Ian p

Website is easy to navigate, proving is clear and the products have been received quickly

Website easy to navigate, good quality products at good prices. Delivered on time and in tact

Prints came quickly packed well no damage and no poor quality

Easy to shop on the website, products exactly as described, came quickly and packed nicely

After purchasing the product it was delivered on time and was not damaged and looked exactly as I wanted it to

Absolutely appalled at the service being received at present.
I have an ongoing complaint from November 2025 and still no further with it. I am being charged for energy that hasn’t been used and all I am getting is bog standard replies and no support or answers from the energy supplier. A random amount of energy was added to my account when they could have requested a meter reading instead they added 1200 units. It turns out that my meter is faulty and they have accepted the meter readings not picking up on any errors, although they have accepted them they are now saying that they don’t have to. Instead they have hit me with a £700 bill. Although I was of the understanding that this was being looked I. To the adviser has done nothing but tell me the same thing over and over. I have asked to speak to someone higher but this has not happened. I will have no choice but seek legal advice and lodge a formal complaint with the energy ombudsman as I am trying to resolve but no joy with contacting UW. I have tried ringing the dedicated escalation line but after 25 minutes still no answer. Avoid this company

After 2 weeks of sending an email the reply I have had back is a copy and paste still no answers. Has spoken to another colleague still not heard back from them

Today I spoke to a colleague who couldn’t be bothered to look in to my account as she has enough of her own work load and told me everyone was busy on the phone at that time, when I commented it’s not a great advert for your business I was told that they were short staffed, not sure how with the extortionate money you have taken from my account. When I said about going to raise with energy ombudsman as no one could help I was pretty much dismissed, absolutely continuing appalling service

Currently really unimpressed with UW. I have N ongoing issue with my Meyer not working. Despite numerous calls, emails and engineer visits it’s still not resolved. A meter reading was put in to my account over 1200 units more, I am normally estimated 45 units per month. My shock when I received a bill for £400. UW only seems to care that a smart meter is installed and this is their answer to every single query, yet the engineer has stated that the cupboard is making it difficult to access and a do frame needs removing. They have been told this twice now. They can not explain how to resolve this and also can not tell me who has accessed my account to change my meter reading, what other information of mine have they seen?? Once resolved I will look to leave

Great sales team. No pressure or pushy salesmen, they listen to what you want and what you can afford. They will always go out of their way to get you the best deal and support in making g things affordable. Always at the end of the phone for support

Drivers gave me a ring before they were due at my house to ensure that I had plenty of notice. They were polite and professional throughout and ensured that the sofa was in the right place

Shop was clean and tidy. Salesman was not pushy gave the usual Introduction and left us to browse the sofas in peace. The non pushy approach made us feel at ease and we purchased a sofa, really simple and good interaction from the salesman with our youngest

Product delivered quickly, product was in tact and works

All throughout the renting and the referencing process the team have been both professional and courteous doing what Eve they can do to support

Parcel delivered with in the time frame by a friendly driver

Good value product, was easy enough to design and modify the product, came quickly and packaged well, good quality products and prints

Really poor service. Ordered 2 pops back in early October for Christmas presents. Only 1 has arrived. Have chased several times to receive big standard email replies and when I finally had a personalised reply in January, where this was going to be chased up by the courier team I have not heard anything back.

Website was easy to use and navigate. The watch arrived on time and exactly as described

Easy to build in the website using my phone, fast delivery and amazing quality

Great service. Website easy to navigate, good value, love the fact postage is free. Items in great condition even though used, worth a look before you hit the high street as some oldie goldies on the site as well as up to date titles. Delivered promptly and in a Jiffy bag so protected.
11/10 rating definitely recommending to others and will continue to use!!

Easy to use website, prompt response from Customer Service Team who resolved my query quickly without hesitation. Next day delivery by a courteous driver. Always a good experience

Disappointed

I previously have bought from the Book People.

On this occasion I had purchased some books and waiting for them to be delivered. I received an email to say that the books were with the Courier and that they would be delivered on that day. At around 12pm the website updated to say that the books had been attempted to be delivered, I had been in all day, when I contacted the Book People I was told that it was because the Courier had queried the address, so a different reason. I was told I would have to wait till the next day for the books to be delivered.

I waited in the next day for the delivery, at around 1630pm, the courier website updated to say that they had been delivered, the books were not with me. When I spoke to The Book People I was told that they had been delivered to me and there was a signature for them. I was told that they would look in to it and call me back. After an hour I phoned back to be told that they were trying to get hold of the driver, and that they would be in touch to let me know what was happening. Its been over 2 weeks now and still no phone call.
The books had been delivered to a neighbour round the corner, no note had been put through the door so I am lucky that the neighbours brought it round.

The errors seem to have come from the Courier but the after service from The Book People has put me off using them again, or recommending them, despite the previous service.
Guarded for the next purchase but wont fully rule them out.

Order No.20949494

15/09/17 - Added 2 more stars to rating as contact made from Customer Service team, who were apologetic and reassuring