GC

GAndrei Chirea

Verenigd Koninkrijk

Reviews

Review over Longwell & Co.

Review over Green Motion International


Beoordeeld met 1 van de 5 sterren

Their policy is extremely bad, their staff behind the desk are rude, and, they overcharge by selling you pressurised expensive '' 0-excess policies '', for which they cash huge commission

Their policy is extremely bad, and, they are NOT clear at all about their policy. Once you make a booking, Green Motion is NOT pointing you to their '' horrid '' Terms and Conditions, and, you only find out about this if you really look for their policy by spending a significant amount of time.

I did pay £92 for a SUV, for 3 days. 4 days before the booking, my credit card was cancelled for an attempt of fraud on my Credit Card, so, my card was cancelled automatically and a new card was sent to me, which I was about to receive in 7 working days, after the start of my booking. After this, I did contact Green Motion at their London City Airport branch in Dockside Road, I did explain them the situation and I did mention to them that I do have the new card details of the new card, but I may not physically receive the new Credit Card by the day when my car hire will start with them, but I can provide them with the new card details so they can record these details on their system, and, I even mentioned that I can sign online or sign a paper to agree that I am authorising them to take the deposit from my new Credit Card, due to the loss of my OLD Credit Card, they have said that they won't type my details into their system and they will only take a physical credit card to pre-authorise the deposit for the car hire and, if I do not have the physical NEW Credit Card in my name, they won't allow me to pick up the car, unless I pay £180 in total(£60/day for their '' 0 - Excess Policy ''), for an insurance for which they also receive commission, which results in Green Motion being incentivised to sell insurance policies to their clients, which is an unfair practice. I also asked them if I can add my wife as the Main Driver so they can take the pre-authorisation from her as she has a Credit Card, and, add me as the secondary driver, I did also asked Green Motion if they can take the pre-authorisation for the car hire deposit from my wife's Credit Card, and, I even asked them if we can change the booking from my name to my wife's name-once again, so they can take the pre-deposit authorisation from my wife's Credit Card and she can drive, and, they said NO to everything, while they were pushing me to purchase their '' 0-excess policy '' for which they make commission, and told me that this way, they can allow me to use my DEBIT CARD and they will be able to take a pre-authorisation for the car hire deposit this way only. I have had no other choice other than to take their expensive policy for £180 in total(£60/day), when I only paid for their booking just £92 for a FULL AUTOMATIC SUV, for 3 days. As you can see, the discrepancy is huge and I would never ever recommend Green Motion to anybody, having also considered that their staff members from behind the desk were extremely rude and unprofessional.

14 augustus 2026
Review zonder uitnodiging

Antwoord van Green Motion International

Hi Gandrei,

Thank you for taking the time to share your experience. We are sorry to hear how disappointing your visit to our London City Airport location was, and we understand how upsetting it is to feel that the collection process was unclear or that you were left with no practical options. No customer should feel pressured or unsupported at the counter.

We do need to clarify that, for security and insurance reasons, the mandatory deposit must be secured on a physical, embossed credit card in the main driver’s name. This requirement is outlined in the Terms & Conditions agreed to at the time of booking and is standard across many rental providers. A physical card is required because the deposit must be pre‑authorised directly on the card itself; card numbers provided verbally or digitally cannot be used for this purpose.

We appreciate that your original card was cancelled due to fraud and that your replacement card had not yet arrived. However, without a physical credit card in the main driver’s name, the branch is not permitted to release the vehicle or take the deposit. This is an insurance requirement, not something the team can override.

We also understand that you asked whether the booking could be transferred to your wife, or whether the deposit could be taken from her credit card instead. Unfortunately, once a booking has been confirmed, the main driver cannot be changed at the counter, and the deposit cannot be taken from a card belonging to someone who is not the main driver. These restrictions are in place to ensure that the insurance policy remains valid.

When a compatible credit card is not available, the only alternative is to purchase additional coverage that removes the need for a deposit. We appreciate that this resulted in a cost far higher than your original rental price, and we are sorry that the explanation you received did not feel clear or supportive.

Your feedback regarding the interaction with the team will be shared with the local franchise management so that communication and customer care can be reviewed.

Trustpilot does not provide booking details, so we are unable to identify your rental from this review alone. If you would like us to examine your case in full, please contact our Customer Services team via www.greenmotion.com/contact-us, including your booking reference and a link to your review so we can locate your file quickly.

We understand how frustrating this experience was for you, and we will ensure your concerns are reviewed carefully once we receive your details.

Kind regards,

Green Motion International Customer Services

Review over Headout

Review over Premierdeliveries


Beoordeeld met 1 van de 5 sterren

Premier Deliveries is one of the most "…

Premier Deliveries is one of the most " disgusting " furniture delivery company in the UK, they work with ijinteriors and beds.co.uk and most of the times, they mix up addressed or they call you and you tell them that this is not your address, or that you have moved from the address and you tell them to deliver to your new address which is 3 minutes away, and they hang up on you, just telling you to call the company where you have placed the order from. When you call Premier Deliveries, they take ages to answer, rude on the telephone and they refuse to help!
I would never buy again from any companies, including beds.co.uk or ijinteriors, because they are using a " disgusting " company called Premier Deliveries.

12 april 2018
Review zonder uitnodiging

Review over Asda


Beoordeeld met 1 van de 5 sterren

Two words: " DISGUSTING ASDA " : This is not the first time I have had such a " DISGUSTING " Customer Service experience from ASDA

This is not the first time I have placed an order with Asda and my items has been replaced without letting me know.

Now, I have placed an order last week and I was " LIED " that the driver attempted around 21:30 - this is a huge " lie " - I was at home and nobody arrived. I was also told that all the products were available when I have placed the order and I only found out a few hours before the driver was supposed to attempt - which they never did. I have called customer services and they said they can not send me the products another day. They can cancel my order. So they have cancelled my order as the driver never arrived.

As the main reason why I have placed the order was because I wanted a large amount of water, I have ordered the water and the other products again. However, I was told when I have placed the order that all the products are available, but, once again, a few hours before the order, I was told that the watervwe have ordered-the main reason why we have placed the order, was not available. Therefore, I have had no choice other than to receive the remaining products available, as there were missing a few more products as well-products available when I have placed the first order where the driver never attempted were not available on this second order.
Finally, I have placed the third order over a week, in order to get the main thing we needed, which was the water and we have order the other products we wanted as well, which were not available on the previous orders placed. I was told, once again, which is ASDA's BIGGEST " LIE " , that all the products were available, but a few hours before the delivery was due, I was told that certain products were not available again.
Once again, I have had no other choice other than to receive only what was avaioable, the water.
I believe this is an unfair practice where the consumers are not treated fairly, and where the consumers are provided with innacurate and misleading information regarding their online orders, as most of the products are not available for delivery, but when a consumer is placing an order, every products shows is available, and , at no point, the consumers are not made aware that some of their products are not/have never been available for Delivery via Online Orders.
I hope everyone would know about the " illegal practice " used by ASDA, breaking the consumer's rights and they would take further action against ASDA, by making official complaints to ASDA and then complaining to the RETAIL OMBUDSMAN, at

retailadr DOT(.) org DOT(.) uk/how-to-complain-about/retail-complaints-in-store-online-help-advice

12 maart 2018
Review zonder uitnodiging