I've been iwantmyname customer for over 10 years and overall it's a great website with no b/s UI and much better than Godaddy (avoid Godaddy!) Two weeks ago, however their support spotted respond... See more

Rated 5 out of 5 stars

I purchased my domain through this platform, and the entire process was seamless from start to finish. The interface is clean and easy to navigate, and domain setup was fast and straightforward. Even... See more

Company replied

Rated 5 out of 5 stars
Verified

Support can be a little slower with the time difference from NZ to the US, but it's consistently high quality help from people who actually know what they're talking about and have an impeccable comma... See more

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Company details

  1. DNS Provider

Information provided by various external sources

500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.


Contact info

3.6

Average

TrustScore 3.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

CHOOSE ANOTHER PROVIDER

Iwantmyname has pretty much zero support. You cannot get them to help and they ignore support tickets. BEWARE OF THIS COMPANY. Choose another domain provider who has support. They do not care about your business or their customers.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Support

I'm a "basic" user---not tech savvy and moreover often intimidated by the interface(s). I Want My Name is straightforward, transparent, and *super* helpful. Any time I have needed support to get a domain hosted on a different platform, they respond and have a solution within 12 hours. I have been a faithful user for over 10 years and don't see myself ever changing.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Would reconsider and go elsewhere

Would reconsider and go elsewhere. Plenty of other cheaper options with fantastic customer support.

I really liked iwantmyname when I signed up. They seemed small, independent, likeable, and have let my domains sit there for a while.

I was looking around for cheaper options, and in wanting to save some money at the moment, I want to move away from them.

This is when you see the true colours of a company.

If I set my domains to auto-renew or turn it off, it works perfectly. However, I now want to unlock my domains to transfer, and to my surprise, it flags an unhelpful "error" message. Meaning I have no idea why it's happening. Therefore, I cannot unlock my domains, no idea why, and customer support aren't helpful at all. They said they would forward this to the tech team, but surely this is part of running a registrar business. Options on the control panel should work, and an error should be flagged and fixed.

I don't recommend signing up to them. You're in for expensive renewals in the future, and if you even want to leave them, good luck! Would just avoid altogether.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Support

IWantMyName has to be one of the worst, if not the worst domain provider I have ever worked with. It has taken weeks to resolve a basic login issue after a former staff member left, we have provided countless pieces of evidence each time and have been left waiting for days if not weeks each time for a reply. There are so many other domain options please don't use this one.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I emailed for help

I emailed for help, and they not only helped to explain what my domain issue/problem was, but they also fixed it themselves.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Nag!Nag!Nag

Nag!Nag!Nag! I first received notice that my domain registration would be ending in 42 days. Within a week I started receiving multiple emails about renewing. Even after I renewed (a month early just to end the nag emails) I still received numerous nag emails. For almost 2 weeks in early September 2025! Next year I will be looking for a new vendor!!!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected joy

The iwantmaname support team works fast, uncomplicated and unbureaucratic. They solved my troubles within 48 hours to my full satisfaction. Great!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service from iwantmyname

Great service from iwantmyname. Very easily to choose and setup a domain name with their website. Step by step and then you own your own domain name for you website. I highly recommend to anyone.

28 August 2025
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your 5-star review and kind recommendation! We’re delighted to hear that choosing and setting up your domain was easy and straightforward with iwantmyname. Our team is always happy to support and make the process as smooth as possible for you.

Rated 4 out of 5 stars

All fine

All fine, no dramas, thanks for your support

26 August 2025
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your 4-star review! We’re glad to hear everything went smoothly and that our support met your expectations. If there’s ever anything more we can do to make your experience a 5-star one, we’d be happy to hear your feedback.

Rated 1 out of 5 stars

Extremely slow customer service

Extremely slow customer service. Their website makes it look like they are based in New Zealand but they are not. I have reached out multiple times over the last 6 days and have not heard from them in 5 days. Issue is still unresolved and urgent.

27 August 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

It’s been a good experience using Iwantmyname

23 August 2025
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your 4-star review and for sharing your experience with iwantmyname. We’re happy to hear it’s been a good experience, and our team is always here to support you whenever you need us. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts.

Rated 4 out of 5 stars

Good communication and helpful

18 August 2025
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your 4-star review! We’re really glad to hear you found our team’s communication clear and support helpful. If there’s anything more we can do to make your experience a 5-star one, we’d love to hear your feedback.

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