Asda Reviews 

I have shopped at Asda for decades and I now dread going, there is a group of staff that act like it's their shop, they yell across you to other staff, if you are disabled you now have to collect snd return the scooter key to the customer service desk ( it used to be kept at the security station ) this means that you have to park the scooter at the main door and walk back to customer service. If you have shopping in the scooter you either have to leave it unattended whilst you go to the desk, if there is a long queue your shopping is at risk, if you can carry 4 bags over to the desk and back out to your car it's likely you don't need the scooter,the security guard I asked to take the key from me was so unfriendly and reluctantly took the key, I hope she never needs help with mobility,the bakery is awful compared to how it was,there is hardly anything baked in store now, it's all brought in and, it's dearer,the new fridge doors are so annoying, often it is not possible to get through due to doors being opened and people passing hence people can't move they have a halal deli but non halal is all packed and processed, the clothing section is minimal and very little choice, there are few staff on the floor apart from kids picking online orders they can't be bothered to take you to items like how it was in the past, staff around the trolley check out and card only area can often be heard moaning and talking about other staff, they are short staffed and the staff are showing the strain, I really don't like going but other supermarkets are far away. I don't enjoy it at all, i will probably stop going when something else goes wrong.

Dragged your carrier bag 1 mile across the floor to get home, it arrived in one piece! Blown away. Would recommend

Just had to clean all my click and collect order after it being thrown into my boot because some idiot in management has decided not to put your orders in bags. To make it worse the staff member was telling me to hurry up because she was cold! We are done with this idiotic company!

Absolute shit. Disgusting. Just don't bother. They can't even change an address. Only ever got delivery if I paid Uber twice their charge. Not the staff fault. I don't shout at them. But I am incandescent

I stumbled upon Asda’s website looking for something specific, and honestly, I was expecting more. The product I wanted was there, but the options were limited-just one size, one color. No alternatives, no flexibility. It felt like a missed opportunity. I’ve shopped on other sites where you can browse, compare, and choose, but Asda left me wanting more. The checkout was quick, though, and the delivery was on time. But for a site that prides itself on convenience, I expected a bit more variety. Next time, I’ll check elsewhere first.

I had an exceptionally rare GOOD experience yesterday at Asda in Roehampton. Not only was I shown directly TO an item that I'd been looking for (without prompting), the member of staff actually went to LOOK for - and retrieve - the item that I was looking for when it wasn't on the shelf. I was also very relieved to find the lady who normally prepares pizzas back at her station yesterday, as she'd been off work for around 3 months, and I'd been disappointed recently with the lack of correct freshly prepared pizzas, an absence of staff altogether, or a quite abrupt and unsympathetic reception I received last weekend when I asked a member of staff if he could prepare one for me (citing the unavailability of the correct pizza bases). The atmosphere in general in the store felt quite a bit better than it had been in previous weeks, though I haven't yet discerned why that might be! Please keep up this very admirable level of service.

A formal complaint under Compensations and Markets and UK GDPR Legislation 2018 regarding the one time only verification not coming through haven't done any trouble shotting reading the help guides when this is down to Asda as other supermarkets I've been able to change my own personal information.

The agent in India/Philippines tried to obtain my email address instead of card number that it used to be with the last four digits been xxxx sent through to make a formal complaint to Asda regarding this.

UPDATE I've been able to sort it out myself especially as I didn't receive a response from Asda however staff in the Third party call centre shouldn't be telling myself to provide email address when there is a card number available.

Just had a message that there's no courgettes available in my home delivery.

I've walked into Asda Gorseinon and bought two 🤔

Order 2 hours late for the 5th time, your express delivery service is non exsistent. How can you advertise this service when you can't fulfil it!!!

Went to the Selsey Asda today around 12.20 and brought a large fresh pizza. Oh my days, absolutely the best! So fresh and tasty. Thank you Asda.

Tamworth asda there is never any scanners charged please get this sorted especially on weekends

Blind people are being discriminated against by Asda as they are left out of the rewards scheme as they can’t see phones!!! They need a physical card to use! This is disability discrimination! Shame on you Asda

Just completed my last ever shop with Asda. I forgot to scan my card for points and realised Asda does not allow you to manually scan your receipt from home. Clearly failing the customer so I will do all future shopping at Morrisons who do allow you to scan your receipt at home if you forget. After many years it's a goodbye from me.

