Marcos Steagall

New Zealand

Reviews

Review of ISL


Rated 5 out of 5 stars

Above and beyond – they didn't even charge!

I contacted ISL Industrial for a specific spare part for my WorkSharp knife sharpener (the hub fastener). Although they didn't have it in stock, Sheryl from Customer Services went above and beyond to track one down for me. Not only was the service fast, professional, and incredibly helpful, but they kindly sent it free of charge as a once-off gesture. It's so refreshing to come across a company that genuinely cares about its customers and goes the extra mile. Outstanding service, friendly team, and real integrity. Highly recommended!

19 June 2026
Unprompted review

Review of VIPCars.com


Rated 1 out of 5 stars

Not to be trusted

They sell the car online, so you book it, and then they cancel it. It takes two days for the paid value to return to your credit card. Two different cars in different providers. This seems to be the way they work.

11 April 2025

Reply from VIPCars.com

Dear Marcos Steagall,

We're really sorry to hear about the unfavorable experience. We work with many rental companies and we assure you your situation was an exception. We have raised this matter with our rental partner to ensure strict measures are put in place so that none of our future customers go through the same experience.

Our Customer support team have reached out to you.

Kind Regards
VIP Cars Support

Review of B&H Photo-Video

Review of Trekkinn.com


Rated 1 out of 5 stars

Avoid Trekkinn to avoid frustration

I ordered a pair of shoes and it took almost four months to be delivered. I kept sending emails and the response was minimal. This is a very bad service support and if you want a smooth transaction DO NOT BUY from these guys because they have absolute no respect for their costumers. I had to keep writing and for different department and they have a template answer that says sorry but you need to wait. Run away from TREKINN.com and avoid frustration.

Update:
These guys are so fantastic that they answered with the same template message from more than a month ago! you have the idea! Run away from these guys!

22 September 2022
Unprompted review

Reply from Trekkinn.com

Hello Marcos,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us which is why we have verified your case.

According to the tracking historial, your parcel was delivered a few days ago:

https://www.mailingtechnology.com/tracking/?tn=LS388802121NL

Please also take into consideration that every shipping company has established protocols as well as time frames and deadlines which is why the issue could not be solved earlier.

In general, transport issues take a lot of time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and our customers.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Kind regards

Review of B&H Photo-Video

Review of Frames Direct


Rated 1 out of 5 stars

I bought a sunglass and it did not fit…

I bought a sunglass and it did not fit my face, so I returned the item to exchange for a different model. I paid tax on my first pair, because I am in New Zealand, and they want to charge me again for the second pair - the one I was going to receive in exchange for the first one.
They want to charge twice the tax for a product that I returned. I ask them to cancel my order and I received only part of the money I paid.
So their practice is to charge tax for overseas order, but if you have to return the item or exchange, they will charge you again. It is a nice way to make a profit. I don't think this is honest and I lost that money. I have to beg to get part of my money back. I complained but they did not give any support and they rarely answer my emails, and if you send an email they will take days to answer you. Each time they answer is somebody new and you have to explain all over again.
Definitely not recommended.
I would suggest you buy somewhere else like smartbuyglasses

12 March 2019
Unprompted review

Reply from Frames Direct

I am so sorry for your dissatisfaction. I will certainly let a manager know.

Thank you,
Jenn

Review of Crater Vaporizers