eSIM.net Reviews 

Hi all, on my Europe trip to Italy, France, Switzerland after several research I choose to buy eSIM.net O2 Europe Travel Plus Plan over better option of Mobi Matter and Airalo, just because I needed a local number to make voice calls in Europe.

After reaching Italy I found out it was very useful with data network so I was enjoying. Once I reached to Paris my data was amazing but I had to make an important call so I tried to make a voice call but unfortunately France mobile number or landline number was not connecting with or without international code.

I tried to troubleshoot with chatboot, after several try chatboot asked me to write email.
I got reply by Mr.Jason that everything looks fine, no issue from there end and he escalated the matter to upper level as I demanded refund. But they did not refund anything at that stage.
After few days I went to Switzerland, now data network start creating problem, and definitely No Voice calls again. So what was the point of buying this eSIM, again I mailed addressing to Mr.Jason explaining the problem but no more reply from there end, forget about REFUND.
Here I started using my India Jio Network, my Jio Network was amazing there for voice call and data even it was slightly expensive . My another mobile with Mobi Matter network was also good. Once I went to Glacier 3000 the network of esim.net was good but at lower level was bad in Switzerland.
Ultimately I had to use often my Jio network , if I knew this I would definatley not purchase this. I saw good review about it but it is NOT A GOOD OPTION. Definitely next time I will not buy it.

Very easy to use and support were very prompt is helping with my queries .Thank you

Bought 3 esim for Orange Spain, they worked OK but with some specifics. Web site doesn't show the data usage statistics, so unable to verify how much data left. All of them require PIN code, provided via email - make sure to change the pin to easy to remember (0000) and disable SIM lock. I got one SIM locked due to 3 wrong PIN attempts (when you buy multiple esims its easy to miss), it took 3 days to get a PUK from support and finally unlock it.

I purchased an eSIM for Spain. I received the eSIM by email within two hours, but the QR code was not accepted by my router. The installation stopped at 40% with an error stating that the verification code was invalid.

The eSIM package included a verification code, but it was not the required 6-digit code. I contacted eSIM.net for support and received a reply from Rebecca with some general troubleshooting tips, but none of them solved the problem.

I then sent them the log files from my router. They replied that the logs were very helpful and that they would forward the issue to their technical team. That was four days ago. Since then, I have received no further response to any of my emails, and my QR code is still unusable.

In the end, I had to purchase another eSIM from a different provider. They supplied a valid QR code immediately, and I am now online without any issues.

The service from eSIM.net has been extremely disappointing. You pay for a service that doesn’t work, and when you need support, they simply stop responding.

very fast response from support team, nice

Ordered a global “5G” eSIM on their website - promised 5G connectivity. When I got to my travel destination, I was only able to get LTE (4G). Despite repeated attempts to get in touch with customer service, they said they would look into it but never got back to me about my complaint.

I bought another eSIM from somewhere else instead, and managed to get 5G on my phone. So it’s clearly eSIM.net’s issue - they shouldn’t advertise 5G when really it only delivers 4G. Poor customer service.

I used eSim.net twice in the past two years, to purchase coverage for my child while traveling in Europe. Basic UK-based plans and coverage are least expensive and the best while traveling in the EU space.
Simple to setup as a secondary sim on smartphn with provided instructions and immediately available for use. Moreover, there's an actual support team for any issues with reasonable reply times. Great service. Will use again in August '26. Thank you!

i have used them in the past, now i bought again and not working, request for solution then they said i bought new one, bought again and still not working, but along with their assistance, everything become smooth again and i can have service as i want

Superleistung sehr schnell alles gegangen. Einfach so gefällt mir eine e-SIM im Urlaub zu benutzen. Jedes Jahr habe ich bis jetzt die Karte über eSIM Net gebucht. Jedes Mal hat super funktioniert. Und vor allem auch in mehreren Sprachen Beschreibung, Super

I find this E slim good value for money hardly had any disruption.

Bought one for Spain, set it up and it didn't work, no internet, nothing. Rebecca eventually refunded. Ta.

Super easy to install - just the right amount of data. Worked well!

Really excited, easy to install, and good price...Cheers

This time connectivity seemed bad in the UK. It was a Vodafone plan so not sure why. I’ve used eSIM.net several times and this was the worst experience. As usual the ordering and setup was seamless but I felt like I struggled for connection compared to the people I was with.

Easy to buy, easy to install, easy to use. The best connection for a limited period.

Great experience! Easy down load, great price and easy to use.

Used it in Pakistan....in different cities...worked really well.

Hier ist eine sachliche, aber deutliche Bewertung auf Englisch:

I cannot recommend esim.net.

I purchased an eSIM, my credit card was charged immediately, but I never received the eSIM. I also never received an order confirmation email. I contacted customer support several times, including requesting a refund, but my emails have been completely ignored.

It has now been four days, and I am still waiting without any response or solution.

After reading other online reviews, I realized that many customers report the exact same problem: payment is processed, but the eSIM is never delivered and customer support does not respond.

Another thing that concerns me is the pattern of very short positive reviews appearing shortly after detailed one-star reviews. This makes the positive feedback look questionable.

Overall, this has been a very disappointing experience. Paying customers deserve timely delivery and responsive support. Based on my experience, I cannot recommend this service.