United Kingdom
Review of Housers
Good in theory - but they have zero effective due diligence on the investments they propose - they nearly all default on payment leaving you waiting and hoping. One bankruptcy and you are likely to wipe out all your gains. Investment is in Euros which are a declining currency. Communication with them is difficult
Review of eSky Travel
A simple affair of a flight being cancelled and money returned was mismanaged by eSky into a months long test of wills. This is a company without integrity, mired in the business practices of a previous era. Avoid even if you have to pay double - its cheaper and less stress in the end. They are Polish not UK, "customer service" is in India....
Reply from eSky Travel
Hi, we do not have any data to find your booking. Please write to us using the contact form at https://linktr.ee/eskycontact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda
Review of Trip.com
Easy to use and the property selection is good. If anything goes wrong you are dealing with Chinese-culture "help" desk which takes the view of the property owner not you
Reply from Trip.com
Dear Mark,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Review of Insights Driven Research
Reply from Insights Driven Research
Hello Mark,
I hope you’re doing well.
Thank you for sharing your feedback—we’re sorry to hear that you may have experienced some inconvenience. We truly value your perspective and would welcome the opportunity to better understand the specific pain points and how we can improve your experience.
Please feel free to write to us at erm@idr.co, and our team will be happy to connect with you.
Best.
IDR
Review of The International Parking Community
crooked money makers exploiting motorists, shameful if not surprising
Review of Promessedefleurs
My plants arrived water-logged (the plant is said to prefer well-drained soil) and looking rather dead, OK its Autumn but they look nothing like the picture presented to me. I will not know if they really are dead until next Spring...
Reply from Promessedefleurs
Nous sommes navrés pour cet incident car nous sommes très attachés à la qualité de nos plantes. En cas de non reprise de vos plantes au printemps prochain, nous vous invitons à contacter notre service client au 03 61 76 08 10. ou à notre service client par email https://www.promessedefleurs.com/contacts.
Notre équipe étudiera avec vous la possibilité d'un remboursement ou d'un remplacement dans la limite des stocks disponibles.
Merci de votre patience,
Cordialement,
Hervé
Promesse de fleurs.0
Review of Smile Versicherung
Simple problems are made into major worries. There is unclear communication and unclear next steps. Highly unprofessional and full of blabla
Reply from Smile Versicherung
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that your experience felt unclear and frustrating.
We take your comments seriously and are already looking into how we can simplify our communication and make next steps more transparent.
Our goal is always to be clear, helpful, and respectful of your time—and we clearly missed the mark here.
If you're open to it, we'd love the chance to make things right. Feel free to reach out directly to our support team.
Review of Vinted FR
Its a nice service to find a home for unwanted clothes, the logistics are good. Communication with Vinted is close to impossible, your account is highly likely to be closed arbitrarily - mine probly will be for writing this for example
Review of Trip.com
Good range of hotels in all locations often cheaper than Booking. However if you need support - good luck - the customer service is a shambles and you waste hours of time dealing with someone in China
Reply from Trip.com
Dear Mark,
Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will check the matter further and get back to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention.
Best regards,
Madeline
Trip.com
Review of RightAngle Global
The company is very professional and trustworthy. They take care to only contact me with relevant projects.
Review of Populoos
Very poor service, very poor communication. Cancellation is made especially difficult. I think the company is best avoided. I ended up their customer as they bought out Next Communications - who were excellent
Review of CARIFY | Auto Abo
Never actually got a car - all firm offers were declared unavailable. Poor communication, technology and follow-up
Reply from CARIFY | Auto Abo
Dear Mark
Thank you for your feedback – we’re sorry to hear that your experience didn’t meet expectations.
As Switzerland’s largest car subscription platform, we work with a broad network of partner garages. In some cases, especially when it comes to specific vehicle requests, availability needs to be checked individually, which may lead to delays or changes.
We regret that communication and follow-up were not as smooth as they should have been and will forward your feedback internally to help improve our processes.
Best regards
Your CARIFY Team
Review of Trip.com
its probably the best booking app in China - but its poor
- the hotels it lists are the more expensive ones
- it does not provide full information e.g. if the hotels accept foreigners or if they have "special" requirements
- invariably you cannot get all the info online, you have to use the chat function
- the chat function is very variable in quality
- refund rules very variable
Reply from Trip.com
Hi Mark,
Thank you for your feedback. I apologize for the inconvenience you encountered during your staycation. Never would we expect any frustration added to you. Please know that we are always here to help you in any possible way as we aim to provide the best customer experience. We'll have your booking checked again, and you will be updated by our agent once again if there is any news. Again, we apologize and thank you for your understanding and patience.
Best regards,
Andy
Trip.com
Review of Trip.com
the site is easy to use and has a good selection of hotels - mostly hotels charging higher prices than the local market. After you "book" you have to wait for confirmation. The information on the site about covid is completely inadequate so you need to use the 24h chat service - which is quite good. Making changes to bookings is easy and can be done on the app. Trying to call them is not as hard as other booking tools.
Reply from Trip.com
Hi Mark,
Thank you for your feedback. I am glad to hear that you find our site easy to use and has good selection for hotels. I understand that you find our 24 hours chat service support good, we are glad that we can meet your expectation for our support. Please know that we are always aiming to provide convenience to our customers. However, we want to know more about what you mentioned in the review so we can improve our services and support. We will contact you directly to handle your concern accordingly. Your patience and understanding are highly appreciated.
Best regards,
Rei
Trip.com
Review of Atheneum
you receive many queries and spend time answering questions and time availability - then most cases you here nothing. If you are successful the money is paid promptly. the interview is times to the minute - 59mins and your pay is docked...
Reply from Atheneum
Every bit of feedback like this does so much to help us out in improving our services. We’re very grateful for experts like you and we hope that you stick with us for years to come!
Review of APC
excellent service delivered with no fuss. Such a refreshing change to DXX
Reply from APC
Good Afternoon Mark,
Thank you for your 5* review and your positive comments!
Regards,
Natasha.
Customer.relations@apc-overnight.com
Review of Crowdcube
Reply from Crowdcube
Hello Mark,
Thank you for your feedback.
The exit options for investors in start-up and growth stage businesses are quite different from the process of buying and selling shares. Currently, shares bought in the types of businesses on our platform are not typically available to trade on a secondary market, and therefore your exit options as an investor are more limited. However, in the event the company you have invested in does make an exit, your return on this investment will generally be a lot higher. The nature of investing in this way is a higher risk, higher reward proposition.
Every company that raises funds on Crowdcube will have an exit strategy, explaining its plan for providing investors with a return. Typically, companies aim for exit strategies such as being acquired by a larger company or launching an IPO. However, strategies do vary from pitch to pitch so we always recommend doing your own due diligence before investing, and being aware that investing in start-ups may carry risks to your investment.
Kind regards,
The Crowdcube Team
Review of InterRent
I needed a second driver for some not all days of my booking. The internet booking site did not allow me the flexibility to do this