Verenigd Koninkrijk
Review over Asda
Just had to clean all my click and collect order after it being thrown into my boot because some idiot in management has decided not to put your orders in bags. To make it worse the staff member was telling me to hurry up because she was cold! We are done with this idiotic company!
Review over Sainsburys
Sainsbury’s local shops are a disgrace, on an evening it’s like walking into a prison they have to buzz you in and there is bars at the till which have injured my hand when going to pay! Not going there again.
Review over Lenstore
Don’t be fooled by the fake reviews because I have wasted a lot of time trying to order the right lens for my eyes. At first they allowed me to order my lenses but they were worse quality and a different magnification to my current lenses. So upon trying to order the correct magnification they wouldn’t send my order without it matching my current prescription? Even tho the lenses were different to my current prescription as I advised 2 times. Total waste of time and money.
Antwoord van Lenstore
Hi Alan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced while trying to place your order, and we understand how time-consuming and disappointing this situation must have felt.
We’d like to clarify an important point regarding contact lenses. These are medical devices, and the “correct” lens is not determined by personal preference or retailer selection, but by a valid contact lens prescription issued by a qualified Optician after a proper fitting. This prescription ensures the lenses are safe and suitable for your eyes.
When a different lens type is used, even if the magnification appears similar, it can still result in noticeable differences in vision and comfort. Based on your review, the issue is not related to product quality, but rather the use of a different lens design/type than what is specified on the prescribed fitting.
Transposing prescription values between different lens types does not guarantee the same visual outcome, as factors such as lens material, curvature, and design vary significantly between manufacturers and product ranges.
We do not proceed with supplying lenses that do not match a verified prescription, as we must prioritise your eye health and ensure safe and appropriate use.
To help us look into your case properly and verify the details, could you kindly provide:
✓ The email address registered to your Lenstore account
✓ Your order number(s)
✓ Your full name on the account
You can also reach us directly via our dedicated inbox: wehearyou_ls@lenstore.co.uk.
Once we have these details, we’ll be able to review your case further and assist you appropriately.
Thank you again for your feedback, and we’re very sorry for the inconvenience caused.
Best wishes,
Lenstore | Voice of the Customer Team
Review over Direct Line
I am an experienced driver with 24 years ncd so I got a quote thinking they would give a good price, OMG it was 3 times more expensive than the comparison sites!
Antwoord van Direct Line
I'm sorry to hear we weren't as competitive on this occasion, Alan. We hope you'll try us again in the future. Aston
Review over Howdens
Howdens used to be great but we recently had a kitchen quote from the current Sale that’s advertised. But the kitchen price was really high and we were told it was ‘Sale’ price so we asked what discount has been applied but they couldn’t answer the question. They also don’t give a breakdown of each part and price anymore. They seem to think the public now are dumb. Went to BnQ which was half the price.
Antwoord van Howdens
Good morning. Thank you for your feedback. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?
Review over Morrisons Supermarkets
Used to love Morrisons but now they have decided to charge you 50p for a plastic bag to carry the items you have already paid too much for. They have also skimped out on the meal deals which used to be the best.
Antwoord van Morrisons Supermarkets
Hi Alan, thank you for your review. We’re sorry to hear that you’ve been disappointed with the recent changes, including the carrier bag charge and meal deal offerings. Your feedback has been noted and will be passed on to the relevant teams. We really appreciate you taking the time to share your thoughts. - Zanya
Review over The AA Warranty
Needed 2 wheel bearings so I emailed the quote from garage and next day was approved so I emailed the receipt and claim was paid 2 days later. Great experience.
Antwoord van The AA Warranty
Hi Alan, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty.
Review over GO Outdoors
Went in the Stockton store at 3:30pm and a woman shouted at me saying excuse me! We close at 4pm! Then over the next 20 mins another 3 members of staff come up to me saying the same thing. Felt stupid and rushed to buy a £180 coat now thinking about taking it back because of principal.
Antwoord van GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Review over Asda
Ok for some foods etc but incredibly sexist when it comes to clothes. There are 15 rows of women’s clothes and only 2 rows for men and all the men’s clothes are incredibly boring and limited.
Review over Subway
I used to buy a nice salad for £3 now it’s £6 and they make you pay extra for vegetarian option if they even have it in stock!
Meal deals are also misleading.
Review over The Gym Group
The 24 hour access is great and machines are decent, however the showers are very weak and not hot enough. Also the environment is sexist towards men. The female cleaners just walk in the men’s changing room and leave the door wide open, yet the female changing rooms are locked, also there is a separate work out room just for females and none for men?
Review over Avast
Great program but recently become less transparrent in options for selecting free version (no actual option to select free version unless you select X in top corner)
Antwoord van Avast
Hello Lee,
Thank you for taking a moment to rate us and leave your review.
We'd appreciate the opportunity to take a closer look at the occurrence you described. This was certainly not our aim.
Please reach out to our support directly at: https://support.avast.com/en-ww/contact/paid_pc_avast-premium-security, and our specialists will do their best to clarify and help.
Feedbacks are important to us as we are always trying to improve our services, products, and support.
Thank you and have a great day!
Your Avast Team
Review over Octopus Energy
Not sure why so many good reviews. I just called them to switch and the girl on phone asked me to look at my bill, I told her i dont have a bill yet because just moved in, and she didnt understand why I didnt have a bill. I told her again that I didnt have a bill yet and asked why do I need a bill? And she said because my calls are getting marked!
The staff are not trained in energy so beware.
Antwoord van Octopus Energy
Hi Lee,
I hope you are well today and thank you for your feedback!
I’m really sorry that we haven’t been able to get this resolved for you. I have messaged you privately to get your information so we can get in contact with you regarding this, as the information provided in your review does not link to any account with us.
If you still need help, please can you send your full address and a contact email address to hello@octopus.energy and I will make sure we get this put right immediately. If there’s anything else I can do to help turn your negative experience into a positive one, please let me know.
Kind regards,
Jayne
Review over Tyne Tunnels
Tunnel should be free and ran by council! New system is a joke because you can’t read signs with payment instructions when driving past.
Review over Virgin Media
They have just been and fitting cables in our street and the work is messy, left big black lines all over the paths what a mess, no one even wants this company in the street!
Antwoord van Virgin Media
Hi Lee,
Thank you for taking the time to post your review. I am so sorry to hear this, and that you feel this way, we would to this to the local authority standard but if you feel this was missed, I would advise reaching out to your local authority and informing them.
Zoie
Review over giffgaff
Best mobile phone company by far. I was already paying a great price for 10gb sim only deal for £10 per month and they recently upgraded this to 15GB free of charge just to be nice!
Review over Starbucks
Coffee is overpriced but has the best soya flat white. Also the app is pointless as you have to spend around £50 just to get a free drink. Costa gives a free drink every 8 drinks you buy which is way better.
Also they don't have confy arm chairs ☹️
Review over Tesco
Returned a faulty product and asked for a credit note, they gave me a gift card instead which was fine until I spent 20 minutes in shop only to get to the till and gift card didn't work because it apparently takes up to a day to work. I was told nothing they can do with no empathy from staff.
Review over Aldi UK
The reason I stopped shopping here is because of the way staff are treat, constantly making them jump on and off tills is frustrating, everytime I went there I would go to the till for them to tell me it's now closed! All this frustration for the cost of a couple of extra staff.
Review over Tesco
Quite expensive compared to other supermarkets, I prefer Morrisons for a much better experience with less chaos.