Lovehoney Reviews 

So I got this as a prank for a friend for her bachelorette and when I recieved it .. it looked like it was not sealed properly. Which worried me. I took it out of curiosity to realize it didn’t work either .. I emailed them and got no response so I had no choice but to start a dispute. Once they saw that only then they replied and said once I closed the dispute they’ll refund me and I even wrote back and said ok but h don’t expect item back right because I claim u don’t take opened items back for hygiene reasons. They said (and I have proof in email) to just close the dispute n they’ll refund. After I closed the dispute I got no refund or response from them. I contact chat and tried to explain this and they not only ignored what I said n denied everything but were rude as hell which made me be rude also n they blocked me from the chat. I emailed and it’s been almost 2 weeks and no reply. So they’re clearly thieves and liars and scammers .. they claim they don’t want opened items back but they’ll ask for everything back n then sell it back to other. That’s so scary I’m considering suing them and escalating this on different platforms. They’re dishonest and greedy pigs don’t buy from them. And I’m going to have to report them to my bank as fraud n also open the dispute again. And yes I had to send the item back even though that’s not what they promised n it goes against safety and hygiene but I think these people are disgusting and not only dishonest .. will talk about this on my YouTube channel of 2 million and social media as well

Update response ***

If you’re being rude to em and denying what I said and straight ignoring and dismissing me .. then u expect respect when you’re team is being rude ? I tried to explain many times I have evidence in my email that I was promised refund once I close the dispute. I did close the dispute. No one responded. When I explained that on chat they denied it all. I already closed dispute 2 weeks ago but u guys disappeared and your team on chat is rude so stop lying I have proof and screenshots of everything n I’ll show the world !!!!!! I’ve already given my order number US1_04015501 and my email is posted !! yet even now you’re pretending !!! If I don’t get my refund immediately I’ll go ahead with everything I said I’m sick of scammers like u .. I even sent the product back knowing that you say on your website not to send opened items back yet u wanted it back shame on you after telling me you’ll refund me n I don’t need to send it back .. no care for hygiene !! Or customers

Update*

U only refunded 38 when total was 48.86
Please send full refund as I got an opened and defected item. And I stated that in my initial email.

I’m not going to argue. Your agent was telling me I need to return item and denied that I ever got an email about being refunded if I closed dispute. U keep repeating u couldn’t refund because dispute was open but why u disappeared after I closed the dispute. ? U didn’t issue refund u instead asked for item back which u didn’t before. Before to request was just close the dispute. U agent kept closing the chat on me. Love the entitlement here. So obviously I’ll react to the lies and disrespect.

It is so nice and slick but best of all, it cleans up easily. Bravo!

It’s a disaster. Delivery was delayed by two days. There is no way to contact support. Their chatbot states that there are no set timeframes for resolving complaints. The product works, so unfortunately, there are no formal grounds for a return. Promises to compensate for the inconvenience are nothing more than empty words on the website; the actual decisions are made by a support team that has no time for customers who have already paid for their orders.

My order did not work right out of the box. They ignore all my requests for a refund. Don't shop here!

Swift reply from customer service and return email confirms refund processed

Thank you

Everything I buy from here always makes me feel good

My order never arrived, and the customer service I received when trying to resolve the issue was completely useless. The package was supposed to arrive with my other parcels via Amazon Shipping, but no box was ever delivered.

When I reached out to Lovehoney support for help, they were totally unhelpful and refused to resolve the situation. To make matters worse, the agent abruptly ended the live chat on me three separate times while I was trying to get answers. Absolutely abysmal support and a complete failure to deliver what I paid for. Avoid.

You can’t cancel an order. There is 0 reason for it to not be possible to do.

First package was lost, they sent a replacement fast

I ordered an item ( UK1_11758490) that arrived quickly, but unfortunately it didn't work. I tried to contact customer service, but there was no way to speak to a real person—only an AI chat assistant, which kept telling me the item was under warranty and could be repaired. I didn't want a repair; I simply wanted to return it for a refund, especially as the product looked cheap for the price I paid.
Returns should be straightforward. Under the Consumer Contracts Regulations, customers have 14 days to return most items, yet instead of being able to arrange a return immediately, I've been told I have to wait up to seven days for a response.
AI can be a useful tool, but it shouldn't replace access to real customer service when people need help resolving an issue

Products came quickly and timely. And I loved my items

very good product, reliable

Due to using this website, the only place I had purchased anything that week, my credit card was stolen. A purchase was attempted in Europe to Zara, a small test purchase that was thankfully caught.

Not satisfied with item and no response from customer service request

I'm really disappointed to see the state of Lovehoney now. I've been a customer for years and years, I really trusted the brand, but I've baught an item that's not really fit for purpose. First it has a load of warnings on the box about being a novelty item only and not full regular use, then when I've used it with my partner it wouldn't stay in place, was uncomfortable and just made this awful high pitched keening noise. I doubt this has been tested by anyone before stocking.

My first step was to leave a negative review of the individual product, in the past this has always resulted in the team contacting me and offering me and exchange or voucher.

I didn't anything back so I tried to contact it them and was confronted with a horrible AI bot. The AI bot told me that it had opened a case, actually I don't think it had. Then I tried the AI bot again, this time it said it had opened a case and gave me a reference number and I got a reference email. I also sent an email directy, the email is not accessible on the website but I did get given it by the bot when I asked.

I don't think I'm going to hear anything back for weeks it just seems to me they've tried to implement AI and cut down on their human staff.

Finally, I am also struggling to find a replacement item, the range on the store seems really bad compared to how it used to be. I had a look on a rival site and found plenty of items I would want, but love honey seems to have a lot of very expensive chunky vibrators or cheap little bullets, they just do not have what I'm looking for.

It's really sad to see a good brand go South.

Abysmal.
Paid for next day delivery. Informed by Amazon delivery that they would not deliver until following day due to difficulty. Then I received notification that it had been delivered even though I was present " when delivered ".
The customer service by Lovehoney is abysmal, truly abysmal. 4 attempts with the Ai assistant ended with " "We cannot connect you , please try again".
Absolutely useless .
Order number UK1_11735680.
Ps how do you contact customer service if you cannot get through the bot to a human.

Great selection, my wife and I are always pleased and find what we want to play with. Some stuff is a little pricey. Over all one of our favorite toy stores.

Products came as described and sizing was accurate.