J G SINCLAIR Reviews 

Firstly, it seems inconceivable that RYOBI have ONE UK service centre.
Dealing with RYOBI, merely demonstrated, their (lack of) customer service team merely pass on out of date misinformation.
My RYOBI shredder, had died and my basic investigation seemed to indicate, a whole PCB needed to be replaced.
CJ Sinclair in Ramsgate are the UK repairers.
Having got nowhere trying to phone them, it's easier to get a Dr's appointment, I emailed them. After a protracted email exchange, finally I was able to get a price for the part...which was IN STOCK.
At the end of April, I drove to Ramsgate and left the shredder for the confirmed estimate, which I was told would be 10-14 days. After nearly a silent month, I made contact via their Chat, only to be told the estimate was emailed 2 weeks previously. It was resent and arrived immediately. I do not believe it was sent. I paid the quote and then discovered it would be a month before it would be repaired. IN STOCK does NOT mean IN STOCK IN RAMSGATE.
After another 5 weeks, I made contact via their Chat again, only to be told I was emailed 10 days previously to advise it was ready for collection
3 days later an email arrived informing me the shredder was ready. Communication problem or B/S?
I collected the shredder and it was apparent that this multi brand service centre, are inundated with repairs.

I'm pleased they are busy but not impressed with the poor communication.
On the upside, there's good Fish and Chips to be had in Ramsgate. 😋

very expensive

long delays - months to get my device returned

can't get through on the telephone - phone is constantly engaged and they have zero customer service skills

astronomical delivery charges and kept on extending the repair time

unless you have no choice - don't use them

First class
Sent pdf spares list with part numbers, ordered using info provided
Invoice emailed within minutes Job done
Excellent service many thanks

Although Ryobi approved the repair to my Vacuum cleaner I had to submit (again and again) proof of ownership. (It was still under guarantee) In the end I had to ask Ryobi to deal with them. The machine was returned to me in the same packaging that I sent it in!! It took me a fortnight to get through all the sellotape round it!!! They stated on the repair slip that no batteries were included, which was untrue. There were battery warning slips on the box. Time and again they asked me for proof of ownership. I sent a photo of the machine, then they asked for the invoice, then they asked for them to be sent together!! Ryobi had already approved the repair. Was their word not good enough? It has put me off buying anything Ryobi again.

I had no choice but to order Ryobi spares from CJ Sinclair. Because of that I accepted their astronomical
delivery charge. Waiting 3 weeks. Then I receive an email, telling me I should have recently received my order, asking how well had they done.
I have not received anything and this is the only thing from them since placing my order. Please try and get Ryobi to appoint another company. Do not use CJ Sinclair.

Their website shows spares as available and shipping states "If/When we have your item in stock we ship it using a next day recorded delivery service" but it still takes 2 weeks to take delivery. Customer service then state your order confirmation says within 10 working days but that isn't what their website says when placing the order and charging a premium for delivery.

if you need Milwaukee spares quickly then go elsewhere as Sinclair's are appalling for customer service.

Needed a part for my Ryobi lawnmower. The website was easy and really helpful. The price was outstanding and it was delivered overnight. Absolutely brilliant, thanks.

I would give six stars if I could. Ordered part for Ryobi lawn mower and it was delivered in less than 24 hours. Price was the best I could find online for that part.

Rude customer service, no apologies for anything, do not keep the customer informed! I could have ordered the part from China myself and would have had it currently 4 weeks earlier. In fact since I ordered the part from them I have had two lots of deliveries from China made after I ordered from this shambles of a company!
Would never use again.

Asked how long for my Milwaukee parts and it arrived when I was told now working tool saving £200 on a new spot on.
Shame only 2 months warrantee but hay.

Sent my Trend T11E router for repair. Good response, quote sent quickly and all repairs completed in good time and returned to me in good time. Easy process.
Thanks 🙏

Although I didn't in the end buy the part from CJ Sinclair. the service and interaction was excellent in helping me find the part I needed. What was really good was that I interacted with a Chatbot, and immediately Kerry Aston, a real person, picked up the detail of my query and found a solution for me. CJ Sinclair could have supplied the part but I had found a supplier already had it in stock. Kerry was graci0ous when I told him. I will come back to them as a preference when it is anything Makita! Thank you for the great customer experience even though I wasn't a customer.....yet!

I went on holiday just after I post my drill for repair, I asked the lady in the office if they could hold onto it till when I came home, nothing was to much of a problem for them. The repair was carried out and drill seems to be working fine now. Seems to me to be an excellent company to deal with. Thank you all very much.
Peter O'Brien

Super helpful lady who sourced the part I needed and raised an order for me. Great customer service

I was after a spare part for our Ryobi lawn mower - Jo answered my query promptly and efficiently and once I had placed my order ensure the part was despatched the same day. So nice to have friendly customer service and quick responses. Would definitely recommend. Thank you Jo

Noticed teeth were wearing on recoil starter pulley on my 10 year old ryobi chainsaw.Ordered recoil starter assembly.
The whole assembly was ordered because the individual pulley was not sold separately.
Part sent out and fitted so far so good.
After 3 months of very light usage (firewood cutting) the part broke.
I contacted cj sinclair as to what steps to take to rectify situation.
They did not offer a refund or replacement of defective new part.
Old starter assembly refitted.Saw now working again albeit with worn pulley teeth.
Cj sinclair are not fit to sell spares for ryobi which I consider an excellent and trustworthy brand.
I will no longer buy ryobi knowing that they are ryobi,s agents for spare parts.
Nor will I buy milwaukee for same reason.

Used their online chat/email to order a replacement part for our Ryobi lawnmower.
The part arrived and was clearly wrong, emailed a photo of the new part against the old part. Apparently I had ordered the wrong part, but it was the part no. they advised!
Promised to send the right part, but it never arrived.
Not sure who is worse, this shower or Ryobi for using them?

Ok, 3rd time this bunch of charlatans has let me down now. No option but to use them for Milwaukee/Ryobi warranty repairs. Returned a faulty battery within the 2 year warranty period, what a rigamorole, talk about jumping through hoops, it's like they will try anything to not honour their warranties. After 6 weeks of to-ing and fro-ing they agreed to replace it. Was supposedly sent out on the 3rd of October, "it should take a week",still waiting? "We'll email you your tracking details", still waiting. Do yourself a favour and DONT USE CJ SINCLAIR, they are useless............

Great company I took my impact wrench in for repair they had the part in stock with in 3 days it was back up and running I would seriously recommend to anyone.