Sally

I tried the gold package with 7 day free trial and cancelled after a day and have been threatened with small claims court! Very misleading free trial as you are forced to purchase AI credits if you wish to try that feature. My card was charged 3 times for 1 purchase of AI credits so I emailed customer services stating I expected a refund or would claim a chargeback through my credit card company. The written response from Gilles C. stated that if I opened a chargeback they would take me to small claims court. To be clear we are talking about 3 payments of £3.82, £3.82 and £3.79 and I am threatened with court? What an absolute joke of a company and customer service agent, Gilles C.
To be clear on the app itself I found the time it took me to correct all the mistakes it made was longer than the time it would take me to list direct to ebay and vinted. AVOID AT ALL COSTS!

I have recently used MSB for conveyancing on an incredibly complicated title and hefty file! In spite of multiple missing pieces of paperwork from the sellers side, and unanswered queries MSB worked round the clock to get me to exchange under an incredibly tight time frame. I cannot recommend them highly enough!

I have been waiting since Dec (it is now feb) for a refund for goods not received. In spite of responding to all emails and providing everything ask for the refund has still not been issued and responses are unhelpful and excruciatingly slow. Christmas was missed; in fact I didn't even receive a response until after the festive period. Awful way to do business. I will now be contacting my credit card company and leaving you the worst reviews possible on every platform and on all social media for your terrible service.

CEARYLE sorted my parcel issue with politeness and promptness. Happy to give CEARYLE 5 stars!

Exceptional service today from Laertes who had to cancel 3 orders for me for different reasons, and did so with politeness and patience. Thank you Laertes

Driver updated to say I wasn't home for him to collect when no attempt was made. Customer services assured me they'd send him by 6pm that day and raise a complaint, again no show. Called again next day to be told no complaint was raised...and couldn't be...and that they couldn't rebook collection, that I had to vi website, even though website would not recognise either order or collection number. Assured at 1pm today a manager would call me within 2 hours yet 3+ hours later and zero contact made. Still have no idea if or when my prepaid parcel will be collected, and having paid for next day delivery it should already be with customer, not sitting here. Awful all round.

AVOID AT ALL COSTS. Having already reviewed the lack of availability of any classes at Shrewsbury club, 2 weeks on from cancelling membership I am still awaiting the refund of my £60 membership fee in spite of numerous promises that this has been done. Was assured yesterday it would be sorted within an hour, yet have been told 'it is/will be sorted' continually for 2 weeks when it isn't. I have had no written acknowledgement of my cancellation within cooling off period even though acknowledged verbally, yet have had 2 calls chasing me for payment of monthly fees when none are due. Quick enough to chase for money not owed, yet hanging on to money which is mine and should have been refunded. I will now be filing a Section 74 with my bank and sending a Notice before Action Letter. I will be approaching our local press to expose what appears to be an awful scam by DL to wrongfully entice consumers to sign up for their 'multiple classes' thus gaining bank and credit card details (which they use for monies not due and fail to refund) knowing full well they have no availability, and for failing to honour legal right to cancel.

Enticed by the 'Huge range of fitness classes' I paid a £60 joining fee and took out an £84pcm membership. Once you've paid you can download the app to book classes...BE WARNED...every single class (pilates, aqua, clubbercise, yoga, legs bums & core) that I tried to book are all booked up in advance, ZERO availability for the current week or following week. As such gave notice of cancellation of my membership; 4 days on still waiting for promised confirmation/contact, and to top it all off they've tried to collect DD payment from my account and sent me an 'Overdue payment' email, when payment not due til 1st March(todays date is 2nd Feb). All in all, horrendous. Premium price tag does not reflect the reality of what you will receive, which is NO access to classes and ZERO customer service.

Poor customer service. Horrendously slow reply to emails. £10 prize can only be used on spending, should be cashable. No idea how to check if I’ve won. Wanted to be enjoying my £50 pcm subscription more. Don’t feel a part of it.

First time I've had to send a large amount of money overseas and wanted to get the best possible rate, ie better than my bank! I registered online and dealt with Harley Gerrard. Of course always make sure you are speaking with the actual company, check and recheck the number/contact as I did. Pleased to say Harley was aware of my concerns, and 'newness' this process yet stayed on the phone with me while I slowly made my way through! Very patient, polite and helpful and transfer was done at a great preferential rate, received into Barbados within advised time frame, and all receipted. Happy to recommend the company and even more happy to recommend Harley Gerrard as his service was second to none. What a credit and lovely young man! Thank you

You do not pay the price advertised online, not even at the stage of agreeing to the payment. Luckily I have screenshots and am now reporting this company to Trading Standards for massively overcharging my card. When you complain by email they have one made up excuse after another. Furthermore the 'free' 30 day trial in my case was not free, as they also charged my card for that too and refused to refund even tough I complained within 12 hours of seeing the fee on my credit card. I am now also having to do a chargeback. Spent nearly £5k with this company just to be massively ripped off. Should be banned

JoaoF was brilliant. Listened and resolved my mistake. 5 stars

Scammers. Spent around £100 on a perfume and a nail varnish. Package appeared fine on arrival, but upon opening nail varnish lid had come loose and leaked everywhere. Wiped clean the perfume (no time to return for refund as was needed next day for a gift). Contacted Notino for returns label to return faulty £5 nail varnish for a refund and they have refused! This is illegal and contrary to UK distant selling regulations. I am now reporting this company to Trading Standards as they continue to refuse to accept the return of a faulty product. A £100 order and all I have asked for is £5 back upon return of faulty product. God help anyone who wants to return anything of any value.

Currently holding nearly £3k of my money with no correspondence. God help anyone who has accepted refund vouchers as they will be worthless if this company goes bankrupt! What a shame they can't spend as much time responding to customer emails as they do getting Trustpilot reviews removed! I am told they have no legal right to withhold an admin fee and have started a section 75 with my credit card company. There is a time limit on section 75's which is currently extended due to Covid, but would advise others not to waste anytime in doing the same in spite of TravelUps claims they will block them all!