Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
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Review summary
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Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Ordered product was rec'd promptly by door to door courier service. Discreet and well packaged to avoid damage. Product itself exactly as marketed and has allowed mutally enjoyable exploration. Muc... See more
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
- #1 of 1 best companies in Sex Toy Store
- #1 of 1 best companies in Adult Entertainment Store
- #1 of 1 best companies in Erotic Clothing Store
- #1 of 1 best companies in Lingerie Store
- #1 of 1 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.2
Great
611 reviews
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I wouldn't recommend love honey for nz…
I wouldn't recommend love honey for nz shoppers. It takes far too long to receive the product, then even it finally looks to arrive, they slap it with a signature required regardless of standard or courier shipping.
For customers that work full time, this is disappointing, and frustrating.
29 July 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're so sorry to hear that you haven't been satisfied with our service. Occasionally signatures are required by a carrier if they deem that they are unable to leave a parcel but we can understand the frustration that would cause.
Unfortunately we haven't heard back to our request for more order information so we're unable to look into this for you.
Please do feel free to reach out to our Customer Care team directly if you would like further assistance.
Kind regards,
Lovehoney Customer Care
NZ1_00266870
Hey team, I’ve ordered a parcel from you guys and it’s been more than 10 days, the parcel is same place in Brisbane airport for 1 week. Don’t know what’s happening even I lodged customer inquiry from courier service but can you guys help me in this.thia is my tracking … NZ1_00266870. If you see tracking details , I even lodge my inquiry. It’s still in Brisbane for 1 week. Please advice further action should I wait and how long more?
3 June 2026
Unprompted review
Reply from Lovehoney
Hi there,
I'm sorry to hear that you have not received your order.
I can see this was expected to arrive by the 7th. I'm very sorry for the delay.
We have contacted you directly via email to advise further on this. Please check your emails.
You will not be left out of pocket should the order not arrive.
Kind regards,
Lovehoney Customer Care
Awesome products and service
15 March 2026
Same products elsewhere at better…
Same products elsewhere at better prices. For males - the lack of proper dimensions is making purchases hit-and-miss. No return policy means you end up guessing a product, be disappointed due to a lack of proper information, so money down the drain. Buy elsewhere cheaper so the loss is less.
7 April 2025
Reply from Lovehoney
Hi there,
We're so sorry that you have had trouble with an order from us.
Our product pages do mention the dimensions of an item in the "How it Measures Up" section of the specifications, we do apologise if you missed this.
We also have a returns policy, we're very sorry if you had trouble locating it. It's linked at the bottom of the website under the "Customer Service" header.
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund. Lingerie can be tried on over your own garments but must be returned in fully in tact packaging with tags still attached.
Additionally, if you've opened a toy or bondage item, while we can't accept these back as a regular return, we completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this gesture of good will policy, you are welcome to return one toy per order for a gift voucher.
Our Customer Care team has reached out to you directly in regard to this to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Delivery service was good and no…
Delivery service was good and no damage
The product was what I ordered
Your quality was great thru out the service you provided.
22 March 2026
The products are not really helpful.
13 March 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that the items did not work for you.
I have taken a look at the order and can see that the items ordered state on the item pages, 'results may vary' due to them being herbal supplements.
Unfortunately, these items do not work for everyone, and I am sorry that this seems to be the case with you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
😵💫😵💫😵💫😵💫😵💫😵💫😵💫😵💫😵💫😵💫
17 March 2026
I got the product within 5 days
I got the product within 5 days, and it was exactly as advertised
16 March 2026
Chat bot doesn't work
Chat bot doesn't work. Would be better to talk about issues to an actual person.
Item came on time and was good quality, but the cups were very small and didn't fit my bust. If I had gone a size up then it wouldn't have fit around my body
15 March 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've had trouble getting in touch with us and that the item wasn't quite right. We can understand that would disappointing.
Our Customer Care team has reached out to you directly to assist in getting this resolved.
Kind regards,
Lovehoney Customer Care
Your AI assistant is no help at all
Your AI assistant is no help at all. It just repeated information I supplied it then passed me on to a customer care agent. Which was in the UK. But everything on your sites say this is Australian. Very frustrating when just wanting an eta from the courier.
12 March 2026
Reply from Lovehoney
Hi there,
I'm very sorry to hear that you are unhappy with our service.
We have customer care agents from different regions to provide assistance for as much of the day as possible.
Your order was shipped from our Australian warehouse and is on its way. I am sorry for the delay.
We have contacted you directly to assist further.
Apologies for any confusion caused.
Kind regards,
Lovehoney Customer Care
It was very helpful and easy to understand
It was very helpful and easy to understand when looking for what I wanted, very quick shipping, prices where better then others. My favorite company. Will be buy from here again.
11 March 2026
Easy site to get around
Easy site to get around ! Fast order and delivery considering I’m in NZ .
8 March 2026
Customer service and product quality is…
Customer service and product quality is of the highest level. Amazing company. Highly recommend. Great team.
20 March 2026
Unprompted review
Very quick delivery and goods as described.
Very quick delivery, well tracked. Items were as described and pictured.
A good buying experience.
2 March 2026
I love how discreetly it was packaged.
I love how discreetly it was packaged.
(I missed the delivered to my house and had to pick it up from the post shop; which could have been embarrassing.)
1 March 2026
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