Barbara Muna

The staff were very attentive, friendly and cheerful. The lady on duty at the reception desk in the morning was charming.
The boarding was quick and efficient
My cabin was prepared and ready
The food (breakfast) was nice, portions were generous, variety was good, delicious fresh fruit, pastries tasty; some marmalade would have made it perfect.
I was sorry to see the yoghurt was not served in the pottery jars now and are in plastic containers. Also missed the gentle music “morning wake up” alarm.

I chose a specific date for delivery to see what flowers were available. The options were shown and I made my choice. However at the checkout the message came up 'not available for delivery on the chosen date' I adjusted the date by 2 days, same message pops up; I again adjusted the date by a day, same message, I again adjusted the date and guess what? Same message not available. If the product is not available why display it as an option for purchase? I contacted B&W bot and was connected to an agent who was with the UK section & could not help but said they would transfer me to the German section (flowers are to go to Germany) After half an hour I gave up waiting for the next agent and sent a message on B&W Whatsapp, still no response after 45 mins so maybe their Whatsapp is not manned either, who knows?
All in all a terrible service, (if you can call it service as it was non existent) and I certainly cannot recommend the German BloomandWild what a disappointment as I used them for a delivery in the UK and there was no problem.

Website easy to navigate and book the service
Driver arrived within time slot allocated
Driver quick and efficient
Updates to show progress of my luggage were just right i.e. not too many
Luggage arrived at my destination perfectly
I have used this service before and will continue to use them as it means I no longer have to struggle with suitcases on the train/public transport. A taxi to the airport is far more expensive than this service.
No more long queues at check-in waiting to drop off luggage.
No more going to airport extra early because you have to allow extra time managing luggage on trains etc or waiting in queues.
Now I can just go straight to security and into departure lounge relaxed and not exhausted from the task of travelling from the house to luggage drop off. Yay!

The agent tried to be helpful but I did not get the answer to my question.
I needed to know how to add a meal voucher to my ticket purchase but was unable too, as this facility has been removed from the booking process.
The agent did not know why this option had been removed and I was informed that I would have to purchase the voucher, at the airport check in desk. However I have opted for luggage pick up and check in service, from Portr, in order to avoid the long check-in queue and now I have to stand in the long queue anyway, which is to say the least extremely irritating!
So, why has the online meal/drink voucher purchase been removed?

a very good service from Exeter to Heathrow and back again. Journey was quicker than using trains, which require train changes, cheaper than train and was very convenient being door to door. Drivers were very good and they changed over so no driver had to drive too long, which is good safety.

The booking process online was good.
Choice of bouquets limited
Delivery was on time & good
Bouquet when delivered, had 3 broken blooms and a further damaged bloom - this was not good!
Bouquets need to be packaged better to protect the flower heads. The Bouquet was expensive and to have 4 of the blooms spoilt is not good value for money.

Received my purchase quickly. I decided not to keep the purchase and so returned it and I was refunded very quickly also. Very efficient service. I will purchase a different item

Easy site to use - best price compared to other search engines

nice clean car & helpful, friendly staff

The choice of flowers, user friendly website, price, speed of delivery and finally excellent quality of flowers = 5 stars

Tremendous saving. Also it was great being able to get a fragrance not so readily available in the high street!