OPENLANE Europe Reviews 

Wanted to say congrats to Leo C, he is a great customer service agent, always helpful and respectful.

Dobre ceny a široke ponuky aut. Niekedy chybaju foto a plna informacia o stave vozidla, takže je riziko že kupa bude zo skrytymi vadami

Fabiana did a good job. She helped me and answered all my queries.

Grazie a loro persi 14.000 euro su 2 mezzi. Pessima esperienza, comprati diversi mezzi ma quando sono arrivati i problemi con due Mercedes Vito che avevano una perizia totalmente non corrispondente alla realtà se ne sono lavati le mani. Un anno per ripristinarli in economia e 14.000 euro persi.
Lasciate perdere vi fate male.

Eén ster is eigenlijk nog teveel. Mijn ervaring met OPENLANE is ronduit teleurstellend. Als er iets misgaat, word je als klant volledig in de steek gelaten.

De administratieve afhandeling is een puinhoop: documenten voor het kentekenbewijs werden naar het verkeerde adres gestuurd, waardoor ik zelf achter alles aan moest gaan. Vervolgens wordt er een voertuig geleverd dat totaal niet overeenkomt met de omschrijving (verkeerde kleur), maar bij het indienen van een claim word je totaal niet serieus genomen.

De klantenservice reageert traag, ontwijkend, of simpelweg helemaal niet. Ze verschuilen zich achter hun regeltjes en weigeren verantwoordelijkheid te nemen voor hun eigen fouten. Een bedrijf dat zo met zijn klanten omgaat, verdient geen vertrouwen. Bespaar jezelf de frustratie en doe hier geen zaken mee.

I payed one car on 12.06 but now I not received the PUA for load the car. I waiting 5 weeks and now I not received any information for collect this car. Every day I write the message by chat and I not received the answer with the date that we will receive the PUA . Today it is 22.07 and also I not have the answers. All time I received the message ‘’ we will in contact with seller for transported the car in our warehouse, we hot have the answer from seller”.

nu recomand , masini prezentate fara defecte , cand ajung sunt cu d3fecte majore

Simply the best and Alexandra is 👍👍👍👍👍
Service is great, comminication great, final outfome is perfect

Eficiência

Minden rendben zajlott, a kollegajuk az ugyben nagyon turelmes es segitokesz volt.

Köszönöm szépen.....minden kérdésemre gyors és szakszerű választ kaptam nagyon meg voltam elégedve.
Köszönöm Neked
Leo Costa
Customer Service Specialist | OPENLANE
+32 16 38 00 67
openlane.eu

Alles bestens gerne wieder

i hae a problem with obvously a seller and the boy Leo help me very fast

In afara de anumite intarzieri la eliberarea masinilor restul este ok.

I would like to sincerely thank Leo for his outstanding support.
I had been waiting for my order from May 11 until July 2. During that time, every time I contacted customer support, I was only told that my estimated delivery date was "X", without anyone actually looking into the issue or offering a real solution.
Leo was the first person who truly took the time to investigate my case and resolve the problem. His professionalism, dedication, and willingness to help were exceptional. After almost two months of frustration, he solved everything quickly and efficiently.
Leo is by far the best support agent I have dealt with. He deserves recognition for the excellent service he provides. Thank you, Leo!

rapiditate, ajutor, promtitudine. Am colaborat foarte bine cu Anca.

Ótimo atendimento da parte do Sr. Leo muito esclarecedor.
Obrigado