Review of XXXLutz Schweiz


Rated 1 out of 5 stars

Building damage during delivery

Ordered a wardrobe for our bedroom.
- sales lady informed us only on the last step of the configuration (30 minutes) that delivery would take 8 weeks
- on the day of the delivery, the 2 guy did not have the configuration and started the assembly wrong. My girlfriend found the configuration, asked them to correct and they were not happy because we wasted their time
- then I had to leave the building and found that they had damaged the walls and the elevator door at the ground floor level. Badly damaged.
- submitted a case, keep on pushing, being told on the phone that I will get an answer soon. 1 week gone now
Definitely a very bad experience from begin to end.

11 September 2025
Unprompted review

Reply from XXXLutz Schweiz

Guten Tag Benoit Lorendeaux, danke, dass Sie uns bewertet haben. Wir bedauern, dass Ihre Reklamation nicht zufriedenstellend bearbeitet wurde. Gerne würden wir Ihr Anliegen prüfen. Bitte senden Sie uns Ihre Auftragsnummer an Rezension@xxxlutz.ch zu. Vielen Dank und viele Grüsse Ihr XXXLutz-Team