A lovely addition to Crown and a beautiful experience. Staff super lovely, champagne on arrival and a very informational but incredibly relaxing treatment. Loved the skin analysis as helped me understand what my skin really needs. Can’t wait to visit again!
29 July 2026
Reply from Éramai
Dear Amanda,
Thank you for taking the time to share your wonderful review.
We're delighted to hear you enjoyed your experience with us and that you found both the treatment and skin analysis valuable. Understanding your skin is the first step toward achieving long-term results, so we're pleased it gave you helpful insight.
It was our pleasure to welcome you, and we look forward to seeing you again soon for your next visit.
Shayne goes above and beyond to fight for what is best for you. He thinks outside the box, is always available and genuinely cares about his clients. Shayne has helped us buy and sell our dream homes and we couldn’t be more grateful we met him. Do yourself a favour and work with him.
Shayne is by far the best broker I've ever met. He went above and beyond to understand and help us achieve our impossible dream. He kept us across all the details, and was professional, courteous and thoughtful throughout. Thank you for everything you've done Shayne!
7 July 2020
Unprompted review
Reply from Liberty
Hi Amanda, we're so glad Shayne could assist! Cheers, The Liberty Team.
So disappointed - a positive comment given to our star team member was removed by TrustPilot and it's taking 3 weeks and counting for this issue to even get addressed. Yes, we're paying clients.
1 July 2020
Unprompted review
Reply from Trustpilot
Hello,
Thanks for getting in touch. I am sorry to hear reviews of your company may have been detected by Trustpilot. It could be that your reviews have been flagged by our fraud detection software as they were unable to be verified. I understand this can be frustrating and I hope I can help explain how this has happened.
As Trustpilot is an open review community, meaning anyone can leave a review on Trustpilot without an invite, we need to have systems in place to allow us to detect potentially fake review. To help with this, we developed a fraud detection software to run on Trustpilot. This unique software runs independently, 24/7 across our platform, examining a large range of different behavioral parameters - such as, for example, IP addresses. The system then uses an algorithm to calculate the likelihood that reviews are fake. This is represented by a ‘fake score’. If the score for an individual review is very high, our software will automatically move the review offline and send an email message to notify the reviewer. You can read more about our tool here https://support.trustpilot.com/hc/en-us/articles/115000711088-How-does-our-fraud-detection-software-work-
This email will give the reviewer the opportunity to contact our Content Integrity team and provide verification that your review is genuine. We will of course reinstate the review if the Content Integrity team find the review to be compliant and genuine. This software is usually very accurate at detecting fake, but occasionally a genuine one will be picked up. If you are having issues collecting reviews, please reach out us to ensure you are collecting in the most compliant way (https://support.trustpilot.com/hc/en-us/requests/new).
You can read more about how to collect verified reviews here: https://support.trustpilot.com/hc/en-us/articles/360000996007-Send-invitations-for-verified-reviews