Benoit Lorendeaux

Ordered a wardrobe for our bedroom.
- sales lady informed us only on the last step of the configuration (30 minutes) that delivery would take 8 weeks
- on the day of the delivery, the 2 guy did not have the configuration and started the assembly wrong. My girlfriend found the configuration, asked them to correct and they were not happy because we wasted their time
- then I had to leave the building and found that they had damaged the walls and the elevator door at the ground floor level. Badly damaged.
- submitted a case, keep on pushing, being told on the phone that I will get an answer soon. 1 week gone now
Definitely a very bad experience from begin to end.

Bought the Luba 2 5000 for my dad. He is 85. The robot now mows for him, so he has more time for other stuff.
Setup went very well, absolutely no issues.
Even though the lawn is very rough, it works perfectly.

Bought my email address I don't know where.
Tried to stop email flood by opting out, does not work.
Very aggressive spamming policy, should not be tolerated.

Last update: I now moved my assets by selling, transferring cash to the new broker and buying assets again. Lost 10k in the process, thanks a lot Saxo. No-one ever called me back in spite of many promises. Don't believe or trust anything they say. Submitted an official complaint, again no feedback. Dinosaurs.

Latest update: still nothing solved, in spite of all the promises. I now am scared that this is going to end-up really bad (are they going bankrupt?). I will stop trying to transfer my assets out. Will sell and transfer cash. Accepting to pay more to get the hell out of there.

I've been a customer for a very long time (back when they were still a Danish company).
Now closed my accounts. They are cutting costs, moved their customer service to India with a negative impact. And at the same time increasing fees.
Their compliance is very cumbersome.
The rules keep on changing. They suddenly decided that you needed to have a pro status to trade all ETFs, because "this is a risky product".
Moving my portfolio to my new broker took a very long time as well, and still not over after 6 weeks, no feedback, no visibility.
Funding my account with cash was also quite a thing, took sometimes many days to see the money credited to my account.
Having made the move to new brokers, I can see significant improvements so far.
I do not recommend.

Reservation avion pour Rhodes, passage de 300 à 420, alors qu'il était explicitement indiqué qu'il y avait un rabais de 120, message d'erreur à la commande "prix plus disponible".
Reservation hotel pour Singapour, prix plus haut à la commande que sur la liste.

When we tried to check-in on our return flight from Cancun to Frankfurt, we were told that we were not on the passenger list.
The check-in counter employees told us that the travel agency had failed to book the segment.
We were then left without any assistance at midnight in the Cancun airport. We had to find a hotel for the night.
We got in touch with our travel agency to ask for a solution, and when they contacted Condor Airline services, the agency was told that we were no-show. This was a lie.
Now, according to our travel agency someone at Condor recognized an internal mistake and a solution was found for our return trip to Europe the day after without additional cost. On this return flight we met other passenger who were supposed to be on the same flight the day before. According to them, the flight was overbooked and they had been compensated accordingly. We found out that we had been less lucky and lied to.
I raised a complaint with Condor Airlines customer service, and got a standard policy copy paste as the only answer, after 3 weeks. No compensation.
Treating customers this way is unacceptable, and I can only advise people to avoid this company.