DHL Express Deutschland Reviews 

A simple product exchange takes about a month?!I am extremely disappointed with DHL's service within the EU. They are shipping slower than a snail, which is absolutely ridiculous in this day and age. I am currently trying to return a defective product, and due to their incredibly slow pace, I have to wait weeks just for the package to arrive.
.Unfortunately, I had no choice but to use them because the online store provided a prepaid DHL return label. One thing is certain: I will never shop at an online store that uses DHL for shipping ever again

Ordered item from Marine parts Ldt Bulgaria, paid for Express delivery which stated 24-48 hours. Got messaget today 30.06 that delivery will be on 7.07. It means 7 days for express delivery? What are you sending it with, bycycle?

I am extremely disappointed and outraged by DHL Express's service. I purchased an Engo 3 Photocromic smart eyewear as a gift for my friend who permanently and legally resides in Germany. The package was shipped from France to Germany—a standard intra-EU delivery. Yet, DHL managed to turn a simple delivery into a month-long bureaucratic nightmare based on what looks like pure discrimination.

This is my SECOND attempt to get this item delivered via DHL, and both times have been a disaster:

First attempt: DHL put the shipment on hold and kept it for 10 days without any explanation, updates, or requirements. They provided zero communication and eventually just returned the package to the sender.

Second attempt: DHL held the package again, this time demanding identity documents. As a law-abiding individual who is NOT on any sanction lists, purchasing a perfectly legal consumer item moving strictly within the EU, I provided my Russian passport. The immediate result? The package was instantly locked on "Hold" again with no further updates.

It is glaringly obvious that DHL's automated systems or compliance officers are flagging and blocking shipments based purely on nationality, completely ignoring the fact that the transaction and the delivery are fully legal and happen entirely within the European Union.

Because of your paranoid compliance algorithms and lack of human common sense, a simple gift delivery has been delayed for nearly a month. This is not "security"; this is textbook discrimination and terrible customer service.

I hav already requested the seller to recall the package and resend it via another delivery service. I will never use DHL again and strongly advise anyone with an international background to avoid this company.

(Note for DHL support: I have all the tracking numbers and communication history ready to provide upon request).

Did not deliver my package. I had to drive to a sorting facility to grab my package because they were saying the delivery address was not correct. Even though I can type it into google or Apple Maps and it can take me to the location the package was supposed to be to be delivered too. the worst delivery service. Not sure how they stay in business. They just stealing peoples money. I should not have to drive over an hour away after the package was two days late to get my parcel.

I dont mind a delay but I get furious with lying for not delivering and bad excuses for not delivering on time.
I always have problems with DHL.
All the other companies if they cannot deliver then they leave package in a DHL delivery point and send a message to me.
DHL now is a totally garbage company that we cannot trust

Worthless like most German businesses.

Absolute disaster. DHL picked up original artworks in Berlin for a Zürich exhibition in March. They never delivered them. After 6 months of incompetence, the package is back in Berlin—it never even crossed the border.Now, DHL is demanding 420 EURO just to give me my package back! This is essentially a ransom for a service they failed to deliver. The works have been opened and poorly re-wrapped by staff, risking damage to sensitive art.Because of DHL, we missed our exhibition and suffered professional damage. I will not pay a cent of these 420€ and will be filing a lawsuit for compensation. Avoid this company if you are shipping anything of value.

Absolutely incompetent overpriced service
regular DHL is 9 out of 10 times faster and more reliable than this absolute garbage service.

why do i pay a premium to
1. not get saturday delivery especially when before it the friday was a holiday so my package is delayed 4 days while with regular dhl it would have been just delivered saturday like normal
2. have the lazy ass driver completely miss my door and claim he needs more information when no other delivery service misses it
3. the customer service is such a pain in the ass to call if anyhting goes wrong you have to just wait for THEM to call you

DHL express works in bad faith, no other way to describe this.
I imported a few stationary items some time ago, during the customs declaration they asked us to list the item categories of what we imported.
We did as asked and listed everything that we could.
DHL just scrapped whatever we sent to them and decided to categorize it as they see fit.
Thing is, they charge 4 euros per category when doing the paperwork.
I bought 12 items, some of which are, for example, pens (Although not the exactly same pen), and they should have gone under the SAME category. What DHL does? Put EACH PEN IN DIFFERENT CATEGORIES, so that they can charge 4 euros for each one (This is just one example, they separated ALL ITEMS IN DIFFERENT CATEGORIES, even though we have many that would go under the same categories themselves). In the end, they charged me 48 euros (12 categories * 4), for handling some books and pens.
This is insane, seems like DHL does not like to work with returning customers, because I am NEVER sending anything through them again.

I am reporting a total lack of professionalism regarding shipment CY262157732DE, sent from Dachau, Germany.
​Despite the delivery address being perfectly clear and correctly printed on the label, DHL Spain refuses to deliver, claiming it is "vague" or "incorrect." This is a blatant lie to avoid a rural route.
​A "Home Delivery" service was paid for in Germany, yet I am being forced to travel to another city to collect my package. This is a breach of service. I expect DHL to honor the contract and deliver to the address provided immediately.
​Tracking Number: CY262157732DE
Origin: 85221 Dachau, Germany.

Avoid using DHL Express. They not only charge high for their services, but they do not deliver to the destination address. I reported re-occurring practice that a DHL Express driver claims not to find me at home and then drops off my package far from my home forcing me to carry the package (for which I paid express home delivery service) for a long distance. I created many complaints but nothing changed. This means that the company encourages this kind of behaviour since they did not take any disciplinary action against this driver but rather they continue to charge customers for express delivery service to home but after that, they do not care.

I paid 115.00euro for a parcel i was told it would take 4/5 days its been 9 days because where it's going is the 4th today and finally they are delivering it today very disappointed and been ripped off with the amount i paid

Not good . 50 % packs not come . Long time waiting

DHL express delivered a very valuable item today. Its Christmas Eve and I didnt expect it delivered today.
Map and real time tracking was spot on.
The delivery driver was friendly and courteous.
Excellent service today DHL and thank you

They're inflexible, don't engage with the customer, and don't try to find a solution. There's a problem with tracking and delivery notifications.

Feel like crying. I am desperate. Didn’t know a courier of packages could cause so much desperation. I feel nothing but hate because of DHL’s inferiority and incapability of delivering packages properly.

I contacted the eDHL service to make a complaint about where they delivered a package, which was directly in the wheel alignment of where I park my vehicle as I enter the garage. Nothing would have detected the package because it was not large
And it was dark upon arriving home. I have not heard from them and it has been over five days. Because of the carelessness and neglect (front door was a mere 15’ away) the entire package of $159 worth of items are damaged beyond use.

Everytime I have to ship something, the deliver is delayed of AT LEAST 1 day. With these prices I pretend the shipment arriving on time.
Worst shipping company ever tried (and I did it many times because my company uses it, unluckily).

Just avoid, can’t upload a photo unfortunately how they delivered a parcel to safe place, literally left it at front doors of the building!!! An if merchants, companies can’t make a simple due diligence and offer alternative to DHL, I’m going to blacklist them as well.

Looks decent... for now. The package did take one day to arrive, but it did come later in the day. The only thing I'm kind of concerned about is how the.. vehicle looked like. It was literally just a rundown, white van. I don't think that's a good choice for a company vehicle but each to their own. The delivery driver was friendly and professional. I hope that a van like that is not going to show up again, it was really strange and creepy.