Luxe Research Reviews 

The foundation is brilliant and the customer care superb. I would highly recommend this product. It really works!

Horrendously awful 😞

Worst company ever dealt with!!

The communication is terrible then the service once gain a response is pathetic and just the worst kind 10 plus emails to get a response and a refund which was denied point blank!! They said only reissue the order said I don’t want it anymore takes too long and don’t trust them then I made a complaint told there’s miscommunications so blaming me !! Because they sent out another order I can’t get a refund but that’s all lies they are scammers and an appalling behaviour is down right disgusting
People don’t get sucked into the ads there fake the company is fake and the service horrible reason the reviews are Terry
Save your money don’t bother with them

Ok Ladies I finally ordered Luxe for the 2- for-1 promotion. After receiving the shipping email I would track my package everyday. More like stalked its location. The glorious day came when I received the email that the package was delivered. I went out front and nothing. Checked the mailbox and nothing. Went to the neighbors and nothing. I live in Phoenix,AZ and I was searching for the package while baking in the sun. Frustrated I went inside to write an email to Luxe. I shared my experience and asked for a refund. Then I said the taboo thing of getting the foundation on Am@z•n. lol
I received an email instantly! The customer service shared the agony of waiting for delivery and said that a specialist will reach to me to further investigate the missing package.
Shortly after this my Mum handed me a package and it what the Luxe foundation. She said that the package was shoved all the way to the back of our mailbox!!! I didn’t reach all the way to the back when I looked. Mailboxes are mini pizza ovens in the summer.
I quickly sent an email to Luxe explaining everything. Their response was so upbeat. No judgment, just shared happiness. What quality customer service. Don’t wait to order!

Great product and customer service is excellent

I am 62 years young and have stuck with another brand for the last 20 years. I saw mention of this foundation on Instagram, I am in Sales its important I look my best. I thought I will try it! I received it, I put it in the drawer for a month. Then decided to try it, I use it everyday. I have received more compliments on how young I look. Its lighweight and really matches my skin. The best part is it doesnt settle in lines!!! Seriously!! All Day!!! Thank you Luxe Research!!

I'm fair but not "ivory" color doesn't really adjust, lightest color looks like I'm using a fake tanner. It doesn't match. Return policy is for unopened product only. If you're fair, it won't match. It's money down the toilet.

I ordered from Luxe for my wife and she has been diagnosed with served allergies, and we were trying to find something that could work for her, after trying the color changing foundation, it caused her to break out and did not work, and the company is not willing to give a full refund, their return policies are very misleading and dishonest and I would NEVER recommend anybody to purchase from these guys. Check the google reviews and they are TERRIBLE.

I love this foundation! It took a little longer to get than I expected, but it was worth the wait. I have been spending a lot of money trying to find a foundation that would work for me as a senior. This is very light weight but covers very well and I have gotten many compliments since I have been using it. I also can't say enough about their customer service. I ordered the under eye balm and I did not receive it when I got the foundation. I sent an email to customer service on the weekend. I was so surprised they responded right away. They explained that the balm would be arriving ASAP and apologized for the wait. It is so refreshing to deal with a company that personally answers your email. I can't say enough about the foundation I love it, but the customer service went above and beyond to make sure my questions were answered and I was happy with the foundation. I usually don't write reviews about customer service but I have to say they really try to help and make sure you are happy. Great product, Great customer service!! Thanks Luxe!

It is lightweight as advertised, but turned my skin a yellowish color, even after following the directions exactly.

After contacting the company, I discovered that because I bought a bundle, I can only be refunded 20% of what I paid. You’d think I’d learn my lesson by now—online makeup is never as good as advertised. From this point forward, I will only purchase from a retail store where I can test it on my skin before purchasing.

Additional information: Looking back at the advertisement for this product, it states, "Pause or cancel anytime. Plus, if you're not thrilled for any reason, send it back and we'll refund every penny." This is NOT the experience I had. I have been offered a 20% refund only.

I must say I was sceptical but the foundation arrived and it is lovely, not full coverage but very good for day time general wear, the brush is excellent quality as well. I’m doing another order now!

I hate the product. It is very “cakie”. I got all on my shirt. I just used a very little!

Love this makeup!! Wonderful product! My order was not complete, and Luxe made it right. I will keep ordering from them. 😊

I ordered their foundation and it didn’t agree with me. I had watery eyes and red skin so I asked for a full refund since I was in the 30 no hassle return window. They refuse to refund my money. I am willing to return the product. I’ve been going back and forth with an AI robot and I am very frustrated. Do not order from this company!

Order not received after a month. 3 emails, no response. Appears to not even been shipped. Have referred back to pay pal to get a refund. Absolutely disgusting

I'm still waiting for my order, I have reached to you guys so many times but so far no luck, even though I was told it will be send😔very disappointed! It's not even worth one star

I ordered off of Amazon. Paid full price. They had it on special on Facebook buy one get one free. I reached out to them. I have not received even a thank you from this company. Just had a few questions about the product. I found it too dark. I ordered medium. Also felt dry to me. Hopefully I hear something from them.

I live in Queensland Australia. I saw the Lux product on Facebook and after trying 2 other brands thought I’d give it a go. I think it’s really good. I covers well, matches my skin tone and lasts. I will definitely be purchasing again, BUT - my delivery was a very long time coming. I fed this back to customer service who continued to check in to see if my delivery had arrived with personal emails. Amazing!
My product did arrive and I was very surprised to be compensated for my wait. Thankyou Lux customer team.
I will be recommending this product.👍

I love the customer service as much as I love this product 53 was hard to accept that my regular foundation was not working I tried 5 others til I found this I'm so in love Thank you so much

I have sent them several emails over the past few days, but I have not received any response. There continued lack of communication is disappointing and comes across as unprofessional and dishonest.

I received my 2 tubes of Luxe, and I've only used it one time so far. I love it. It goes on so easy and smooth and looks terrific on. I have terrible skin with red places, brown spots and large pores on my nose. This product made my skin look so much better. Also, I contacted a Luxe rep regarding my order and they were very accommodating and pleasant to talk with. The rep helped me understand my problem and they fixed it.