AVOID ASDA Cafe in Broughton Retail Park

I'm Asian who married an Englishman in 1983. I have lived and worked in Flintshire North Wales for 40 years. I'm now retired. Today, my daughter and I together with my two grandsons aged 7 & 5 went to Asda Cafe for lunch (as I always do for over 10 years). Timeline: Saturday 5th Sept 2026~11:40am - Queuing in Asda cafe, the menu board displayed what's available for breakfast until 12 noon on offer children's meal deal for £1 which were Crumpet & a drink or Beans on Toast & a drink OR Sandwich + Fruit + Snack + a Drink. So we decided to pick the sandwich option. As we were picking items for the children, a lady staff member said in passing "you can't have that until 12". Wasn't sure who she was talking to and menu boards clearly stated all day / everyday so we queued anyway. Got to the till and the same lady now serving us said NO we can't have them so we put kids sandwich meal deal back as told we weren't allowed a ham or cheese sandwich until 12pm, it was only crumpet or beans on toast with a drink only, no snacks. We bought crumpets. When sat down, the family next to us had already had the sandwich meal deals and. we also noticed that 2 more families with children that queued with us had sandwich meal deals. We went back to till, where two other families were also being served sandwiches - this was now 11:50 - we tried to get the deal again to be told it was only one meal deal a day and we couldn't have it. We questioned why three families had sandwiches and she said the board had changed - i told her it hadn't changed, again stated it clearly said all day every day, and I had a photograph. She then said it's 12pm now, it wasn't and I showed her the time on my phone - she then shouted NEXT and was telling all the other customers we were kicking off because we weren't allowed a second meal deal. We went back to sit down, she walked past our table while we were talking about it and said maybe she's racist as what other reason could there be, she then started shouting in the cafe, trying to get the people sat behind us to back her up because she was telling us to leave and she was going to get security. We said NO we're not finish eating the food and drinks we'd paid for. She stormed around the cafe telling the other customers again that we were causing trouble because we wanted a second deal meal. A young lad then came over and started shouting that she was his boss and she was incharge so could serve what she liked. I asked him not to come over and shout at us in front of our children - he said he didn't care!

The Asda manager with male colleague came over to talk to her and she'd told them that we had called her racist. We went to speak to the Asda Manager and she listened and was much more understanding when we explained what our actual issue was (NOT BEING SERVED THE SAME DEAL AS EVERYONE ELSE). She said she would speak to her but all she's been told is that she was called racist. She explained the cafe wasn't part of Asda and didn't want it to put us off coming to Asda.

Well, if you happened to be Non White chances are you will end up not being serve like everyone else. I FOR ONE WON'T WON'T BE SHOPPING AT ANY ASDA STORE EVER AGAIN

Delivery driver for our groceries order was shouting and swearing as he went between the van and our house. He kicked and threw many of our items, damaging and losing several. When I submitted a refund request for the damaged and missing items via the Asda website it was immediately rejected without reason or option of discussion. We will no longer be using Asda and I highly advise others to avoid them too.

Something needs to be done about the supermarkets in Manchester. I ordered shopping from Asda for delivery on 4/9/2026 between 8.30-9.30pm, by 9.40 I phoned only to be told they had been there. Even on their site it still said "being prepared"

She told me he had knocked on the door (he hadn't nor had he phoned me) but, she will cancel and no money will be taken. So, I does an online shop with Sainsbury's which was being delivered on 5/9/2026 between 11.30-12.30pm.

Long story short, I checked the site earlier today to find Asda had updated my "order" to it being "delivered" today between 8.30PM - 9.30PM so they time travelled to this evening today to not deliver a delivery that was impossible to deliver, but had the gall to charge me. Make it make sense!!!

I phoned before writing this to be told they will refund in 2- 5 days but here's a £5 for the inconvenience but you must spend it within 5 days. Seriously!

During this time Sainsbury's (who I am reviewing next) turns up with 8 things out of 24 missing including essentials like: bread, coffee, salad, drinks and because I'm ill due to injury I've rushed getting the shopping out, took his word it was all there, until it dawned on me it was'nt, rushed to catch the driver but, poof...gone like a bat outta hell.

They also took the money for a full shop. I am now having to consider a 3rd shop for essentials and I am tired, sore and sad. Sainsbury's offered to refund the 8 missing items after an hour of talking and the phone going dead. I told them I don't want the items that have been delivered as I still have to do another shop. Send a driver to pick them up and refund my money. At least 4x I had to tell him this. He said he would phone me back. I doubt he will. I will try for a full refund through my bank. The food is waiting to be collected.

I am now onto my 3rd shop, no point in Morrisons (who I have a delivery pass with) as they did'nt have numerous items.

I've still not got a grain of coffee and I am down in money. They should'nt be allowed to mess people around like this. It's not the first, second or third time things like this have happened unfortunately.

Boycott these supermarkets.

I spend 400 to 500 pounds every month but I get no vouchers or rewards back and costomer service is arrogant..moving to Tesco

Awful company ! There was a glitch in the system and they took my £211 out for my food shop but no order ! I said I need my order as family 5 , back to school they said I need to wait 5 days for bank to give my money back? That’s my money gone so how am I going to get a food shop ? Gave me £15 what’s that gunna buy these days for 5 people and school lunches? They admitted it was there system glitch ? Never shopping here again !

Asda in Enniskillen sell bread very close to the use by date. The dating should be much better.

One star is too much. Use Lidil.