Sandra

We ordered a bed and mattress on 8 September 2025. Today is 19 January 2026, and our order is still not complete.

At the time of purchase, the salesperson told us that although the delivery time was 8 weeks on paper, it was usually shorter, around 6 weeks. In reality, we waited 13 weeks (that wouldn’t be a massive issue though). When the bed finally arrived, it came with a side board in a different colour.

The delivery team told us they would report the issue and that we didn’t need to do anything. After waiting a week with no contact, we went back to the store to ask for an update—only to be told that the shop had nothing to do with it and that we had to contact the warehouse ourselves.

When we finally called the warehouse, we found out that although the issue had been reported, no action had been taken. If we hadn’t chased them, nothing would have happened and our bed would never have been fixed.

We are now three weeks into chasing this issue ourselves, and it is still not resolved. The lack of communication, responsibility, and basic customer service is shocking.

Definitely would not recommend this company to anyone.

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Since posting my last review and being told to contact customer service directly, nothing has actually been resolved. We are still left waiting, still chasing, and still without a complete bed more than six months after paying for it.
We are now in week 6 since being promised a resolution within 2–4 weeks, and once again there has been absolutely no progress and no communication. This is completely unacceptable.

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Happy with my purchase. Dress arrived just as promised withing 3-5 days and is beautifull, good quality and it fits just perfectly. Recommend

Excellent service, great packagaing, very proffesional and i am over the moon with my shoes

Not received my parcel yet even though it was dispatched on 14.12. I can understand it is busy period and also delivery can be affected by everything what's happening around, but I am deffinitelly not impresed with the servise as Hermes didn't update the tracking since 16th. I have already missed Christmas but now I don't even know if my parcel will arrive at all

Great service. No issues, fast delivery and very professional manner ..

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Very happy with my purchase. Quality products, they keep you updated all the time, overall great service provided.

Excellent service from start till finish from Laura Muir and CCS. We were first time buyers with no experience and no knowledge what to expect but they made all process very smooth, kept us up to date with phone calls nd e-mails and also were able to solve efficiently issues as they occurred. Laura was always very nice and polite. Would definitelly recommend their services.

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Happy with my purchase. Fast delivery.