aim'n Reviews 

Antwoord van aim'n

30 apr 2026

Hi Lynn,

We are so sorry for this experience and the long delay you’ve encountered. We have also sent you a separate email asking for a few clarifications to help us move forward.

As there is an obvious error and the return appears to be lost, we will proceed with a formal claim against the transport company.

Once we have your confirmation, we will assist you in the best way possible. We truly hope to turn this experience around and regain your confidence in us.

Our support team is here to help!

Kind regards/aim'n crew

Antwoord van aim'n

23 mrt 2026

Hi :)

Thank you for sharing this feedback with us. Of course very glad to hear your liked the items you receive and we hope you will continue finding aim'n pieces you like.
You are always welcome back :)

Kind regards/aim'n crew

Antwoord van aim'n

12 mrt 2026

Hi Ellen,

Thank you so much for your feedback! We are thrilled to hear that you love the fit of our Tall collection and that you found our customer service helpful during the initial stage of your return.

However, we are sorry to hear about the uncertainty regarding the processing time of your return. We would like to clarify that our standard return processing time is normally 3 weeks from the date you hand over the package to the carrier.

When tracking your return via DHL, the status 'Delivered' indicates that the parcel has arrived at a central distribution terminal, rather than our final warehouse destination. From that terminal, there is additional transit and handling time before our team can manually register and process your items.

If these 3 weeks have passed and your Klarna statement has not yet been updated, please reach out to our support team again. We are more than happy to investigate the delay further and ensure everything is corrected for you. Email our support at hello@aimn.com

We are so glad you are happy with the items you kept, and we hope this information makes you feel more confident in shopping with us again in the future!

Kind regards/aimn crew

Antwoord van aim'n

10 nov 2025

Hi Eline

Thank you so much for your feedback.
Very happy to hear you liked the tights . Of course sorry for the situation with the seam but glad it was solved in a fast and smooth way!!

Thank you again for sharing!

Love from aim'n team

Antwoord van aim'n

3 nov 2025

Hi,

We’re sorry to hear that the top didn’t fit as you hoped.

Our return processing time is usually 2–3 weeks. If you’ve been waiting longer than that, we completely understand your concern — we’ve most likely already explained this in our previous emails as well. Of course, we’ll assist you as soon as you’ve been in contact with our support team.

We can’t say exactly why it required two emails, but last week we had an inventory update, which caused a few extra days of delay in handling returns. We sincerely apologize for that.

Wishing you a lovely day!

Antwoord van aim'n

30 okt 2025

Hi,
Thank you for sharing feedback from this case.

We are very sorry to hear you didn´t feel we have helped you. When we reviewing our email conversation, we can’t find any instance where we’ve said that we wouldn’t help you in this situation.

According to DHL tracking, the parcel was delivered to your address (and possibly a neighbor, based on your DHL delivery settings). We have asked you to check with both neighbor and DHL for a clarification and hopefully locate this parcel instead.

To file a claim with DHL, we simply need your signed confirmation that the parcel wasn’t received – this is required by DHL before they can investigate.

We’ve never refused to help, replace, or refund your order.
Since you did not want this to be send out again we have refunded you.

We’re sorry for the inconvenience and hope we do a new try with ordering in the future.

Kind regard / aim´n crew

Antwoord van aim'n

11 sep 2025

Hi Verna,
Thank you for reaching out to us. We understand that a return fee can feel disappointing. The reason we charge a return fee of 7 euros is to cover part of the cost for shipping and handling.

We would also like to clarify that we have never offered free shipping or returns in any market, and that the terms are always available to read before placing an order.

However, size exchanges are always free of charge, and we are more than happy to help with advice on fit or material if you ever feel unsure before making a purchase – so you can feel completely confident in your choice.

Kind regards/aim'n crew

Antwoord van aim'n

24 jun 2025

Hi Renée
Thank you for your feedback.

Of course very sad to hear you needed to do an extra order.
It certainly doesn't sound ideal that a product was removed because it was initially out of stock.

Have you been in contact with hello@aimn.com?

In our refund notification email, we explain that a product may have been out of stock. If it were later available and you reordered, we would not let you pay shipping again and we would of course correct the extra cost.
We will adjust this in a matter of seconds as long as you actually contacted us.

We apologize for the extra inconvenience this has caused you but are available for clarification and assistance.

Kind regards/aim'n crew

Antwoord van aim'n

6 mei 2025

Hi.

Thanks for the feedback. Of course, we don't want anything sold out to be visible in ads. However, it is not always easy to influence if something sells out quickly and may come back and an ad makes it still visible.

It is better if you email our support team at hello@aimn.com so we can instead understand which product it is, respond if it comes back and otherwise notify other teams to remove the ad.

However, we always need to reserve ourselves that something may sell out and hope for understanding for that.

We hope you find what you are looking for in the end.
You can also pick to be notified by email if the product arrive again.

Kind regards / aim'n crew

Antwoord van aim'n

31 mrt 2025

Hi :)
Thank you for your lovely feedback and very glad to hear you liked your aim'ns!
Hope you always find what you need and like from us!

Love/
aim'n crew <3

Antwoord van aim'n

11 dec 2024

Hi Ranoe,
Thank you for your mail and for this lovely feedback! Super happy that you like your aim'ns and Shape tights!

Love from aim'n crew.

Antwoord van aim'n

22 jun 2024

Hi dear Donny,

Thank you so much for sharing your feedback. Glad you like how the aim'n fitted and looked :)

For the return process we have up to 3 weeks process time, including transport and handling it in the return center.

We understand you want the process to be faster and we always want to help our customer in best way possible. Again thank you for feedback in this matter and hopefully we see you again and that you are no need to return any items :)

Love / aim'n crew <3