Tyne Tunnels Reviews 

great helpful and friendly staff

The renewal application was effortless
10/10

Es müsste den Verantwortlichen langsam auffallen, dass überwiegend Touristen ein Problem mit der Mautpflicht bekommen und sich als abgezockt fühlen. In London stehen Verkehrszeichen mit der Aufschrift „LEZ/ULEZ“ und erst mit Google-Suche erfährt man den mehr als teuren Hintergrund. Ähnliches gilt für die Website von tt2.co.uk. Es wäre einfach beim Aufwählen der Website einen sofortigen Hinweis zum Bezahlen der Maut als Ausländer (Gastzugang) zu erhalten. Sich durch ein Menü zu quälen, ohne Änderungsmöglichkeit des Herkunftslandes ( springt immer wieder auf UK zurück), um dann irgendwann im Menü auf einen „Gastzugang“ zu treffen, ist hochgradig schlecht. Weshalb keine mehrsprachige Vorwarnung, bevor die Mautstrecke befahren wird? Nicht jeder Tourist beherrscht englisch perfekt. In Deutschland ist es in solchen Problemzonen auch auf Englisch und sogar auf Polnisch erklärt.

Really disappointed with the Tyne tunnel.

Auto Top-Up somehow became disabled without my knowledge, resulting in two missed payments. TT2 couldn’t explain why it happened, and I’ve now been issued UTCNs. (I topped my account up asap but was too late)

After thousands of paid journeys over £3,000, it’s incredibly frustrating to be penalised for two missed payments caused by an issue I wasn’t aware of. I’ve now stopped using the tunnel until the appeal process has been reviewed because I don’t feel I can rely on the payment system without knowing what went wrong.

Information on paying the toll is unclear. I wanted to pay in advance for a single journey but you can only do this after the event. It also means you do not flow freely through the tunnel but have to go into a special lane, wait for a ticket to be printed and only a telephone button to press if things go wrong. I tried to speak to someone in customer service at 2.15pm on a Tuesday and after 3 minutes waiting there was still no response so I am not going to risk a bank holiday weekend crossing.
Interestingly, before they start the automated message thy warn you not to be abusive to their staff -a sure sign that the service is badly managed and unnecessarily complicated to use.

Always helpful and patient, thank you.

Great agents taking phone calls about my blue badge he was really helpful and very understanding.

Last time they had lots of roadworks, i went to pay toll, put my plate in and it told me i didn't have to pay... turns out i did and they wouldn't accept that the site had told me that. So i put auto top up on and they've been holding my money for 2 years. I forgot to add my new car to their system so despite logging on to check auto top up works and had money, they fined me twice. I didn't bother trying to challenge this time. I know it won't work, i know it's me being stupid... but that never happened with toll booths, but there's no toll both option at all... and given they know my name and address and are able to fine me, I'm surprised they can't simply ask if i want to add the car to my account and take it from the money they've been holding. Theres just no room for humanity in these guys and given I'm trying to pay them, some understanding that infrequent users might struggle.

the girl on the other side of the phone was great she took me all through the way of the questions and answers

Very quick and helpful. The lady I spoke with was very helpful and sorted the issue out

It's minging charging working people for use of infrastructure needed to get to work. Let alone charging someone £30 for a day late payment and only sending out email reminders some of the time to catch people out.

Having been exempt with my blue badge changed my car what a night mare add my new reg to the app but got penalty charge .appealing it .while waiting got another 2 notices .so had to appeal separate for each you think you could put all reference numbers and proof in one email but no .seems daft to me still waiting for my first appeal god knows how the for the other 2 useless although spoke to advisers on phone they were nice friendy helpful pity about the appeal system

It's a very easy process to use and very speedy to respond to the application.
I had to make a verbal enquiry last year and the staff member was very polite, helpful, supportive and friendly.
The system is so easy to use, even without a Blue Badge exemption the process is very easy to complete, you also have 24hrs to pay online which is a great way and it gives you peace of mind knowing that you have some leeway to pay for your journey.
Thanks for making it possible 😊

Throughout my interaction with the staff at the Tunnel I have been given quick, patient advice all the way through my disability registration and steered through through process with great care thank you x

Everything was made so easy and professional

I spoke to Liam on the phone regarding my exemption
He was so professional and at the same time tentative
Well done Liam a credit to the TT

As always first class service

I am beyond disgusted with TT2. This is now the second time their auto top-up system has failed silently on their end, causing automated fines to pile up through no fault of my own.

A few years ago when their system glitched, their customer service team was actually helpful and resolved it reasonably. Fast forward to now, and the service is complete garbage. The person I spoke to on the phone was completely unhelpful, dismissive, and couldn't care less. I then contacted their appeals team, only to be met with a copy-paste response that completely ignores the fact that their automated payment gateway failed.

To top off how completely out of touch this company is, I saw their advert on the Tyne Tunnel itself. I couldn't be more embarrassed for them that someone actually thought that was a good idea to put out. The advert literally quotes someone saying, "i still remember going through the tyne tunnel"—HAHAHA! It’s a tunnel, you idiots, not a trip to Disney World! Get a grip, you absolute morons. Laughable, embarrassing, and completely delusional.

Your auto top-up system simply does not work, yet you pass the buck onto the customer every single time. On top of that, you keep hiking the toll prices. For what? How on earth does inflation justify continuously raising prices on a pre-existing tunnel? You are robbing hard-working people blind, and it is absolutely vile.

In a climate where people are already struggling and tight for money, you are more than happy to slap loyal, daily users with extortionate fines caused by your own technical glitches. You’ve turned into a greedy, money-grabbing company with zero accountability.

You should be thoroughly ashamed of yourselves. The sooner this outfit is gone and taken out of service, the better off everyone in the North East will be. Absolute shame on you.

Great service, gave us all the information we needed they’re a very helpful professional team. Our enquiry went smoothly and quickly.

Thank you for great service