New Zealand
Review of Southern Cross Travel Insurance
What outstanding service. I had to cancel an overseas trip due to illness and SCTI paid out my claim in full and within a few days of my submission. I can’t recommend them highly enough and their premiums were the lowest of all the quotes I got. They are an example to the insurance industry as to how insurance should be conducted.
Review of KatuChef
DO NOT BUY FROM THESE PEOPLE. THEY ARE SCAMMERS BASED IN CHINA BUT SUPPOSEDLY A "LEGITIMATE" COMPANY BASED IN LITHUANIA AND CLAIMING TO SELL THE #1 USA BRAND. THEY DO NOT TELL YOU THE PRICE IS IN US$ SO ANYONE IN ANOTHER COUNTRY USING LOCAL DOLLARS IS DUPED. THEY ADD ON SUBSCRIPTIONS, WARRANTY COSTS WITHOUT YOUR PERMISSION AND ADD ON POSTAGE WITHOUT TELLING YOU WHAT IT WAS. THERE WAS NO OPPORTUNITY TO REVIEW YOUR ORDER BEFORE PAYMENT WAS SNATCHED. WHEN I REALISED THE EXTRA $130 THEY ADDED TO MY BILL I DEMANDED CANCELLATION & A REFUND. THIS WAS REFUSED AS THEY SAID THE ORDER HAD BEEN SENT (AFTER 20 MINS!!)
Reply from KatuChef
Hello John,
Thank you for bringing this to our attention.
We have located your KatuChef order and can confirm that it was already refunded in full.
We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve.
Let us know if you have any further questions. Our team is happy to assist whenever needed.
Kind regards,
Blake from KatuChef
Review of Canvas Factory
Product was great but paying online was once again a huge hassle as neither my valid credit card nor my valid bank account were acceptable forms of payment & I had to have a separate link sent to me to facilitate payment. This has been ongoing with Canvas Factory for a number of orders and despite my requests that the issue be sorted out, nothing has been done. Note that both my Mastercard and my bank account had sufficient funds available to pay for the product
Reply from Canvas Factory
Hi John
Thank you for your feedback, and we sincerely apologise for the frustration caused by the payment issues you experienced.
We understand how inconvenient it was to have valid payment methods declined, especially after this had happened across multiple orders. We’re pleased to confirm that this issue has recently been resolved, and steps have been taken to prevent it from happening again.
We appreciate your patience and are glad to hear you were happy with the product. We hope your future experiences with us are much smoother.
Rory
CS Manager
Review of Canvas Factory
Couldn’t pay for the item I was trying to buy. Contacted customer support no help emailed you no reply. Hopeless service and I would have been a long term customer but you seemingly don’t want my business
Reply from Canvas Factory
Hi John
We're sorry for the frustration caused.
After reviewing the payment attempt, it appears the transaction may have failed due to incorrect payment details being entered. It's also possible that your bank declined the payment because of security checks, transaction limits, or other restrictions.
We apologize if our response times did not meet your expectations. If you'd like to try again, please verify your payment details and check with your bank if the issue persists. We can also send through a link for easier payment.
Thank you for your understanding.
Rory
CS Manager
Review of Lovehoney
A very poor product deserving of zero stars
Reply from Lovehoney
Hi there
Thank you for taking the time to review our products.
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order. To find out more, please click the link below:
https://help.lovehoney.co.nz/promise-terms.html
If this is something you’d like to take advantage of, just get in touch or head to our returns form.
Apologies again for any inconvenience caused.
Regards,
Lovehoney Customer Care
Review of Tradeinn
I ordered a golf GPS from TradeInn on 14/11/24. On the order they promised to deliver between 25/11 & 2/12. The order was dispatched on 21/11 and when it hadn't even arrived in the country by 5/12 I started making enquiries. The help desk was useless never answered my questions as to where the item was or when it was expected. They have a standard email that they send to every complaint so don't expect your questions to be answered. They passed me on to the shipping company Spring who are equally useless and despite requests as to where the parcel was could not give me an answer and referred me back to TradeInn. The item was finally delivered today & the tracking on TradeInn's website is still stating that the parcel is on its way to me and their tracking has not been updated for two weeks. Note that once it arrived in NZ it took three days to clear customs & get couriered to me, so the delay came from how they transport purchases from Spain to wherever in the world you are. Really poor customer service but if you are not in a hurry to receive your goods and add 2-3 weeks to their delivery dates you may eventually receive your purchases. In this modern age with air transport (which they seemingly do not use) for a purchase to take more than a month to get from Spain to NZ is pathetic.
