Nicholas

Horrendous ordering, returns and customer service. Ordered 12 items, their warehouse may send out 2 of 12 items. After waiting for an hour, got through to a live chat agent who finally placed a New Order for the missing 10 items.

The returns process was even worse. upon trying to return the items, there is sales process has been awful requiring multiple back-and-forth to process my refund, even though they have received the items. To make matters worse, on the final return of 4 items, their warehouse team has said they have only received 2 items.

Given the inability to do anything correctly, I have zero trust in their ability to count how many items they actually received.

Overall, don’t waste your time, save yourself the stress. Go anywhere else just don’t use these guys. It has taken far too long for a business of this size and quality, the service and operational workflows are that of an absolute start-up, in fact even worse because the start-up would actually care about their customer service and quality. These guys seem to have absolutely no care, no ticketing system and every new agent I talk to has no understanding all background on the issue or the refund.

Seamless setup, easy to use and install and great clear instructions. The price is cheaper than most other travel e-sims you'll find and the speed was great

Suitcases with next to no space, horrific pricing on returns, they're an absolute rip off for what they offer.

£40 to return the suitcase, £20 to return some packing cubes. What a joke. i could literally send it via Royal Mail for 1/4 of the price.

Disgusting practice and business, won't ever even consider Monos in the future. I saw an Ad for the suitcases calling themselves the "Apple of Suitcases" unfortunately they missed out the "Rotten" in their Ad.

1) Try the Horizn suitcases if you want something similar, better size/space
2) the return pricing if way more reasonable with Horizn.

It’s a shame, DPD used to be good, but these days, it seems they’ll use absolutely anyone. It’s a shame because their tech is good, but their drivers are hit and miss. You might get a really great, nice, courteous driver. Or like today, you might get the rudest person they have. I genuinely dislike any company using DPD and will avoid getting deliveries through them in future. Too many times have they decided to just skip my delivery or have some of the rudest drivers around.

Fantastic MOT from the Enfield branch.

One of my big worries is always that a test centre will rip you off and suggest fixes that are unnecessary.

This branch gave me a completely honest review of my vehicle, passed everything and gave me advice on my vehicle.

Fantastic service from your Technician Taner on your North London team.

Recently had my property refurbished so had to take down my entire system.

Taner called 15 minutes before arriving to let me know he was on his way. He reviewed all the bits and pieces of my system and ensured i had everything i needed to get my system up and running again.

He did this with exceptional speed and accuracy and was done in just over an hour. He cheeked the system, ensured everything was tested and working correctly and replaced any batteries that needed it.

Fantastic work and service from Taner. Really pleased with his customer service and attitude with getting everything back up and running and replacing any parts that needed it.

One thing i'm still waiting to see is better picture quality in the app. I'm not sure if the picture quality is what it is because the camera's aren't any good (low resolution) or if it's the sate of their servers. When i spoke to Farhad months ago, i was told it was that their servers couldn't handle full quality photos. Though i've searched online for what resolution their photos are and can't seem to find any details on it.

Pretty good service from the Enfield store and from DFS. They've constantly made an effort to call and keep me updated on when I can get my items delivered.

I feel i can only give them 4 stars as there was a glitch in the system that charged me £100 extra. They spotted this issue, called me and told me i had to come in and sign a finance agreement. I agreed and a few days later went back in to sign a finance agreement. Stupidly, i only checked my paperwork after signing (as i literally got to the store a few mintutes before closing time). When i got home and checked over the numbers on the finance agreement and on the original paperwork, i noticed the 2nd agreement was for £100 less.

Panicking thinking DFS had made a mistake and made me sign 2 finance agreements, i emailed them to get some clarity. They called me back initially to try and clarify the situation, only to leave me on hold for 15 minutes, by this point, i felt i'd been forgotten about so hung up. Didn't receive a call back from them until i emailed them again a few hours later to find out what the issue was.

They explained a computer glitch meant i'd been overcharged by £100 and thus i needed to sign a new finance agreement with the £100 deducted. But all of this hassle could have been avoided if they were clearer in the first place.

Still, the service instore was pretty good and the ease of purchasing my sofas and getting the finance in place was a breeze.

Fantastic products and really easy to deal with. My only gripe with them is their delivery method. At times we've had items that have arrived damaged, broken or with the packaging completely ripped open. I guess it's not easy to find a delivery company that can/will deliver items safely and with packaging intact.

Apart from the delivery issue, personally think soak have a great range at a fantastic price. Whenever there was an issue with any items or damaged items, a quick call to soak meant the issue was resolved and rectified quickly.

Their service has been fantastic and I would strongly recommend them.

Excellent service from Radiator outlet. Radiators are as described, look fantastic and you get fantastic service from the Radiator outlet team.

The courier company missed one of my packages and I contacted RO about it. They were quick and courteous and more than happy to help.

I’ve not turned my radiators on yet or used them so can’t tell you about the quality just yet. But I plan to return and amend my review once I’ve had a chance to use them.

As an addition to my review, i felt that it's only fair to update it once Carpetright resolved the issue.

I had the pleasure of dealing with Ashton, the manager at the Holloway Road branch and he was an absolute pleasure to deal with. He fully took the time to understand and appreciate the issue, but in addition to this, also offered multiple options to make this right.

He made the effort to reach out to me, understand the issue and then fix it. He called at the agreed time and after discussing the options on the phone, I decided it was worth giving Carpetright another shot and rectifying the issue.

