Caz M

Package arrived on time.

my score would be MINUS10!!
i have never experienced such incompetence in all my life! 2 days wasted waiting in for a collection and the lies told that they had called when they had not as i had been in all day! (05/07/24 )
when i called and insisted they come back and collect my item on the same day, both days ( second day 8/7/24 ) i was told the driver had finished!!!!! it was only 4.30pm and 5pm respectively on both days.
i am furious!! when i had spoken with this person (sihosihoe ) said she would call back, she never did and the second time i called 2 hours later ( spoke to same person as before ) i gave veiled threat of complaint she called me back half hour later and said he could pick up tomorrow! as you can imagine i was NOT happy.
how is it possible for a company of this size and experience to be sooooooo BAD!
Judging by all the reviews here i am not alone, how on earth is this company still running. absolute disgraceful service. not only wasted 2 days but wasting time having to make calls as well! and adding insult to injury it was a premium phone number to boot!!!!

I just did the IM webinar, it's great to have a little hand holding as we approach this next bull run never having done it before!!! great to hear about other members wins as well! and to have validation of the actions i take are the right ones and keeping up to speed with the markets. thank you Dennis and Keith!

the hybrid webinar was really great, was lovely to see a live audience as well as people online ( i was online ) it was a day packed to the rafters with so much information, energy and especially motivation. it was a reminder of the reasons why we joined IM and most importantly to remember what our goals are for the future. it was also nice to see the whole team behind IM. thank you for the push just when i needed it. : )

Just did the recent weekend webinar (18/2/23 - 20/2/23) a high octane, high energy and full on 3 days! As a beginner to the world of trading and crypto’s it’s explained in terms enough to get to grips with and obviously in time will get used to the language of finance. A nice diverse mix of people on the course, however, as a female, it would be nice to have a female energy amongst the group of trainers. That said,
John, Dennis, Keith and Marcus (with his witty banter) all had a genuine willing for you to succeed.
Great day.

Delivery of 1st parcel last week, time slot 1-3pm, suddenly the tracker said it was changed to 12-1pm, luckily i was home, i waited for the delivery, no call on my doorbell, then I received and email to say it was delivered. I went out to the main entrance of my building to check and it was left in an un-secure place, (on top of mailboxes, just because there were other parcels there) they had NO INSTRUCTION to leave it there, as i have had thefts in the past.
I was livid because this was an expensive item and it would not only have cost me the expense of ordering again but the hassle of dealing with this is situation in time and energy, so sent a feedback regarding this.
Today! 30th Nov ‘22 the same this happened again, only this time i put a notice above the door buzzer panel, which could not be missed, stating I WAS AT HOME, RING MY DOORBELL AND EXPLICITLY SAID “DO NOT LEAVE ON TOP OF MAILBOXES” not only had it been delivered early (which is not a bad thing i know) but the notice was totally ignored and when i saw the email there was a picture of my parcel on the floor next to the entrance door ajar!! Not even my door! This is NOT WHAT I CALL A SUCCESSFUL AND SECURE DELIVERY, IT IS ABSOLUTELY DISGUSTING, AN EXPENSIVE ITEM LEFT IN AN ENTRANCE WITH NUMEROUS PEOPLE IN AND OUT OF MY BUILDING! I AM FURIOUS.
This has to be the worst company i have ever witnessed, only seconded to the Post Office. Since Covid it seems that postal/delivery companies think they no longer have to deliver to your door and to you in person. This rating would be in a minus if it were able. This company needs to seriously look at your staff training. Sheer incompetence.

It’s brilliant so convenient as to when you pick up and return. Really happy : )

Missing items
I had a few items missing from a delivery 4/3/21 and got in contact with Superdrug on the Chat. LAURYN helped me with my problem and was super efficient and super quick and resolved my issue to a VERY satisfactory outcome.
However, i had tried to deal with this via Twitter and it was a complete and utter nightmare!! Firstly with starting at 15.02pm heard nothing until 19.43 from SIDRA heard nothing back from her, then it was EMILY who would love to help at 21.32pm asking for email and sent image of my invoice for 3rd time at 22.01.
Next morning at 7.14am had a terse response from DAVID telling me my items didn’t qualify for the offer i had mentioned, which they clearly did as it was shown on the invoice under ( promotions savings ) had he bothered to ask further and then had ‘no response back from him either!! Really POOR show from these 3 individuals.
Thank god this tale ended nicely after i went onto the website and did a chat with LAURYN who was a superstar!!
LAURYN ⭐️⭐️⭐️⭐️⭐️ Rating from me.

I would give zero if I could, my company has recently signed up to using this company about a year ago and since then it has been a nightmare to use. since being made to join as an employee, I’ve lost count of the times I cannot get access to my account! I like to use a unique password which is easy for me to remember, so when trying to enter and it says password needs to be reset not once but again and again I nearly lost it!
Even now at this point I set up touch login and it still asks me to reset my password and unable to gain access!! It’s the most infuriating piece of tech I’ve had to deal with. It’s ludicrous why you have to keep changing your password! It’s easier getting into my bank acount than it is a payroll account! Ridiculous!!

as a freelancer, it was great to purchase all my products in one place.
delivery was super speedy, not sure if that was luck, if not, it was very impressive.
will be back : )