Reply from Tradeinn
Hello John,
We apologize for the inconvenience. In case of any query/complaint, please share the same with us for rectification. We will try our best to solve your question. Have a great day.
Greetings,
Review of Tradeinn
I would give zero stars if this was the option. I purchased a golf GPS from TradeInn on 21/11. I was promised it would be delivered to me on 2/12. On that basis I ordered the product. It is now 10/12 and the purchase has not even arrived in my country yet. It still has to clear customs and be couriered to me - another six day delay potentially. I have emailed the support desk and get no help or answers to my questions. They have now stopped replying to me. I suspect I have been scammed
Reply from Tradeinn
Hello John,
We are very sorry for the inconvenience. Please share your inquiry with your order number with us for correction. We will make every effort to resolve the above issue. Have a nice day.
Regards,
Review of Splitit
Hopeless- wasted an hour of my time as your system was faulty. Despite there being sufficient funds in my account for the first payment of four your system rejected my application and I was told to use another card. Payment only was authorised when I deposited the full amount in my account. These funds had to be borrowed at over 7% interest making your facility useless and more expensive. This was NOT the fault of the credit card company. I won’t ever use this facility again
Reply from Splitit
Hello John,
Thanks for the review!
Kindly note that depending on the merchant that you purchase from, it may be required to place an authorization (hold) on your card to approve the plan. This hold is used as a payment guarantee to the merchant or retailer that you purchase from.
The benefit of Splitit is that each month, only the installment payment is charged to your credit card. In turn, your credit card company only bills you for the monthly installment payment that has been charged to your card and not the whole amount of the purchase, as it would if you had paid on your credit card outright.
The authorizations (holds) are taken to for the full outstanding amount of your plan to guarantee payments to the retailer or merchant. They do not become charges as long as your installment plan is kept up to date. All of this enables us to offer Splitit without applications, credit checks or fees.
Please feel free to keep in touch with us here https://consumer.splitit.com/login.
We will be happy to further assist you!
Warm regards,
Splitit Customer Care
Review of Tessavo
This company are scammers. DO NOT BUY FROM THEM. They will steal your money and string you along with a bogus tracking company "Tracking 778" who say they have delivered but never do. I will be reporting this crowd to the police, Interpol, Consumer Affairs & all across social media.
Review of Track678
If I could give ZERO stars I would. These people are scammers do not order anything from TESSAVO.COM they are thieves do not respond to requests for information LIE about tracking. I am so angry at these dishonest people who steal and seemingly get away with it.
Review of LightInTheBox
Despite your promise of delivery within 4-6 days my previous purchase has yet to arrive ten days later.
Review of BLXBuds
I ordered earbuds two weeks ago. They promised to send a confirmation email. I never received this. I contacted them and they got back to me saying they would send a confirmation email with a tracking link. Never received. I wrote to them again and my email has been returned several times with the message- "There was a temporary problem delivering your message to getBLXbuds email contact Gmail will retry for 22 more hours. You'll be notified if the delivery fails permanently". Seems I have been scammed. DON'T BUY FROM THIS ORGANISATION
Reply from BLXBuds
Hello John! We regret the inconvenience caused. Your feedback means a lot to us. We would like the opportunity to talk and assist you further about the delivery status of your order, kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from BLXBuds Customer Care
Review of SpaStore.co.nz
Have been trying to obtain a part for six months now for a spa I bought from you a few years ago. My emails went unanswered and my phone calls were frustrating as they involved waiting and listening to your piped music. My spa has consequently not worked for six months now Eventually got someone who helped me recently although she was unwilling to connect me to a manager. She was helpful & eventually found the part for me but it was a part of an entire unit so I am having to buy components that I do not need which is a waste of money. Added to my problem is that I am having to wait eight weeks for the part to come from overseas. So my questions to spa store are: 1. Why do your staff not answer emails about product purchase and service of an item you sell & 2. Why do you not keep a stock of spare parts for items you sell in NZ? I have paid for the item but have yet to receive it.
Review of VORTEX SPAS NEW ZEALAND LIMITED
Just phoned Colleen at Vortex Spas about a broken spare part on my Vortex Gemini spa bought a little over two years ago. She scratched through a box in her office, found the part and is mailing it to me at no charge. What fantastic service - friendly, helpful and solved my problem. Greatly appreciated. Thank you Colleen, you are a star!
Review of Halpennygolf
Fantastic service. I bought a driver and it was delivered to my door in New Zealand in less than a week. Good value for an excellent product. I strongly recommend this organisation