furniture delivered, review amended,new review written above
waited in all day for 2 peices of furniture , it arrived in the time stated , if it wasnt for going online and checking i wouldnt of even known it was arriving so i managed to get the time off work ,anout 3.20pm the deivery van arrived and no one knocked so i went outside and waited , eventually a fella got out and came to apologise that i wasnt getting my furniture , he said he had no idea it wasnt in the van which i believe as he turned up,he aid he would try and get it redelivered tomorrow,had a chat and he said its not been put in the van which was sorted out ready for todays delivery,i wasnt happy and he said for me to ring the suppliers which is what i did,was told the driver is blaming the warehouse for the mistake and the warehouse is blaming the driver so no one actually took responsibility for this issue,the caller i spoke to i couldnt really understand but the part i did get was he will ring me back in 10 mins, 1 hour later still no call so i phoned them back to be told hes never had this problem before and hes spoken to the warehouse manager and no one is taking responsibility and he can not give me and update on the situation , i asked him to get a manager to call me but that didnt happen,he said he cant get my furniture delivered tomorrow as the route only happens once a week , im fuming, what a way of running a company , im still non the wiser when im going to get my furniture, its looking like they dont care,i will never buy off this company again,feel like i was fobbed off by the driver and fobbed off when i called to find out whats going on , to be told this hs never happened before , im finding this very hard to believe from the neg comments ive been reading , wonder if tomorrow will be a better day and will i get some answers,when do you think im going to get my delivery as hard working people do not sit on there back side waiting , we have to work so would like it to fit in with my time off now after losing a days pay for nothing yesterday (wednesday 10th ),still no phone call from a manager,update i will right another review it lets me,monday furniture didnt turn up, why didnt that surprise me , email saying not arriving till tuesday, email its arriving between 5.30 and 8.30, then its arriving between 6.30pm and 9.30 pm , then its arriving between 9.30pm and 11.45pm this has to be a joke , what company would even think of delivering at that time of night,the emails are from the company thats delivering,god know what furniture in fashion is thinking as they said they will keep me informed about the delivery and so far im emailing them and getting very little in return,had an email off them this morning but what they put in there email isnt matching whats happening on the delivery side of things ,im hoping when i do get my furniture thats its in 1 peice cause i dont think id get anywhere if i needed to return it but at this moment im thinking of getting a refund.......it continues,got home from work logged on to my emails and no response from furniture in fashion , i didnt expect it to be honest , checked the delivery and its gone from estimated to not coming and is being processed so god knows where my furniture is now and adam taylor from furniture in fashion is trying his best to locate my items, it will continue and will keep updating.........wed 18th may,i phoned delivery company last night and again this morning, no one available, why dont that surprise me , phoned furniture in fashion as i didnt know if a delivery was happening , spoke to someone called nick , hes assured me hes going to follow this up and speak to managers,i will hopefully hear something back as so far had no replies to emails i sent,ive also added pics of changes in eta 3 times in the same day , resulting in no delivery and its looks as if express 2 man home delivery had no intention of delivering as they start from there route in birmingham and drive all the way to south wales and im on there route and didnt even deliver but said eta was 11pm, they never delivered a parcel untill they were in wales and they must of been close to my house at 1 point cause im only about 30 to 40 mins away from birmingham so they could of delivered here,as far as i know they have my 2 peices of furniture but no updates on where it is or when im going to get it,its 12,20pm and im waiting to hear off furniture in fashion about what they are doing to get my furniture here,i cant keep sitting here even tho they are giving me delivery times as people have to work, ive already lost a days pay for the 10th,it continues
11 May 2022
Unprompted review