Ashton was knowledgeable and fully prepared, from the moment i stepped in to the store this was very clear. He'd already selected carpets that were as close to the carpet i'd selected and ran me through multiple options. Providing advice and guidance throughout. He understood the importance of the selection and who I was selecting this for and how difficult this was to select between my family. I decided to stick with Carpetright because this level of service is something you don't find on the high street often and when you do, you reward it with your business and any future business. I was offered an upgrade to match what I was told i was getting (a lifetime stain guarantee) and i'm extremely happy with my choice.

Although at times Carpetright seemed evasive and dragging their feet, i'm pleased to say that Ashton was a breath of fresh air and completely put me at ease and i'm more than happy to see the matter resolved. In my eyes, people like Ashton are the future of the high street/Retail, putting the customer first and making things right when they go wrong.

While i was given incorrect information, I don't feel any of this information was given to me on purpose and do truly believe it was an honest mistake, but even when honest mistakes are made, they need to be rectified and i'm glad to see it has been.

If every member of staff is as helpful and attentive as Ashton, i'll always be more than happy to recommend Carpetright. I hope Carpetright really do take this on board and realise how much of an asset he is.

The proof will be in the pudding of the new carpet i've selected and i'm keeping my fingers crossed it'll be as good as i remember it being in the store.

Best price and fast payment. I sent in some old CDs and games and although the price was low (what do you expect, who uses CDs anymore?!) was great to see they had some value (better than going in a bin!). Payment was super fast and straight to my bank account. So I can’t complain. I tried scanning the items in on multiple sites. And music magpie seemed to be the best price out there.

Poor customer service with little understanding.

Complained about the taste of the protein i bought, it tasted and smelt awful. Might aswell have been sewage water.

When i complained, i laid out the issues, got a reply asking for what the issue was.

When they then started investigate the issue, it took them 2 weeks to tell me that before any batch is sent out, it's tested for its nutritional quality.

Well that's just fantastic. Let's all eat food that tastes like garbage, but has the correct nutritional properties....

Had to go back and complain to get a refund. MyProtein has come a long way from a few years ago where they had top quality customer service. I shouldn't be running around in circles and chasing them to get the issue resolved.

Great way to save money! Alerts, emails, notifications. Couldn’t be easier to save!

Overall, every person i've spoken to from the Verisure team so far has provided exceptional service.

I have to say, i was very dubious about the service Verisure were offering to start with. Everything seemed too good to be true. The price for the system? Way less than any other competitor had quoted me. I have an old Secom alarm system, and to upgrade it with ADT? £1,600 and that wouldn't even provide a similar level of service! A new system from Verisure? £500. I'm sure you can guess where i told ADT so shove it.

Kieron was my installer, he came equipped to show me all the parts of the system and reviewed my home suggesting the best places to put the equipment. His assessment was thorough and professional. Kieron even went the extra mile in getting my quote reduced for me and obtaining an extra remote for my mother to use (thanks to Kieron's boss too for offering this), it was a really nice gesture to see that Verisure cared about the security and welfare of my family as much as i did.

Kieron was also my installer and was assisted by the installer trainer - Chris. Chris was also fantastic. After the system was installed, he ensured Kieron had set the system up correctly. after the system was live and in testing, he ensured that we knew exactly how to use the system. What i really appreciated was his encouragement for us to take a video while he demonstrated how to use the system. This has come in handy many times as a reference point! Really appreciate the service from both Kieron and Chris and hope they do get the message passed on.

A few weeks after my installation I got a call from Verisure, for a second, i thought my alarm had been triggered, but Fahad was quick to let me know there was nothing to worry about and this was just a follow up call after my installation and would only be a few minutes if it was a suitable time for me. Fahad was great on the call, he was courteous and professional and was ready to help with any questions i had. In reality, i probably took up more of his time on this call than he thought he'd spend on it! Fahad was quick to explain all the options on my system, put my mind to ease with the issues i'd been having with the system and the reason for the low picture quality on the mobile device. Fahad explained that for speed, their HQ got the higher res images while the mobile app only got lower res images. Fahad said he'd checked the photos that had been taken from a previous triggering of my alarm system and everything looked good on the screen. I should have asked him to send a photo to my email but in the moment, i didn't think of it! Fahad explained when these issues would be fixed and i'm really grateful for the fantastic customer service he's provided.

Overall the customer service from Verisure has been fantastic. I don't know whether Verisure has a strict interview/recruitment process but every one of their employees i've interacted with has been highly professional. Overall i think the system and service is fantastic.

I'll eagerly be awaiting the mobile notifications and better picture quality in the mobile app which i've been told should be delivered in early year and mid next year respectively!

Update: feb 2019.
Still a big fan of Verisure. But got to dock a star on the rating. While it’s moatly a good system, there’s some Pepsi t features I feel they’ve not thought through. The SOS on the fob reader is the biggest one. I bought this system for safety and security. So if my mother opens the door and someone tries to barge in (happened to friends) she could hit the SOS on the fob reader. In reality, it’s apparently not this simple. Instead, you have to press the 2 buttons for the SOS and also wave the key fob on the reader. This seems like a pretty serious design flaw to me ... “it’s an emergency, let me just hit SOS and wave my key fob... ohh too late they’ve already barged me past my reader..”

Come on Verisure! Expect a little more here...

Okay service but inaccurate listing, It showed the wifi icon showing what i thought meant i'd get a wifi car. instead, instead i got a toyota Prius with no wifi

Good service and way to order and collect

Fast delivery and returns. Can't complain

Service was slow and took a long time to get a reply. Plenty of T&Cs for them to get out of absolutely anything. Clipped the side of my car. Main dent was 30cm max, but more like 28/29cm at most. Had a few small scratches and they still rejected the claim.