United Kingdom
Review of DPD UK
Super friendly and professional, always a smile and a nice comment. It arrived on the time advertised. Loud knock and reasonable wait time (We all know other shipping companies almost "throwing" the parcels and never waiting). Super happy with this service.
Review of Ulla Popken
I have been a customer from Ulla Popken for a few years now and this year I needed to get a black coat for work. Little did I know that I was going to start a not-so-great adventure with Ulla Popken where I experienced a poor customer service and very little solutions to the issues I had. Let me sum up what happened! I missed twice the chance to buy the coat I wanted in the 24/26 size because my debit card was expiring in January and although it went through on the payment (and had funds), my orders were cancelled on two occasions due to this and no explanation. In my quest to still find a suitable black coat, I ordered (and paid) for 3 other coats (which were 28/30, but no other sizes left then). Before they arrived, I found my coat again on the 24/26 half price (!) and I ordered it too, then I found the bigger size also half price and also ordered ... remember I am still waiting for the first three. The first three are not suitable, too big, when the others arrived, almost two weeks after ordering... and surprise! they have sent the wrong coat for the 24/26 one, which is actually my size... it is now sold out everywhere... and the only solution the customer service team is giving me is.. " we will find a solution for the return shipping costs"... appalling.... surely, you can do better Ulla Popken...
Reply from Ulla Popken
Hello and thank you for your review. We are very sorry that there has been a breakdown in our logistics and apologize for all the inconvenience. We also regret that the coat you are looking for is unfortunately completely sold out and can no longer be procured. We will take note of your feedback and pass it on to the department. The refund will be made shortly. Kind regards - Marina from customer service
Review of InPost UK
Super easy, user friendly experience with the InPost UK lockers... which will even work with digital labels (for certain parcels) and no need to even have to print it. Sending a parcel has never been easier!
Reply from InPost UK
Thank you for your kind words, Lidia! We're thrilled to hear you found our locker system super easy and user-friendly.
Review of DFS Furniture
Excellent customer service, explanation and patience while we look at the finance options. Thank you very much, I am now looking forward to receiving my new sofa!
Review of Photobox
Photobox is my favourite company when ordering any customized gift with pictures. The software for the photo books for example has improved tremendously and now it is even easier and faster to use. The quality is excellent, they are reliable and the customer service do care about your order. I am a very happy customer and I will keep using photobox and the results are always brilliant.
Reply from Photobox
Thanks for the detailed review. Always nice to hear from happy customers :)